Kiwi Services

Never show up on time and carpets do not look or feel clean. Missed a room last time and caused me to be 2 hours late to work just waiting on them. No one has any idea what’s going on either!

This company is a joke, they came out to clean my carpets and when they left they looked DISGUSTING. The next morning the carpets were HARD and BLACK. We had to call Stanley Steamer to come fix them, I would never use Kiwi again. Stanley Steamer came out the same day for half the price of Kiwi and made my carpets look brand new. This company is a joke PLEASE never use them.

I scheduled a cleaning — they were supposed to arrive between 12 and 2pm with a prior call to let me know they were coming. It is now 2:34pm and no one has shown up and no one called to even say they were running late. Horrible service… now I have a day off work, have to pay for 2 dogs being boarded and still need to have the carpet cleaned. I shoudl have read the reviews before scheduling this cleaning.

Do not use. Very poorly run company stood me up for an in home cleaning two times. Lots of excuses. Poor quality of cleaning carpet looked exactly the same. Buffing a stain with a dirty buffing cloth does not get a stain out. Scam

This has to be the worst company I have ever had to deal with. They did a terrible job cleaning the carpet and the guy was rude. They have missed 2 follow up cleaning appointments and do not care. Lesson learned.

This company deserves zero stars. Please, please, please stay away from this company, Kiwi Services. They are nothing but a bunch of morons. They picked up 2 area rugs (9X12) for cleaning and destroyed them both. We got them back and neither one had been cleaned and both came back with holes and damage. These rugs can not be repaired and now I am going to have to pay for 2 new rugs. Thanks Kiwi for your incompetent idiots. You should all be fired and the company shut down.

My family used this service for the last two years or so. So when I purchased a house here, I also called them for carpet cleaning. My house was built in 2012. But after kiwi’s service, my carpet is now all matted throughout the house. According to kiwi, my carpet is old (2 years) and cheap and low grade. And the «damage» is due to high traffic and the low quality. I have not yet moved into the house so it is completely vacant. The first owners of the house was a couple with no kids or pets. So not sure how they can consider that as high traffic. I adjusted my schedule to meet with theirs 3 times after the initial service because initially, they wanted to «correct the problem» and «make sure I was completely satisfied». They went out 2 more techs and a service manager. And the final result after the service manager was the carpet is not damaged but just cheap and they will not be responsible. I have uploaded before and after pictures of my carpet.

Don’t adjust your schedule based on their appointment. They were supposed to be here at 8 moved it to 10 and never showed up by 11. I called to cancel and they said the driver marked that he arrived. I was standing outside so I know the driver lied. Should have gone with Stanley. :(

I just have to reiterate how awesome Kiwi is if you own carpeting in your home. I have used them for actually around 7 – 8 years (I was bad at math before), in the same house I have been living in for 9 years. With so many pets (and a dog that gets upset stomach often), and mostly carpet in the home, Kiwi has been wonderful, and always leaves the carpets looking and smelling great. We plan on getting Kiwi in our new home too. I can only imagine how much more of a necessity I would consider them if we had children, as I hear nightmare stories of stains and mud. I have yet to have a stain that Kiwi could not remove, which is impressive. I have also upgraded to the Teflon coating in areas of very high pet traffic and potential staining, and the coating really does prevent liquids from automatically sinking in and destroying the carpet. Also, the air duct cleaning is a must if you have allergies, like me, as they will even reapply the micro bacterial coating in all of the vents after an initial visits.

Dangerous company… We chose Kiwi because we wanted a trustworthy, safe service that would guarantee satisfaction. We could not have been more misled by Kiwi Cleaning. My boyfriend left for work when 2 young males showed up to clean the carpets. They were pushy, told me there would be extra moneys needed to take care of pet hair, demanded a personal check made out to them and intimidated me. I did not feel safe in my home and they stole my boyfriends Tiffany Metropolis Cufflinks. To add further insult Kiwi did not hold true to their service agreement and wanted to charge extra money to clean the carpets again since the original crew did a poor job. Yes, they fired the 2 young men; however as a company they did want to take responsibility and it took two months for them to compensate us for the stolen links.
Two months later, we had them come out for a redo. Per the agreement, there should only have been a nominal fee per room. The cleaner was very nice and professional. But, he refused to do one of the rooms for the agreed upon price. So, we ended up paying the equivalent of a complete cleaning again!
Will not use them again.

I took my wool 8X10 carpet to their facility on Cobb Pkwy, and interviewed the guy who was supposed to be the expert doing the job. Sounded like they would be doing a «brown-​out» treatment and a thorough cleaning so I believed it. When I got my rug back, I couldn’t tell it had been cleaned at all.
I knew there was the likelyhood it wouldn’t ALL come out, but hey. I did think it would look like it had been cleaned. I paid $ 220 and would NEVER do it again.

I will never use Kiwi again. My carpet was not cleaned properly and the guy just ignored two areas of the house. He completely overlooked a stain and didn’t even offer to discuss options to clean. He said he would come back for the area he missed if I called in to schedule. I called and no one called me back.
I could have kept that money and found a better service.
DO NOT USE THIS COMPANY !!!

I hired Kiwi Clean to do our carpets. It doesn’t even look like anyone was there.
I bought the deal on Half Off Depot, and wasted my money.
The carpets are still stained and smell like dog, the poo stain the dog made right before they came over is still there.
They have a completely unprofessional demeanor.
I would HIGHLY advise spending the extra money to hire someone else.

Bought a Kiwi deal on
for three rooms and a hallway. Called ahead of time to tell them that I only had one large room and a staircase and could I get that done for the deal price. They said they’d have to look at staircase, etc, etc. Finally called back before they came out and said they’d do one room and a staircase but emphasized that they did not move any furniture and that gratuity was NOT included in the price (whoever heard of gratuity for carpet cleaners??) When they showed up, they again said that there would be no movement of furniture. OK, I was planning on that, but it took them all of 20 minutes to do the area designated and when I asked them to do a small corner of a rug that had a pet stain they said that would be $ 65 extra. After they left, I inspected the area and noticed that there was still pet hair on the carpet that they allegedly cleaned. Also, there was a layer of dust under a dresser that they had not even attempted to address with a vacuum. I’m not sure they even vacuumed anything. Also, upon inspection after they left, the staircase carpet had stains on it that I removed easily with a towel and mild detergent. All in all, a VERY worthless experience. Not even worth the halfoffdepot coupon price. Good luck on trying to lure customers in with their coupon deal. This company needs to seriously alter their business plan and quality control if they expect to stay competitive.

Very BAD !!! I bought the coupon mentioned below. Scheduled appointment for 8am to 12pm one week before. On the day of service they confirmed by call and email. Was reminded that Gratuity is not included ??? After waiting all morning, no call, no show by 12:30. I called and got the rudest customer service. They are late, no call, no show and act like its my fault for calling to find out when they are coming. The service is awful and the cleaning was not very good when they finally showed up later. They also tried to charge me extra for every little thing. You get what you pay for… Don’t use this company! Pay the extra and get someone who is professional and provides good service.

Um yeah the quality of the cleaning was good BUT I bought a coupon on
: 3 rooms and a hallway, and at the end of service… they charged me for an extra room because of this tiny area that was connected to the living room. The guy never actually said anything about charging it for me, but he did tell me he’d charge me for stain treatment which was $ 25. When I signed the receipt, it was like 50 something, but I just assumed he’d already added in the fee they charged me earlier for driving out to my area… I don’t know. When I called about why they charged me… he just kept insisting why I didn’t know he charged me and why I signed the receipt. He NEVER said anything about the extra room nor did he explain the charges on the receipt.
I’ll never do service with them again because of that. And they should really invest in a GPS or something… couldn’t even find my neighborhood and made me sit on the phone for 15 minutes while they found it.
All in all, I paid $ 130 even though I bought a coupon that was $ 40…

We bought a Dealster and added the extra service for the stairs. They called the day of, and told me the approximate time they would be arriving, and all of the procedures. They also decided to inform me that gratuity was not added into the Dealster package… I was slightly confused on the fact I was being reminded about gratuity when they technicians had yet to even preform a service. When I called to ask the company if this was the policy, the manager was also confused. No apology, just confusion. Shortly after, I received an additional call from the technician that they needed directions. After a good fifteen minutes spent on the phone trying to navigate them to the house with no success, I gave up and told them to look it up on their GPS, or we would have to reschedule. A few minutes later, they arrived (interestingly enough, after being SO «lost»). The technicians were friendly, and the carpets looks great. Only other issue was being asked for the payment upfront? Maybe they have had previous problems with other customers?