Kauffman Tire

Kauffman Tire is awesome. They are always incredibly helpful and honest.
I’ve had two nails pulled here for no charge and they’ve even recommended that I go to the dealership to purchase a replacement tire when they didn’t have my tire in stock.
I would highly recommend them to anyone.

My stupid a** popped a tire in the valet circle at St. Cecilia (a mile or two away). So I called AAA, got a spare put on, and found Kauffman Tire on Unilocal.And I would say that my overall experience was pretty good. Things to know:
LOCATION: It’s right off of Peachtree RD NE, and Google Map users shouldn’t have any problems finding their building. They have plenty of parking, too. (I mean, it would be ironic otherwise.)
SERVICES PROVIDED: I needed a new tire, but for newbs know that you should replace the opposite side tire if one pops. (Tires should be the same size and make, so they don’t cause any problems being uneven while driving.) In addition, make sure to have all your tires rotated. They check your air, too. (It’s mandatory, but it’s always good to remind them.)
What I didn’t know from Kauffman is that they do everything with exception of transmission work. I also asked for them to replace my air filter and check my electrical wiring.
SERVICE: I thought they were nice. There was a little hiccup with my phone number, so I never knew when they finished with my car and called myself, but they profusely apologized. Oh, and it took them about two to three hours to finish everything., and I obviously came in without an appointment.
PRICES: Pretty fair and transparent. They list the prices above. I appreciate honesty.
OVERALL: I’d recommend this Kauffman Tire location.

This location is by far the best. I’ve been here on multiple occasions because bad luck seems to follow me with my tires.
They have bent over backwards for me to help get me back safely on the road while still being easy on my pocket book.
Hayden there is a great guy and there is also a woman I’ve spoken with there who searched for my tires all over ATL because they didn’t have them in stock and got them there by the end of the week.
I really appreciate these folks and how they operate their business.
5 STARS!

The customer service at this location is great, and if all you need is an oil change then you’re good to go. For these reasons I am giving 2 stars. Any other products please do your homework. Kauffman’s «standard» products are less than factory standard and as such will wear and tear, and need replacing well before standard packages elsewhere. I urge all potential customers to do research prior to selecting this service provider, as I did not. If you are ok with replacing your parts regularly, this is your store! Best of luck to all.

My «low tire» indicator light came on so I rushed over to Kauffman Tire to let them inspect my car and they found a decent sized hole in my front tire. Although they didn’t have my tire in stock, it was quickly delivered the same day & I was called about 2 hours later to come back to the store. They even beat their original price I was quoted after I called around & found a cheaper option. My new tire has a warranty as well:-) Overall, great service and customer follow up. Hayden was very professional and nice, so I’m glad I took my car there first versus a BMW dealership. Crisis adverted and let’s hope I don’t run over any more nails anytime soon!

I took a tire in to Kauffman for a slow leak. They said they couldn’t patch the tire because it had been plugged in a different spot once before. They agreed to sell me a new tire.
I have since checked with two other tire retailers (Goodyear and Discount Tire) who said the COULD patch a tire that had been plugged before.
Kauffman ripped me off. I will not go there again. I will not recommend them.

I’d rather go to a dentist than deal with tires. I was already riding on a spare (yes, I am that guy) when I ran over some roofing nails from a neighborhood development. I was going to have to get my car towed to Kauffman, but they were kind enough to give me a loaner to get the car into the shop so I wouldn’t have to have it towed. Whew, one less cost at least.
Super friendly staff. They did exactly what they said they were going to do and I didn’t feel pressured or hassled. Just a bunch of young professional guys trying to turn out some good work for folks. They’ll rotate your tires for life and all that other stuff that normal people do. For me, my 2003 Jetta will press onward, unrotated, just waiting to fall apart and be sold for the pile of scrap metal that it is. Until then though, if this sucker needs more tires, I’m definitely going back to Kauffman.
Pricing was fair & the warranty looked good, too. No problems, nice guys.

I had an absolutely perfect experience at this location of Kauffman tires. Not only were all of the staff extremely pleasant and professional, they had me out of the door in roughly half of the time they estimated. Kudos!

Been taking my car here for oil changes and tire service for years. Something has obviously gone very wrong with this location recently. I took my car here 12 days ago for an oil change, tire inspection, and tire rotation. First of all, it took 2.5 hours for an oil change. In fairness to them, they did end up not charging me for the oil change since it took so long, but still… ridiculous.
Now today, I unfortunately got a nail in one of my tires and I have found myself at a different Kauffman location for a replacement. It wasn’t until visiting this new location that I realized how awful the Brookhaven location really is. It seems that they have not really been inspecting my tires when I go in for an oil change, despite the fact that I specifically ask for it. Otherwise, they certainly would have noticed 12 days ago that the tread on one of my other tires is almost non-​existent. Also, I seriously doubt that they have actually been rotating my tires either (again, even though I specifically request this service at each oil change), because out of the two tires that I purchased a little over a year ago, one of them is nearing its end. Also, the tread left on these two tires (that were purchased simultaneously) is very different from each other, something that I would not expect if tires were rotated frequently as they should be. Furthermore, this ALSO makes me question whether or not they have been aligning my car when I ask (granted this is not something that I request everytime, but certainly often enough). I know for certain that I requested my car to be aligned 4 months ago, yet according to the Kauffman Tire located on Mansell Rd., there is no record of it in the system. Which leads me to my next point… much of my service trips to the Briarcliff location are not showing up in the system at all. We discovered one problem was that my license plate was inputed incorrectly into their system, but that seems to only be half the issue.
Finally, before work began on my car at the Maxwell Rd. location, they inspected each of my tires in front of me, and then went over a detailed sheet of paper that discussed their findings. Why has this not ever happened once at the Briarcliff location? Not one time! I’ll tell you why… because they aren’t doing it!

I have been going to this location for oil changes for years but most recently have needed some more services on my car ie: new tires and parts. Each time they are very honest with me about my options and prompt with the repairs. During my most recent visit to have the oxygen sensors replaced in my car I have never felt more taken care of! My check engine light was on and I needed to take care of this service in order to pass an emissions test. They understood the timeframe I was under and were more than generous with me. Thank you! I will always come back for services big and small! Y’all are great! Will recommend to others and tell them of how I was treated.

I came to get four new tires and alignment. They seemed reasonably priced. So hopefully it will be a good purchase. Waiting now.
Giving three stars because three customers were here since opening and had waited 2 to 2.5 hours for LOF, tires or alignment etc. And all three left when I came in with partially complete or no service.
None of the three customers were happy. One who left had scheduled appointment for LOF at 9:15 and his vehicle hadn’t been brought into the shop 1 hour later. The staff member could only say he was sorry he just gotten here and didn’t know about why the delay. No mention of making it up to the three customers.
Not sure if this is just an off-​day for the shop.

Dropped by unannounced today (Friday before a holiday) for an oil change. They got me right in, and it was only $ 38! The waiting area is nice with a soda fridge and coffee. The guys behind the counter were personable and efficient. I was so pleased, I’ll totally be back.

Not kidding, the only place I bring my car, at least to start. I can’t tell you the amount of times these guys have helped me out. The staff couldn’t be nicer and it feels like they truly care about not only fixing your car, but saving you money.
They have helped me numerous times from oil changes to diagnosing and fixing problems. When they found minor or additional problems, like low fluids, they went ahead and fixed them for free where other places would nickel and dime you. I wish I could recommend 6 stars.

I really like these guys. I recently moved to the area so I was looking for a go to spot for my oil changes and I’m glad I went here. The service was amazing and the guys were so friendly, helping me understand the process/​expectations and I feel like they went above and beyond for my car

Generally, I hate getting any car-​related service done but this particular Kauffman Tire location made it easy. The employees here are actually friendly and happy, even early on a Saturday morning.
My boyfriend needed his brakes replaced. After they diagnosed what the problem was, they were willing to work with us to see if there were any sort of coupons/​deals we could use to lower the cost of the repair, especially since my boyfriend’s been a loyal customer for years even if mostly went to a different location. Obviously, it helps to ask nicely. They were able to knock off $ 60.
I’m sure the prices here are probably higher than an independent mechanic, but I was mostly impressed with service. I’ll definitely keep this location in mind if I ever need to get anything done with tires or even brake service. I know they do oil changes too, but I think I can find another place that will do it for a lower price.

From my experience, this is the best shop in town! Recently, I was in the market for a new set of tires for my Nissan Maxima. Where I normally have my maintenance done quoted me over $ 1100.00 for a set of new Michelin’s (that is a whole different story). After doing my due diligence, I found the best tire for me was a set of Michelin Pilot A/​S 3. This is a very high performance tire and is reflected by a hefty price tag. Most places around the area wanted well over $ 1200.00 to install, balance and rotate this particular tire. I called over to Kauffman’s for an estimate and they came in well under the other shops. Brett answered all of my questions and we made an appointment for the install. The price and service I received was the best in Atlanta. I saved over $ 300 on 4 new tires and Kauffman’s has earned my business. Going forward, any maintenance I need done on my Maxima will be done here. If you are looking for an honest, reliable mechanic, Kauffman’s is the best!

My car broke down on a Sunday when all auto shops are typically closed (go figure!) Based on good reviews and location 1 mile from my house, I called Kauffman Tire first thing Monday morning and let them know what I had been told by a friend was the most likely problem, and asked for a time and cost estimate (knowing it would be based solely on my description of the issue and was subject to change.) They were able to get me in immediately and a relative assurance they could complete the work by end-​of-​day. There was no wait and the staff was friendly and helpful.
About two hours later I received a phone call with the update about the car problems. My description was accurate, but several other concerns were listed as well, which more than doubled my cost expectations. I asked if these were suggestions or necessary repairs, and was told the issues were relatively severe and if not fixed now, would potential be a new problem in the near future. Not knowing cars, this is where, as a young woman, I often get concerned about the sneaky moves of auto dealers. However, they sounded genuine and I went with it, not wanting to deal with more auto repairs for awhile.
I received a call suggesting it could potentially be early the next morning instead of finished that afternoon, and asking if that was okay. I politely replied it really wasn’t ideal, as I would have rented a car and not missed work had I had known it would be a longer fix. Sounded like they were just getting scheduling all worked out for the day, because they were able to fix it by end of day after all.
There was a discount on my itemized receipt for «Competitive Pricing,» adding a little more credibility from my perspective that they were truly trying to help cut costs where they could and not swindle me. I bought a new pair of wipers last minute and they put them on the car before I drove off, hassle-​free.

Once again, Kauffman proves that customer satisfaction is their priority.
I came in for a quick oil change– they got me in and out in about 45 minutes, which is good for a busy Saturday morning– but when I got in my car to leave the inside door handle was broken.
For as long as I’ve had the car (about 4 years) the handle has been askew but totally functioning and never been an issue, so I didn’t think to mention it to the mechanic. So, despite knowing I’d come off as «that customer», the thought of having to crank down my window (which had a tendency to stick anyway) to get out of my car was too much, so I stepped back inside and explained the situation.
Brett Bone, the associate at the counter, listened to my grievance, inspected the car and then promised to order the door handle part and then install it, free of charge. Wow– I never expected that. I walked in assuming they’d turn me away or tell me that it was my fault for not mentioning the askew handle– but they handled the matter with such grace and spectacular service.
I drove home with my window down (in case I needed to escape quickly, haha), and expected to be called back in a couple days. Two hours later, Brett calls back to tell me the part has been delivered and that If I’d come back, he’d see to it right away. Within 15 minutes of arriving, he was handing my key back and my door handle was as good as new!
This above-​and-​beyond service is why I will come back to this Kauffman location and recommend it to all my friends (and YOU!) — they’ll take good care of you. I’m sure of it.

I just got flat… again.
I’ll tell you what, no BS here and they are fast. They just get it done and get you out. They had my tire changed in less than 30 minutes and were able to give me a new tire for a pretty good deal.
Generally the guys were all nice and I thought the customer service was good. I’d recommend this location to others for sure.

People always speak of places like Nordstrom or the Ritz-​Carlton when discussing companies with impeccable customer service, but for me that award goes to Kauffman Tire. As a single female who is completely clueless about cars and has a huge «$$$» across my forehead, any sort of car maintenance typically makes my blood pressure rise. This place, however, is truly fantastic.
The employees are so incredibly nice and helpful, and more importantly they don’t try to up-​sell you on unnecessary services. I found a free oil change coupon in the depths of my wallet (it was several years old and I don’t even remember why they gave it to me in the first place), so I went in late on Friday afternoon for my oil change. Normally a trip Kauffman Tire is a several hour process because well everyone and their mother knows how great this place is and comes here. I planned for 2+ hours and went for a run over by the Capital City Club. Multi-​tasking at it’s finest? The guys at Kauffman called me about 45 minutes into my run to say my car was ready. Happy Friday to me!
It turns out this ancient coupon I discovered was from a former manager. I feel like a lot of places wouldn’t have honored something issued by a former employee, but they happily accepted it. Kauffman Tire provides free tire rotations, and they tell you when you need new tires, but you never feel like they’re just trying to take advantage of you just to make a buck. Honestly these guys ROCK!