Jos A Bank

The service here is impeccable! My fiancé and I came here for tuxes for our wedding, for both of us and the gentlemen in our wedding party. The staff was very attentive, walked through various options for us, and was overall the best! And this was not just with us, I witnessed this with other customers as well while we were selecting our tuxes. We will return to this location from now on for our tux needs!

Awful experience for my tux rental. Fitting was rushed, tux was delivered to the store two days late, nobody at the store could figure out where the tux was for two days, when the tux finally made it to the store the guy hands it to me and says «you wanna like try it on?», nobody goes to the back to help with the fitting of the tux, sleeves are way too long but since I had to leave for an out of town wedding the next morning there was NO time for alterations, and then they overcharged me by $ 60 and made me jump through tons of hoops to get a credit.
AWFUL! I’ve had solid experiences in the past at Jos a but this location and staff is absolutely terrible.

I bought 4 suits there. They have excellent customer service. Tom, the manager, always goes above and beyond to make sure you get what you want or need.

My fiancé purchased four suits at jos.a.banks two years ago. So we ultimately decided to go to them to rent the tuxes for our wedding. We walked in hoping to receive the same excellent customer service like the last time. Unfortunately as soon as we walked in we were not even greeted. Then we waited around the rental area waiting to be helped. Still no service. Oh by the way, did I mention that they had maybe two customers in the whole store so they were NOT busy. The lady at the front counter made eye contact with me and still she didn’t say anything like «oh we’ll be right with you.» After about thirty minutes of waiting and no one helping us, we saw another gentlemen walk in and he was helped right away. This was the last straw for me. I don’t know how they do business anymore. But they just lost themselves about $ 1200 of business. We will NOT be going back. We went to Saavi Formalwear right across from them and we were greeted in 2 seconds and helped in 5 min. Maybe they should take a lesson or two on customer service from them.

While I didn’t end up purchasing my suit at this Jos A Bank location, I have to confess that the customer was quite good. But of course, if you’re selling $ 700 suits you better be able to kiss some ass.

This review is for Rich who works at JOS A Bank in Perimeter. He rocks! I am getting married in Oct 2011 and we went in looking to rent tuxes but decided to purchase suits for all the groomsmen instead. Rich ordered the suits and verified that all the suits were the exact color we wanted and made sure to ship them out to the appropriate locations since none of our groomsmen live in Atlanta. He was reliable, prompt and followed through with everything. He even tracked down one of the other associates when he didn’t get a message we had left for him. (Note: This rating is not for any of the other associates at JOS A Bank — Perimeter) It was just nice to know that this was one thing I didn’t have to worry about and had someone reliable handling. Thanks Rich for all your help! Truly appreciate it!