Intown Family Practice & Sports Medicine

Notice a trend in the reviews over the last 5+ years? Decent doctor, good availability, absolutely terrible staff.
I’m finding a new doctor.

I really like Dr. G as a physician. He spends adequate time with you & listens to what you have to say.
However, his office staff, particularly Antrice, is so terrible I can no longer be his patient anymore, after 6 years of dealing with her. If you have any billing issues, she will blame you. I work in healthcare & where I work we like to help our patients figure things out because it can be difficult navigating between the billing, insurance and MD worlds. His office, on the other hand, talks down & is condescending to you, as if you should know everything about insurance companies, co-​pays, and pre-​authorizations. They do not work well if you get a referral to another provider for ie ultrasound, CT scan, etc. They won’t send the necessary paperwork in time & you will have to track the office staff down to do it, most likely leaving you to schedule multiple appointments with this referral because pre-​appointment paperwork didn’t get completed timely. Next, if you ever need the office to send information to your employer, ie annual physical for health insurance information. You can guarantee they will forget to fax it. Again, after you waste your time following up, they will say they did fax it and blame you. Then, eventually you will have to get them to mail it to you so you can do it yourself. Last, if you need medical information about yourself (ie immunizations or labs), be sure that the office staff will probe you as to why you need that… like it’s any of their business. Something that they can easily email you from your health file is a problem, as the computer most likely crashed that week & they are having major issues in the office that you can’t possibly understand. You will certainly have to pick it up yourself or get it snail mail, even though you’ve signed consent to receive health records via email. Also, it will be at least a week until it will be ready. If this sounds like something you want to deal with, go for it! I don’t need this added bs in my life anymore. Medical office personnel shouldn’t be condescending and make you feel frustrated after every conversation.

Dr. G and his staff are superb. He is an internist and sports medicine specialist with connections to Emory. I’ve been a patient for 13 years and feel he is one of the best physicians I’ve ever met.
As a long-​time patient, I feel qualified to offer reliable feedback to some of the pros and cons listed in the many comments here. So, here’s my $ 0.02:
— One of the best aspects of this practice is that they always leave open slots on the schedule for current patients and same-​day emergencies. If you call first thing in the morning, you’re extremely likely to get in that day. This is NOT common in my experience elsewhere.
— I agree the cash-​only or check policy is annoying, but if you plan to bring either, the problem is solved. I’ve asked them to add credit cards for years and was told today that Dr. G is looking into it for 2014. So, stay tuned.
— Personally, I have always found that Dr. G really takes his time to talk with me and understand what’s going on at the time. This had NOT been my experience at other offices, where sometimes the best you can hope for is 5 minutes with a PA. Screw that.
— Several reviews take personal potshots at Antrice. That is extremely uncool, especially if you’re posting anonymously. She is very strong willed, vocal, and matter-​of-​fact sometimes, granted. But she’s also a very nice human and not some mindless robot like you see ALL THE TIME in the medical profession. I actually like that and appreciate her.
— I might also point out that Dr. G has had the same staff for almost 13 years. That says something about the personality of this practice.
— Parking is kind of a pain here, that’s true. Welcome to a major metropolitan area, folks. Plan accordingly or move to South Georgia.
— Someone mentioned they had problems with Rx here? Not sure what that’s about. Dr. G always transmits mine electronically to my favorite pharmacy. He’ll also give you written scrips if needed. If this ever was an issue, I think they’ve addressed it.
Ok, be healthy and hope you feel better soon!
Love,
Sean

Dr. G isn’t one of those doctors who tries to squeeze in as many patients as possible in one day. He will sit with me and answer all my questions and explain what’s going on in non-​medical jargon and with a sense of humor.

Similar to many others, I have been very disappointed by the office manager and the office facilities. The office consists of 3 people (including the doctor). While Dr. G is a nice man and a pretty good doctor, the office feels run down, disorganized and dirty. The office manager is rude and does not listen. You also do not have much privacy in this office, anything you call to talk about will be shouted about so anyone in the waiting room can hear, the walls between exam rooms are paper thin, and I have also witnessed the nurse leave the computer system in the exam rooms unlocked. He also does not call in prescriptions, will not send your prescription to your pharmacy, and is almost impossible to reach if your pharmacist or insurance company has an issue.

Getting an appointment was the only decent part of my experience with Dr. Golusinski and Antice, his office assistant. It was really easy to schedule an appointment and I didn’t have to wait too long to be seen but while waiting I heard Dr. Golusinski get on the phone with a local pharmacy and curse at the pharmacist! I was shocked to hear a doctor behave so unprofessionally… especially in front of a patient! I asked Antice, his office assistant, if the man on the phone was the doctor (it was my first time there and I was hoping the man on the phone using profanities at another professional was not the doctor I was about to see) and unfortunately it was. No apology was made to me for displaying this type of behavior and Antice «justified» his behavior by saying that the pharmacist was «being ridiculous.»
After the appointment I needed a referral to a gynecologist and Antice and Dr. Golusinski submitted the request while in office. I needed a referral for an annual well-​woman exam and basic care and they managed to schedule me at a gynecologicst’s office that only does maternity and prenatal care. Way to go Intown Sports Medicine! Dr. Golusinski refused to fill out the form that the gynecologist needed in order to see me. He said he won’t take part in other providers trying to «upcharge» for services and that he won’t waste his time filling out forms for other providers. He and Antice were so rude to me through this whole process and NEVER once apologized for cursing in front of me, refusing to fill out the required paperwork for the referral Dr. Golusinski made, or sending me to the incorrect type of doctor’s office for a referral.
I would NEVER recommend this office to anyone! I can’t believe offices like this are able to stay afloat… must be because people don’t read reviews online!

I saw Dr. G for about 7 years. I think he’s a good Dr., after a few years he’ll actually get personable but otherwise very clinical personality and believes everything can be cured with a RX. There is nothing holistic about him or his practice.
Up front, Antrice his receptionist is one of the rudest people I’ve ever met. She refuses to listen and everything has to be her way all the time, if you have a difference of opinion — forget it — you might as well walk in front of a bus. Many years ago she accidentally faxed my test results to my corporate HR fax machine where they sat for a day before someone brought them to me. She of course refused to admit that.
His office does not take credit cards, although the entire world and all medical benefits are provided in a visa/​mastercard format these days — it’s cash and check only due at time of visit — no exceptions.
I’ve finally left and found a GREAT Dr. with a GREAT and friendly staff, they treat you as a person and approach health from a whole body perspective. It took me a long time to wean myself from Dr. G and I’ve never been happier.
Antrice, well she can KMA once and for all.

Dr. Golusinski is a good doctor. The staff is absolutely terrible. Unfortunately, Dr. G is not good enough to overcome the front office deficiencies.

Have used the practice for the last 3 years. Dr. Golusinski is a great doctor. Very accessible, great at explaining any challenges, but also pragmatic — ‘well we all drink coffee!’
You can get same day service and typically the wait is minimal.
The two people in the front office are great. They are very friendly and always ready to chat about current events, …
This is a great place with very friendly service.

Dr. Golusinski is a good doctor and they can see you relatively easily. However, his policies and his staff are shady.
1. Having to pay for parking and navigate the building is a tolerable pain.
2. They only accept cash. If you don’t have any you must try to find a Wachovia ATM in another building.
3. They do not call in prescriptions so you must go in for a visit.
4. «As someone else pointed out, Antrice, Dr. G’s assistant /​office manager /​biller, is an absolute „hoot“. But, don’t get on her bad side!» Contrary to what Ms. Antrice may think, it is not her world and everyone else is living in it. Somehow, she feels entitled to disparage those that do not do EXACTLY what she says.
5. If you happen to have insurance info change and do not have the new info when you go, you will be billed $ 25 dollars to re-​submit your insurance information to your company. This is despite the fact that the doctors Dr. Golusinski refers you to will resubmit it for FREE. I would not be seen even though my new information would have to be submitted for the visit where I found this out.
If this office is that hard up for cash, why don’t they put vending machines in the lobby and a tip jar at the counter?

I have recently started to see Dr. G after he was recommended by a friend. The staff is very accomodating and will work with patients to make sure they can be seen as quickly as possible. I have visited Dr. G three times, two were last minute appointments, but I have never felt rushed.
Dr. G works to determine the cause of the pain or problem through careful questioning, rather than simply writing a prescription.
Prior to Dr. G, I was with Kaiser and was satisfied. However, I am much happier now with a smaller practice and a Dr. who knows me and has the time to spend with each patient.

When I had a problem with my insurance the office staff person was incredibly rude, even though I offered to pay out of pocket. I let the Dr. know I wasn’t happy and was told that he was sorry I didn’t like their billing poliicies. That wasn’t the problem; really rude treatment by staff was.

Dr. Golusinski Haiku Review
Same day appointments
make my ailments go away;
The staff is nice too.