Hux

I am SO glad I found out about Hux. I was able to choose Swan as my house cleaning specialist and hired her for a deep cleaning. She was extremely professional (on time, good communication before, during, and after the service) and made my home look like brand new. I have 2 small children and she even organized whatever clutter I had out (kids’ toys, etc) and had a strong attention to detail. I love the service as you can read the reviews, check experience, and the transparency helped me feel confident about our safety and protection for inviting a stranger in our home. I will definitely use this service again! Excellent!

I wish so badly that Hux were better. It’s a great idea, and I used to love it. However, they unceremoniously fired the provider that I really loved (something about how she got upset that they charged customers but didn’t pay her — not sure of the details).
That happened in the midst of me trying to change our regularly scheduled cleanings, which was taking me weeks to get anyone to get back in touch with me. I tried to cancel the recurring appointments on the website, and even finally spoke to one of the owners. He promised that he had canceled the appointments, and also that he would pass on recommendations for other providers to replace the one I liked.
Not only did neither of those things happen, but I got a confirmation text an hour before the supposedly canceled appointment. I responded trying to confirm that was a mistake, and there was no appointment. Didn’t hear back. Lo and behold, the poor guy showed up and we had to tell him sorry, but they had wasted his time. So frustrating for us and a massive inconvenience for him. I felt really bad.
After a month or so, I decided to give Hux another shot. I chose the highest rated provider that came up on the website. She spent 4 hours at my house and it was hardly any cleaner than before. She didn’t vacuum the stairs, even after I pointed them out, completely ignored the upstairs bathroom and my son’s bedroom, mopped the floors so lightly that there were still marks (ones I easily removed with a wipe of a wet finger), and didn’t dust the shelves or wipe off the table top surfaces. I asked for a light clean, which granted is not the same as a deep clean, but I’ve never seen anything so half-​assed in my life.
I asked for my money back, and was told no. They did offer me a $ 20 credit, but I am definitely not giving Hux any more of my money. In fact, I am going to just text the old provider (who really was great) directly from now on. So disappointing.

We used Hux for a second time today. Our first experience with Hux was not great. The cleaning was ok, but not the deep clean we requested. I asked Hux about this, and they investigated for the situation for me and helped me find a provider for my next cleaning. We had Mary C. clean for us today in our home. She did a great job! Our home smells and looks great. I appreciate Mary getting in touch with us ahead of time and following up with me after to make sure I was happy. Thanks Hux!

Deatra was so great! Totally recommend!

Bridgett was great! We look forward to having her again.

Vanessa W. is one of the best cleaners I’ve ever had! She is thorough, uses common sense to make my house more efficient, and requires little instruction. I always come home very satisfied after she cleans. Highly recommended.

Vanessa is amazing! My house looked immaculate when she was done-​no complaints at all!

Your satisfaction with HUX depends mostly on who you are working with. Vanessa Williams is the BEST. She is very accommodating and goes above and beyond. HIGHLY RECOMMENDED!

I use Vanessa Williams and she is AWESOME! She is very thorough and does a great job. I am so happy that I found her!

I would love to say that I enjoyed using the service. Its model is quite nice with the upfront pricing. Of the 3 times I used them, the 1^st time it was great and we got great service. The 2^nd time we had issues where even some of the basic areas were not cleaned. I figured one bad apple would not spoil the idea until I scheduled the 3^rd cleaning. We were putting our house on the market and our first showing that evening so I booked it early morning. My wife stayed home to meet the cleaner and had to take time off work for someone to not show up or even contact us to let us know she was canceling.
Support did not get back to me until lunch time and my wife had to take an entire day off to clean frantically before the house showing. I was going to use them for a move out cleaning but decided after booking to cancel and go with a reliable service this time since I cant trust them after all this and was charged a cancel fee. It is fine but I will never recommend.

Hux could not be easier– scheduling and payment happens all online.
Vanessa Williams is my cleaner and she is AMAZING! My favorite day is when she visits and my house is clean and smells so good. She’s even fantastic with my dog. Truly the best!

Theresa did a great job cleaning our house! We will use her again.

Had a good experience with Hux. Their customer service is fantastic and they do a wonderful job with the cleaning process. The end result was a very clean home, thanks Hux!

Love Hux! They were perfect for my move to Atlanta, I was looking for a good deep cleaning service and stumbled upon Hux. When using a cleaning service, it is always so important that they pay attention to the specific requests I have and they really respected my requests.
Wish we had something like Hux in Chicago!

Shady practices! I used it for the first time last week on a deep move-​out clean and paid extra for windows. The person cancelled 2 hours before, but yet her reviews still show zero conflicts (a cancellation is dubbed a conflict according to their site). I re-​booked a cleaner with 8 positive reviews. She admitted to me that it was her first cleaning as she was leaving. It seems really fishy to me that Hux showed 8 positive reviews dating back to a few months before.
The second person did come on time and did a decent job, though she didn’t have a duster to do fans (one of their standard checklist items and something I highlighted in my initial request). She only did a few windows in the house and swiffered our wood floors. They still felt dirty when walking barefoot. After she left, I also noticed 4 large white stains on the handle of my oven door. I tried buffing, scrubbing, metal polish, magic eraser etc. and nothing is getting it off — it has to be replaced. I emailed Hux for a resolution, but they keep saying they contacted her and are waiting on a response. That was a week ago and they still aren’t doing anything to rectify the situation. This cleaner also shows zero conflicts, though clearly we are having a conflict. Ugh!

Hux is awesome! Recently moved and needed a deep clean before I moved out so a friend recommended I try Hux.
Tia Tucker was fantastic! She arrived on time, had a great personality and most of all time did a great job.
If you ever need cleaning services, don’t waste your time researching any other companies. Go with Hux and I guarantee you will be very satisfied!

After two cancellation, Hux made an effort to make sure I got the appointment right. The appointment was 10am Saturday. Jenifer texted me about arriving early a hour ago. I was still in my bed, and replied to her later. She eventually came 30 minutes early.
Well, I booked a full-​cleaning, and it turns out she doesn’t clean fridge and oven according to the checklist. So are molds. Here’s the lesson, always book a deep cleaning if you want to do a move-​in move-​out cleaning. I did find the carpet was not vacuumed thoroughly, and the exterior of oven was not wiped.
Anyway, Hux deserves some credits for an easy to access website and ²⁴⁄₇ appointment system. Lacking hotline customer services and cleaners’ punctuality shed some doubt, knocking down one star.

Had a good experience with HUX! Mary spent the entire time allotted for a deep clean, and I was very happy with the results. She arrived promptly and was very friendly and worked diligently.
Will schedule again!

HUX is a great service but we were wary of trying it out initially. The ease of booking, communication and LaRon helped quell those worries.
HUX makes sure to confirm appointments promptly and send cancellations in time to make different plans.
LaRon has done an awesome job both times that he has been available to clean for us. He is courteous, kind, and thorough. He always asks if there is anything else he can do and exhausts our checklists before leaving. I love this!
Highly Recommend both HUX and LaRon!

Stanley, the owner, reached out to me after my complaint to address my concerns. He was out of town when my complaint was submitted and a staff member did not address my concerns because of some miscommunication issues. In my conversations with Stanley, it seems that Hux is geared towards small apartments and living spaces. This is helpful to know if you are looking for a cleaning service.
I am updating my review because Stanley really cares about his business and how it is managed. I am not impressed with the cleaning crew themselves but the owner’s dedication to his company and his clients does speak volumes for a company. Although I may not use Hux for another cleaning service, Hux is an interesting business model and Stanley will work with his clients to make sure that they are satisfied.