Houndstooth Carpet & Upholstery Cleaning

I’m glad I didn’t spend a lot of money on these carpet cleaners. Houndstooth is average at best.
PROS:
— Extremely courteous and professional; technicians gave me a call prior to coming out and showed up early for the appointment
— Cost… well, you get what you pay for
CONS:
— They did nothing spectacular; nothing more than what I could have done myself with a rented grocery store carpet cleaner. They did no spot treating, which was something the technicians bragged about being «two of the best» at while they were in my home. My carpet doesn’t look any better than it did before I got it «cleaned».
My advice would be to shop around. Perhaps my experience was an anomaly, but I will not be a repeat customer.

I’ve previously only used ZeroRez, however, in an attempt to save some money I, against my best judgment, decided to give Houndstooth a try. Making the appointment was easy enough. The guys arrived in a black unmarked SUV, which was not necessarily surprising because Houndstooth uses independent contractors but, I ONLY knew this based upon a review from another Unilocaler.
The lead technician asked me to show him around the house and confirmed the price. He told me most carpet companies charged for additional services, but if I just gave him a good tip, he’d make sure he got all the stains out… (Mistake #1— don’t ASK me for a tip to do a job you’re already being paid for.) I was surprised they were not using a truck mounted machine, too, because to me that’s what professionals do. They came in with their machine and tubing, went into my bathroom (without asking) and filled buckets of water from my tub to fill their carpet cleaning machine. Next, they asked where my laundry room was because they now needed to plug in their machine and use my power… The machine was loud, which I can deal with, but it also smelled bad, like stale stinky, dirty water. (I lite some candles and hoped for the best.)
The lead tech did most of the work, but the majority of the time he was on his cell phone pushing the machine with only one hand. My carpet is clean enough, but it’s much more soggy and wet than we’ve I had ZeroRex do the cleaning. It will definitely take at least a whole ‘nother day to dry. During payment, he asked at least 3 more times for a tip. I ignored him, wrote the check and sent them on their way. End of story, right? NOPE!
Their truck leaked two pretty sizable oil stains in my driveway. I called them to say so. Tech #2 came back within about 10 minutes and rubbed some mystery «solution» on the spot with a bath towel (literally). It simply spread the oil around and that was that. He said he’d come by in a couple days after it dried to make sure it was cleaned up. And unfortunately, he had the nerve to be offended about it all. SMH!
I’m interested to see how they remedy this situation. Overall the entire experience was horribly disappointing. I can not and will not recommend using Houndstooth Carpet Cleaning. Sorry!

So I got some work done to my house and needed my hardwood floors cleaned as well as my carpet upstairs. It seems as if this company only has contractors that work for them. So the people they send out to your house are not actual employees of the company. They sent someone out the first time. The guy said he couldn’t clean hardwood floors. So I called the company to have someone else sent to clean my hardwood floors. Took off work to be home. The second guy showed up in some rinky dink pick up. Looked shady. Also said he couldn’t clean hard wood floors. I called the company again only for them to say they are no longer offering that service. Wouldn’t recommend this company. I would say having hardwood floors are pretty common in houses today. You can’t call yourself a cleaning company if you can’t clean BASIC flooring.

I’ve been using houndstooth for 5 years and I’ve never encountered a problem. I like the fact that when they say the whole house that’s exactly what they mean. I get my carpets clean twice a year and they really do an excellent job. They don’t charge you for your stairs like most companies. Just understand they contract out different companies so the people who clean your carpet don’t actually work for houndstooth. Will continue to give them my business.

I needed a last minute appointment in which they were able to squeeze me in pretty fast. The guys coming out gave me a courtesy call to let me know they were on their way and they showed up on time. When they arrived I was surprised to see that they were in a personal car with the machine loaded in the open trunk. Then they got to the door and their shirts had the name of another carpet cleaning company. Weird!
I wanted the $ 99.95 Scotchgard package in which they clean the whole house and treat it with scotchgard. I never even saw them mix the cleaner, but they insisted the scotchgard was in the cleaner. I have only ever seen it be sprayed after the carpets have been cleaned in the past. They didn’t even clean the master bedroom. Then insisted that I needed the pet disinfectant and didn’t give me much of a choice in the matter. I ended up paying $ 136 in the end and I feel like an idiot for not looking further into how they really work. The people they send to your house are not professionals.

I love that they don’t try to upsell you or sell you some «special deep cleaning spot thing» when you just want the whole house done and carpets actually cleaned for the $ 69.95 price quoted. They did just that. Somehow lipstick had gotten smudged in about 10 spots on our carpet, like it has been on a bottom of a shoe. Their regular cleaning got it up (with a little help from some prespot I put on it) plus the coffee and dog dirt. Really like this company.