Holiday Inn Express & Suites Atlanta Arpt West – Camp Creek

I was very disappointed in the customer service. I arrived and the girls at the front desk were so busy flirting with the other man checking in they hardly spoke to me and just handed me papers without even making eye contact. I asked for a room on the 4^th floor and the girl totally ignored me and gave me one on the second. Then on my second night I got very cold and there isn’t an extra blanket in the room. I called downstairs to see if they could bring one up and after 3 attempts someone finally answered. I was told «you can come down and get it we don’t do room service at this time». I said «I’m in my PJs and half asleep» and with an awful attitude she said «I’m sorry ma’am it’ll be down here waiting if you decide to come down» I said «ok» and without a goodbye she hung the phone up on me. The toilet ran the entire time and the door to my room would only shut if I pulled really hard. The rooms seem outdated and they really need a good dusting. And the breakfast was awful. The food tasted old and I got there an hour after breakfast started and they were out of many things.
The positive: Great view out the back and a comfortable bed.

As a cross country traveler, I normally seek out Holiday Inn Express locations because I love their hotels. During my trip from the West to the East coast, I stayed at three HIE locations. Of the three, I have to say that my stay at the Camp Creek location was a little disappointing. I’m probably nitpicking but I feel that corporate should know of these things in effort to improve. As always the front desk clerks were very courteous and the room was clean… I guess my expectations were very high… the last thing that I would expect to be inoperable is the WiFi. I asked the midnight shift front desk clerk if there was WiFi available as the clerk from the earlier shift didn’t offer me the WiFi password. Well, the midnight shift clerk gave me the password and a telephone number to call if I had any issues. After spending a grueling 30 minutes on the phone, the maintenance person that provided assistance regrettably informed me that the server was down and there was no estimated time it would be restored. I figured that was something that the front desk clerk should have been made aware of. Okay, that was my rant.

Stayed here again in September. It just gets better. The entire staff is VERY customer oriented and very courteous.
Numerous restaurants within walking distance or a short drive. 24 hour Walgreens next door and an ATM across the street from the hotel.
WiFi worked very well, fast and reliable. Rooms were immaculate and well stocked. They have an evening manager’s reception with free food and drinks on weekdays.
Breakfast was great, a wide selection of hot fresh food, great way to start the day.

Room is clean. Staff is very friendly. The price for the night on a walk in was 159 which I felt was high is probably just normal for Atlanta.
Beer, wine and cheese was great.

Rooms are fine, but its literally the worst internet connection ive ever experienced in a hotel. Speed test showed 0.17Mbps DL speed…

This hotel is very adequate. Nothing special, just basic.
The room is perfectly fine. Somewhat comfortable beds, fridge and microwave in each room and cable TV with HBO.
The bathrooms has nice fixtures and a bathtub shower with decent water pressure.
Minuses — terrible bkfast, plain Jane room décor, and reservations required for the shuttle.
Pluses — this place is perfectly fine for a one or two night stay. The location is easy enough for a quick walk to shops restaurants and the 24 hour walgreens across the parking lot is a major plus.
All and all my stay here was fine, it worked well for a quick weekend.

Everything was as good as we expected including the service. The facility seems like new and the rooms well kept, bright and fresh. The location is better than most hotels as it is near restaurants and shopping. Selena, our shuttle driver was especially helpful with local information, tips on where to go and what things were happening. Believe it or not, the desk clerk got her to come fix our TV after a previous guest had totally messed it up. Breakfast was pretty good — but in spite of the fact that there was quite a crowd in the dining room at 9:30, the staff pulled everything off the line in record time. Don’t get there toward the end! Also allow yourself and extra half hour for the shuttle.

As a HHG club member, I received a welcome gift bag (H2O & Oreo). WOoohOooo! This was the only HHG establishment that made me feel special as a member during my road trip around West GA.
The room was clean and the so was the bathroom. I was amazed by stone bath walls. It was modern and not old school.
What made my day was the fresh baked cookies in the evening at the front desk! The receptionist even offered me two!!! Such a nice lady!
The room includes breakfast and wifi. Typical hotel free breakfast.
This hotel is located next to a 24hr Walgreen so definitely don’t need to worry about forgetting anything or getting snacks. Walk across the parking lot and wahla!

Even though I’m a HHG club member, I haven’t stayed at a Holiday Inn in a long time thanks to a terrible experience at a different HI-​Atlanta Just over a year ago. However, I’m glad I gave this location a chance.
It started off bad waiting for the shuttle. This is why I’m not giving them 5-​stars. When I called the hotel it sent me to a voice prompt message and never once mention that I needed to talk to the front desk since they are an on-​demand shuttle service. So after 4 other shuttles for other HI go by, one of the drivers gives me that information.
It got better after that… the driver showed up & was friendly. The front desk (Alicia) greeted me as a member which was nice. She was very helpful & courteous. She booked my return shuttle time for the next morning. The room was clean and very comfortable. The breakfast buffet was good & the area was clean. So HI may have just got my business back.
On a side note: if you forgot any items, there’s a Walgreens right next door.

FYI: if you are trying to get to the airport by a certain time triple check that they actually noted down the time they needed to get you there. A very unfriendly front desk staff person named Debbie told us she had to reschedule our hotel departure from 12:30 to 12:00 without telling us therefore causing us to almost miss our flight. Thankfully Deanthony the driver was on his toes and remembered that he had to get us there. Debbie was rude, loud and by no means should be a representation of a hotel chain so big and well known for customer service. Thanks Deanthony! Debbie, you should seriously reconsider your position in customer service!

The hotel is very clean and the staff is friendly and helpful. However, they have a ways to go with their business meeting operation (it’s clear they have not been doing it very long and things are very ad hoc). Also, the wakeup call I ordered to make an early AM flight never came through. Glad I set my alarm.
Pros: Complimentary shuttle, very nice breakfast, low rates.