Highland Cleaners

I’ve been coming here for 2 years now and feel it’s long overdue to write a review. In addition to having my clothes dry cleaned on a regular basis, I have had numerous shirts and pants altered. There were a couple of times in which the alterations had to be redone, but they were always willing and happy to get it right. Even more of a bonus is how they will fix any small holes or loose buttons and no charge when I drop off my clothes to get cleaned. If I ever needed the clothes ready sooner than their usual time frame, they always got it done. The ladies here are real funny and super nice! Nevertheless, you will be happy.

I don’t know what happened to this cleaners, but it is a shame that they can keep reviews up for years; Otherwise they would have a 2 star review that accurately reflects them.
I brought in an expensive sweater with a slight pinhole in it. I was told the it could be fix with no problem. When I picked it up the whole had been «attempted» to be fixed by sewing in a big «X» over the little in hole. It was done so shabbily that I looked like a 2 year old did it.
When I brought it back and ask about it the women said, quote «I am only a person, not a machine. What do you want from me?»
My sweater was totally ruined and not only would they not pay for it, but when I asked if they could at least credit me for some cleaning or something in the future (stupidly assuming that this might be an isolated incident) I was told that they would do nothing for me, and I could take them to court if I wanted.

This has to be one of the worst businesses I have encountered in a long time. My wife picked up her cleaning and she realized she was missing 2 dresses and a blouse. After she went back in to explain to the lady she was missing the items the lady said no your not… After 2 weeks of daily calls to the cleaners the items finally reappear. My wife was so pissed at the lady she sent me to pick up her items. I asked the lady what had happened and she said nothing happened and that my wife left the items. Thinking that she might apologize or something when I picked up the items I was shocked when she became rude and hostile and snatched the clothes back out of my hands. I thought I was going to have to wrestle her for my wife’s clothes. After pleading with her she gave them to me. I’m shocked that someone with that kinda of customer service can remain in business. They have to be the most expensive and worst cleaners in the area. We will not be returning to the Highland Cleaners under any circumstances. There’s a place next to Alberts that’s supposed to be good.

Brought shirts in for pressing, turns out cheaper to clean (and press). Next day service when I brought it in late in the day. Convenient to Inman Park.

These guys are great. As a regular customer, they’ve let me defer payment, mended stuff for free, etc. Did a great job on my wedding dress. Once had something that didn’t come out the first time and they fixed it for free, no hassle. Good people that care about doing a good job.

I love this place. I’ve had jackets and things altered at Macy’s and a few different mom & pop shops and they just make a few simple adjustments and call it a day, leaving you something that may fit better than when you brought it in, but it’s not quite made just for you. The ladies at Highland Cleaners go way beyond that and practically take apart your garment to make it perfectly fit you. It’s like no place else I’ve been. They get my highest of recommendations.

I agree with the other Unilocaler who posted about the owner (?)‘s supercilious attitude. The woman was borderline rude and the prices are overblown. I dropped off shirts to be cleaned and a pair of jeans to have the zipper replaced. When I dropped them off the woman wasn’t friendly but it didn’t bother me. Parking is getting tougher since the new development has been put in on Highland.
But when I came to pick them up, the woman just kept scrolling through the clothes and she couldn’t find them. This went on for a few minutes. Finally, I saw them go by, so I started to say «they’re right there» and she said «SHHH» and did the «zip it» gesture. WTF? So she just kept on pushing the button and we both stood there for about 3 minutes watching the carousel go around and around. Finally they came around again, and she got them. I asked for the jeans. She couldn’t find these either, and looked all around the back area before finally discovering them.
I don’t need my drycleaner to be the friendliest person ever, but I’m certainly not going to bring business to someone who is rude. It was $ 46 for 6 shirts and the jeans. I won’t be back.

This place won’t destroy your clothes, or so I’m told. Apparently that makes them worthy of glowing recommendations. Here’s what doesn’t – They fail business 101. I called to confirm their hours on a Saturday… specifically this Saturday. They told me (twice) that they were open until 6:30pm. If only that were true. They close at 6. They are closed Sunday. I do not own a dry cleaners, but I’m assuming that knowing your own hours is fairly important… especially when you’re closed the next day.
No reason to go here unless you are ABSOLUTELY sure you can budget some time in the middle of the day to retrieve your dry cleaning.

Quick turnaround, Sonny and Mimi (owner) are super pleasant, do great alterations! Fast turnaround time; great work!

There isn’t anything bad to say about these ladies. Usually I go in here a couple times a month and have recently started taking things in for alterations. There isn’t one thing they have not been able to fix and they do a great job at it! I think the prices are really fair and the job is done quickly. Their very nice too and always happy to help!

I don’t know how I went this long without reviewing these guys. They can tailor anything you take in there and sew up anything. They took in shirts and jackets for me, hemmed pants, and repaired backpacks for me. …And the prices were the best I’ve ever seen outside of an army town. (You wouldn’t believe how much competition there is to clean and starch uniforms.) I was disappointed with every other cleaner I used in town, and I miss these guys now that I’ve moved away to Pittsburgh. (I’m back to rude, inconvenient, expensive dry cleaners again.)
Sam’s definitely a cool dog, too. He used to bark his head off when he was a puppy, but he’s matured into quite a little gentleman. He acts like he runs the place now. He’s learned that stretching his paw out and lightly scratching customers’ legs will get him petted every time he does it. Check it out; I dare you to try to resist the power of the cute.

I found Sesame Street! We know dry cleaning centers these days are pretty much the same (as it relates to how they get your clothes back to wearable); but finding the one, as we wish with all our service relationships, that cares about what is going on with you, family, friends and brings that to bear on the quality of their work is what makes my trip to the cleaners pretty special. This is not a perfect relationship but when there is an exception or we fall below the unreasonable expectation of perfection we work it out and it is always worked out in the interest of the customer/​client.
Mimi, who is the proprietor, is the best has the coolest sidekick in a dog named Sam. Mimi don’t ever get rid of the pooch; he’s the greatest marketing tool ever. Thanks for being a good friend.

I took eight items in to be laundered and dry cleaned. I wanted at least four or more to be laundered for sure. I explained this. She takes the shirts, gives me my ticket and off I go. Later I realize I’ve been charged 36.50 for eight items. When I go back and ask for an explanation, I get the usual BS runaround about how it’s impossible to launder practically anything, and I stupidly concede and pay up. Later I checked. At least one or two pair of pants could have easily been laundered (khakis) and three shirts were button downs and easy to launder (cotton, linen, and polyester). I specifically asked them to launder these. But no can do. So irritating and unaccommodating, and so entirely sure she knew what was best. The place next to the Albert up the street just charged me eight bucks to do four shirts. Go figure.

Okay, so most dry cleaners can clean your clothes, iron them flawlessly and hem your pants. But, Highland Cleaners has something no one else in Atlanta has…
Sam, the coolest dog ever! Seriously, my boyfriend will drive 2 miles away from his closest dry cleaner to bring his clothes here to Highland because everyone should get a weekly dose of Sam love. This dog might be the smartest animal on the planet. He sits quietly on the counter and then taps you on the leg as if to say, «ummm, excuse me, but isn’t it your sole purpose in life to pet me?» So you pet him and then turn back to the owner to pay, pick up clothes, etc. and again you fill this little nudge, «umm…hello did I say you should stop?»
Go visit Sam. Today!