Heel Quik Shoe Repair

I paid way more than I should’ve to have heel taps replaced on two pairs of shoes and the heels repaired ($ 62), but I was in a bind. They did live up to their name and had my shoes ready on the same day, though.

This place has been in Lenox for forever… I am not sure why they haven’t put themselves out of business. 1) The place is disgusting thick layers of dust and grime everywhere. 2) The joint is VERY disorganized. How can I drop something off and come back when it is supposed to be ready but it isn’t. How do you forget about something that was paid for? Oh, I know you lack organizational skills to account for what is going in and what is coming out. Lenox should really close this joint down as it is an eyesore in an overall attractive mall. I WONT be going back

This repair shop was OK. They got the job quickly and the price was very reasonable. Replacing the tips for heels costs $ 15/​pair, which was not bad at all.
The employees though were not very welcoming/​happy at all. Just really bad customer service. When I was talking to the guy about my heels, he just shushed me and sorta spaced out trying to think of a solution for the heels. Sir, do not shush a customer. Atleast say, «Let me think on this for a bit». When he shushed me, he just started into space for a good 2 minutes while I stood there in front of him. So awkward.
They did get the job done though which is what matters most I guess. The heels looked great.

Updated: I called the store back a few weeks later and the buckle that the owner ordered had come in sometime in between. He said to come by at my earliest convenience & he’d fix them the same day. Giving 4 stars because of the previous hassle but, it turned out well! The boots look great & they were fixed same day. Will be back.

I genuinely had a wonderful experience. I needed 4 pairs of shoes shined. They recommended I get the one pair conditioned and I am glad I went with it. They seriously look brand new! (They are 8 years old). I have recommended this place to many friends and have not heard anything less than great experiences.

I don’t know if devastated even begins to describe my experience. Spent $ 50 to have some shoes cleaned and the shoes are dirtier than they were was when I took them it in and after three tries, they have now began to actually strip the color out the leather of the shoe.
I’m dying on the inside. People try to act like women are emotional when it comes to shoes, I’m more emotional at the lost of a pair of good shoes.
This business has been inside Lenox Mall forever and a day, but have gone through different owners in the many years, I don’t know if the current owner works there or just owns the place as each time I’ve been in the last month or so, it has always been someone different manning the counter.
I took in a pair of mint green loafers that has a SINGLE black SMUDGE on the back of the left shoe from driving and scuffing in my car. At no time was I advised that there would be any issue due to the shoe being so light in color or asked what type of leather the shoe was made of.
When I went to pick up the shoe a week after dropping it off, the guy working the counter found it under several other pairs of shoes, boots and bags that were being cleaned or repair. When he finally pulled my shoe out the first words out my mouth was whose been walking on the backs of that shoe. He got sniffy and said we dont wear the shoes we just clean them. Well. The smudge was still on the shoe, and it was obvious that someone had been handling the shoe with black shoe polish on their hands as it was ALL OVER MY SHOE.. Of course, you know I WENT OFF! He then starts asking me what kind of leather the shoe was made of. My reply was leather. How the phucc do I know? Then he says well when they sold it too you they would have told you. I explained to him that even if they had, I didn’t care then and care even less know that they have messed up my shoe. He agreed to keep the shoe and clean it.
I returned several days later and he showed me the shoe. The smudge had been removed, but the shoe still had black polish residue all over it. He asked me to leave the shoe and allow him to clean it more.
A week or so later someone calls and says the shoe is ready to pick up. I go in today to pick up the shoe and lost all faith in this business. I will admit that I can tell they attempted to clean the shoe, but they were unable to remove the numerous black smudges or restore the shape of the shoe. The actual mint color is stripped entirely off the shoe in several areas.
I called Coach, as I know the color is limited edition, but they still make the style of shoe, the guy there said the shoe leather was Nubuck and any professional would know that the shoe can ONLY be spot cleaned with an eraser or brush not to destroy the grain of the leather.
The shit kicker of it all is, YOU MUST PAY FOR ALL SERVICES IN ADVANCE AND THERE ARE NO REFUNDS!!!
Totally devastated. Had these shoes just over a year and have worn them less than 10 times. the bottoms of the shoe is not even dirty. They totally destroyed these shoes and basically they have stated, they have done all they can do.

Visited them today and they’ve done an excellent job on my Mezlan shoes. Quick, didn’t mess anything up and shoes look like new.

The best thing I can say about this place is the turnaround time; I didn’t have to wait very long for my shoe repairs. However, this came with a VERY EXPENSIVE price tag of $ 40 for rubber soles and poorly detailed workmanship. When I questioned the cobbler about the fairness of price, he was rude and unprofessional. I will not be back!

I wish I had read the reviews before coming here.
I only needed a little hard plastic heel piece replaced on one shoe, but he said he had to replace both so they would match, so I agreed. They were very convenient for me and I could get some retail therapy in, so why not? Bad decision.
My shoes were ready as promised (same day) but there was a small dark indentation in the middle of the heel bed! It looked like they took a dirty nail and hammer to it! They were also pricey! So not worth it!
I’ve learned my lesson and will NOT be going back!

The workmanship on the heels I brought in for repair was decent, but the customer service was so horrid (upon drop-​off and pick-​up) that I can’t bring myself to patronize this establishment any further. They were both unprofessional and extremely rude. For the prices they charge, I have to believe you can find commensurate customer service elsewhere in the city. I’ll take my chances.

WARNING: Do NOT go here unless you want to pay money to be out a pair of shoes. They lost my shoes and did not reimburse me for the money I paid to have the shoes repaired or for the cost of the shoes (which were $ 220 Stuart Weitzman pumps). Overall they were extremely unprofessional and downright rude.

Pros: Inexpensive price for great care of shoes.
Cons: Inside Lenox Mall
I left a pair of shoes to be re-​soled, a little metal tip to reinforce the point, and heel re-​tipped. I paid about $ 20 and the shoes are good as new. I love the way they feel after being refurbished by Heel Quik.

I was kind of hesitant about dropping my shoes off when I first arrived. It’s this crazy, tiny shop in the Lenox Mall with shoes strewn about everywhere. But I figured «what the heck» and gave it a shot. The man working there was very nice and he did an awesome job of replacing the heels on my shoes and polishing then. Will definitely go back.

Ok… do you remember the soup Nazi from Seinfeld? This guy could be his brother. He is no nonsense and has little patience for small talk or silly questions. But damn… this guy knows what he is doing. I needed my Gucci loafers resoled. He gave me three choices Good ($ 75), Better ($ 85), Best ($ 95)…I chose the «Best» and he did the work while I waited. He said it would take 30 min. But it took closer to an hour b/​c people kept coming up and dropping off shoes. I got my shoes back and they looked great. He told me while he was doing the work that he did all the repairs for the Nordstrom across the street. I highly recommend him for any work done. My only suggestion would be to just drop your shoes off and not wait b/​c it could take longer than he says.

I’ve been coming here for years and they’ve always done a great job. Best part is I get my shoes back in an hour. Can’t beat that. I don’t have the patience to have my work shoes sitting in some shop collecting dust for 1 – 2 weeks for no good reason. Men’s shoes may be different than women’s, what do I know. But I do wear high end shoes, and they’ve never screwed anything up. That’s all I look for.

If you care at all about the shoes you need repaired, go elsewhere!
I took a pair of leather flips flops to my usual repair place and was told that they needed to be repaired by hand-​sewing. The spot that needed repair was too small for the machine to sew and they suggested I try Heel Quik.
Heel Quik promised they could repair the shoes by hand and charged me $ 30. When I picked up the shoes, the results were atrocious! They had clearly NOT made the repair by hand. In the process of «repair» they had ripped the sole off the footbed of the shoe and tried to glue it back on. The sole had cuts all over the edges, and there were big clamp marks all over the shoes. The sewing portion was sloppy and obvious, and lasted about a week before it broke again. What started out as a decent pair of summer sandals was reduced to a pair of second rate looking flip flops.
I tried to ask if anything further could be done since the shoes were in much worse shape when I got them back than when I dropped them off, and the guy at the counter would not even answer any questions about the shoes or their repair.
Horrible experience. I would never go there ever again!

These are the only people I let touch my delicate shoes. They have never ruined a thing; which is more than I can say for some places. They may take a day or more with tricky things or to match exotic finishes, but for me the wait is worth it. I can not easily replace my size 5 shoes so I get very upset if things are not done perfectly. I also have my husbands shoes repaired here. $ 45 – 55 is standard for resoling men’s shoes for good job with quality materials –at least that is what I have been paying. Again we are picky about quality of our shoes and the work, so we do not use bargain places. No one has ever yelled at me. They go out of their way to be helpful and will work to get things right.

I got a pair of soles replaced here for 55 bucks. I thought that was a little overpriced, so if you’re having similar work done, you may want to shop around first. The good thing about this place is that turnaround time is quick. My shoes were ready in a day and I was expecting to wait about a week. Not sure if that’s because business was slow or that’s a normal turnaround time.

I have always had positive experiences with the Quick Heel located inside of Lenox mall. I cannot comment on complicated repairs, but they did a great job replacing a worn down heel tap on a pair of my work shoes. They repair was done quickly and was reasonably priced. Would definitely use them again for my next shoe repair…