Haagen Dazs Shop

Excellent customer service. Ordered a birthday cake from this store and they made it super special and accommodated all the personalizations!

They didn’t have anything I wanted. Even though the posters inside advertised, «Banana Rum Jam», «Midnight cookies and cream» and «Chocolate caramelized oat», the server said they’d discontinued each flavor. It was actually kind of funny because I asked for them one by one and each time he’d say, «oh no, sorry we don’t have that. «
The inside of the store looks very dated and dreary or maybe that was just my impression since the outside of the store is undergoing MAJOR reconstruction and it looks pretty rough. In fact, we almost couldn’t find Haagen Dazs due to the outside being completely draped in construction. Nah, I think the inside could use some updating too. And the icecream in the bins looked… stale? So did the toppings.
After they didn’t have any of the flavors I wanted, I ended up choosing two scoops of cookies and cream and calling it a day. The server was nice and the icecream tasted good but otherwise my whole experience was just «ehh». I probably won’t be back.

This review might be biased because I’m a HUGE fan of Haagen Daz ice cream. It’s my favorite brand over Mayfield, Breyers, Ben & Jerrys, etc. I’ve also been eating their ice creams all my life because my mom loves them so it’s a personal comfort food choice.
Anyway, we stopped in for a quick little treat. A couple of patrons were enjoying some ice cream and there was one younger guy behind the counter. They have a really good selection here — plenty of ice cream flavors, shakes, frozen yogurts and a couple of sorbets. I settled on a scoop of pralines and cream in a small cone and my husband got a cookies and cream shake. Deeeelicious. And pricey! It was a little over nine dollars for just those two things. So I made sure to enjoy and savor my expensive ice cream come — and I did. My husband asked at one point if I was okay ;-)
The guy behind the counter was patient and friendly enough. I only had one sip of the cookies and cream shake but it was quality stuff. Mmm. My husband loved it.

This place is awesome! They’re customer service is terrific & the ice cream is even better. They give you exactly what you ask for. If substituting an item is what you want to do? It’s not a problem. They’re more than helpful. The place is pretty cool too.

I love HD ice cream with a passion, and because it is so delicious I don’t mind paying the high price. However, I’ll be getting my fix someplace else from now on. The owners of this shop are super stingy with the scoop, and the size that constitutes a Regular serving gets smaller every time I get one. No way was what I had today worth the hefty price tag. Fair’s fair, but not here. TIP: Drive ¼ of a mile further and get your HD itch satisfied at the Cumberland Mall, lower level, next to Starbucks.

Love it but too expensive for me to eat there very often.

My friend and I met here on Sunday evening because Pinkberry was crowded with no place to sit. There were two gentleman working. One employee and someone who appeared to be the owner.
I asked the employee if they had wifi, he replied «no, but we could use Schlotzky’s free wifi.» Guess what else they did not have… a public restroom. Even Pinkberry has a public restroom. If needed, I suppose we could’ve gone next door to use the bathroom as well.
While we were deciding what to order, the owner took over. We asked for a couple of ¼ teaspoon size samples before making a final selection. The owner appeared annoyed although I tried two samples and purchased one of the two I sampled. I guess it was an inconvenience.
I gave it two stars because of the service. I ended up ordering a medium salted caramel truffle ice cream in a cup. It was delicious! I’ll buy it again, but from the mall!
All of the outside tables were extremely dirty. We had to sit on the bench. I will not be returning to this establishment ever again.

Shall I say I love HD ice cream. Pure, and 100% natural. And Gluten free. I have tried all kinds of ice creams –breyers, talenti, blue bell, cold stone, etc… but none are a creamy and true real flavor. and doesn’t make me sick. If you have to eat calories (which are plenty in HD) eat the best stuff not the corn fructose, cornstarch junk.
The employees are nice and though slow to get all orders do the job right. You truly do not need to be pumped up to serve ice cream! Nice will do.

5 Stars if it was a little more affordable. Love the ice cream flavors and the gentleman who works there is very nice. This place has been here for years. I have been coming here since I was a little girl and it has always been my favorite!

Haagen Dazs has excellent high quality (and high calorie) ICE CREAM!
Decent service in a smaller sized shop, but at least there are tables inside and out.

Didn’t know they had a franchise. Service was slow but deep peanut butter flavor was delicious. May update this review. Cool spot, just not cold stone. As painful as me to say this, Pinkberry a little down the street might be the better option with the healthier choice as the FF No 1 answer on the big board. Ice cream parlors need their own reality tv show. They kinda stink on average. HDS was an epitome of a service make over.
Grade: C

If you’re in the Cumberland area and are looking for a yummy frozen dessert, your best (only) bets are Pinkberry and good old-​fashioned Haagen-​Dazs. Each sits across the street from the other. One is frozen yogurt and the other is ice cream. Where does Haagen-​Dazs have the advantage? They’re open later (30 minutes) each night: Sunday through Thursdays until 10pm and Fridays and Saturdays until 11pm. Boo, Pinkberry, for their earlier closing times.
Haagen-​Dazs’ ice creams are always so creamy, rich, and decadent. Regular size cups of H-​D ice cream at this location start at $ 4.85 and work their way up. My favorite H-​D flavor is, hands-​down, pralines & cream. Pralines & cream is made up of vanilla ice cream with praline pecans and thick swirls of gooey caramel. It’s a great flavor/​texture combination.
You can also order cakes, Dazzlers (ice cream with fresh fruit), milkshakes, smoothies, sorbets, Sorbet Sippers (sorbet drinks, similar to smoothies), Baristos (H-D’s coffee products), and sundaes too.
An example of excellent service received at this location: On a Wednesday night, less than 10 minutes before closing, a group of about 10 of us pulled up to the shop. The employee had already cleaned everything up, placed chairs upside-​down on top of the tables, put lids on top of the tubs of ice cream, and was ready to close the place down for the night. When he saw us walk in, I’m sure he was less than thrilled. However, he patiently waited for us to try samples and place our orders. Thanks dude.

Yes, I do love ice cream. Haagen-​Dazs does serve good ice cream. Why am I giving it only 3 stars then? I don’t know.
My first reason could be because of the boring flavors. Maybe Morelli’s influenced me a lot with their crazy flavors. I just walked into Haagen-​Dazs, saw the flavors, and get bored.
It could be because I’m sick of ice cream. I eat ice cream almost every day. And all good things get ordinary after a while. Sure Haagen-​Daz makes decent ice cream. But I think it needs to be super special if I want to love it.
Maybe I’m too spoiled by frozen yogurt and gelatos. Besides ice cream, I eat a lot of other desserts like gelatos and froyo. They are just different. Gelatos are heavenly and froyos are light and refreshing. I guess ice cream just falls in the middle.
Also, they don’t have public bathrooms. That is a bit of an inconvenience. So just be mindful of that if you ever decide if you should go pee first before going to Haagen-​Dazs.
One benefit of this place, like what Charisse mentioned, is that they’re open late. So if Pinkberry across the street is closed, this is a decent alternative.

No faults at all. Clean. Employees decent. Not crowded. Order made to look like display picture. I was here during the day so it was just me and the employees there.

I’m sure we know all about Haagen-​Dazs’ wonderfully delicious and highly caloric treats… so I won’t review those…
However I DO want to say that I don’t know about other locations, but this one is AWESOME! When’s the last time you saw an ice cream shop stay open until 11 at NIGHT!!! I can totally get my late-​night cravings satisfied here until then (on Fridays and Saturdays), and from Sun-​Thurs it’s still great because they’re servin’ up the goodness until 10p.m. Stellar.