Gurley T Douglas MD

Absolutely the worse office staff I have every encountered in a «professional» organization. They claim to care so very much on the website. I have been going to this office for over a year and saw Dr. Gurley exactly 1 time for mandatory 5 minute get to know you session (billed to insurance of course). Didn’t really care about that because I alway dealt with one of his assistants Forest who is nice enough. My main problem is they do not allow you to leave a message or ask a question of the doctor or assistant. All calls are sent to the assistant’s assistant Jennifer who rarely if ever returns calls and has a put off attitude if she does. I mean how dare I expect someone to call me back as promised. Only other worthwhile human in the place is Whitney in appointments who is a sweetheart. Today Monday afternoon I was was waiting for some urgent test results that were due previous Friday. Called this morning trying to speak to Forest and was sent to Jennifer VM. Left VM and sent email. No response so I called again at 12pm and basically demanded to speak with Forest and was sent to his VM. 5 min after leaving VM Forest posted the results on line which I just happened to see. Didn’t bother to call back at all even though I had left frantic VM. Jennifer eventually called back and lied and said they «just got the results even though I know they were there 2 days ago. May sound petty but this is your health people. I’m done with these fools. Yea they have a nice office in a trendy hipster building but its not worth being treated like a cash cow. Go somewhere else.

This office staff and policies are everything that that is wrong in medicine today. The office manager Whitney is difficult to deal with. The policies of the office are set up to generate revenue, not to provide excellent care for the patients. Dr. Gurley is a pleasant physician, and his PA’s are attentive and caring. But it makes no sense that I have to come pay for two appointments when one is only to have bloodwork done, and the other is to discuss the bloodwork. The bloodword is paid for seperately by the insurance. Not like I am asking for anything free. When questioned about it, the office manager’s answer was, well that is how it is done. Only at this office. I’d advise going elsewhere.

With relocating back to Atlanta from California, I knew one of my challenges would be finding a PCP. I decided to give Dr. Gurley a chance and it was a great decision. The front desk is professional and friendly. The office is clean, unique and has character… The PA, Chris Mishak is knowledgeable and more importantly, he takes his time to listen and respond. I didn’t feel rushed… It’s a fresh of breath air that I could find a great dr.

The absolute worst medical practice EVER!!! More interested in how to get you to do tests and esthetics than being a medical facility! You will regret ever stepping foot into this place!!! Run and find a Doctor who is there to treat you and not take from you!

Like others who have reviewed Dr Gurley, I didn’t find my annual physical to be as thorough as I’ve had in the past (with other doctors). But that’s ok. The thing that kills me is that they just don’t care that you work 8 to 10 hour days and can’t make a 5pm appointment. Have at least one or two late days for people or a once a month Saturday. At this point, I’m looking for another GP.

When friends and family ask if I’ll ever move away from Atlanta, I always respond the same, saying «I doubt it. I’d never want to leave my doctor. If I did move, I’d fly back for my regular doctor’s appointments.» I feel very fortunate and lucky to have found Dr. Gurley. The décor of the office is calming and modern, the front desk staff is warm and welcoming, and the PAs are both friendly and knowledgeable. Dr. Gurley himself is funny, helpful and honest. I rave about Dr. Gurley and Chris, one of his PAs, to all of my friends and family. Not only that, but Topher and Allen are also amazing and never cease to make me feel comfortable. I’ve recommended Dr. Gurley to countless people and will continue to do so because I truly haven’t received such good care before and feel that I’m the healthiest I’ve ever been because of Dr. Gurley and his staff.

The good… Getting an appointment isn’t hard. Parking is free and its a good neighborhood. The office has a lot of (good) character. The Medical Assistant taking blood is very good and it was a lot less uncomfortable than other places I’ve been.
I came here because numerous friends and colleagues recommended it. Having lived in many places, I’ve had to change primary care doctors several times over the years, so I have something to compare to.
My experience with the front desk is «average». I can never tell if they are friendly-​ish or not. They never made me feel comfortable or at ease but they weren’t rude or anything. I’d call them average in personality. I’ve had much worse experiences and much better. I also did not like that when another patient checked in, I easily overheard the reason for their appointment (the staff said it, not the patient) and I thought that was extremely unprofessional and did not respect their privacy. (And lets just say it wasn’t for the flu).
I will not be returning after seeing how much the introduction visit (they require you meet the doctor Dr D and PA Forest) and talk about your medical history. I’m not sure what the point was, but that visit cost around $ 275 (I have a high deductible plan).
And the annual physical didn’t feel very thorough. My previous doctor took more time examining me and didn’t rely mostly on blood tests like this office. Oh… and the bill… insurance paid them ~$ 850 for the physical and blood work, not including the follow-​up visit. Forgot to mention… I don’t have any major diseases like cancer or anything that might warrant such a high cost. My physical and blood work at my previous doctor was less than half of that.
And that flu shot that you can get for $ 25 – 35 at Kroger or CVS… that’s over $ 60 here. Insurance covers it but that will keep your insurance costs rising.
When I discussed the cost of one treatment for a minor condition I am borderline on treating, I knew the cost for treatment was well over $ 2000 a year on the low end and possibly over $ 5000 a year on the high end. When I raised the concern of costs, he didn’t seem to acknowledge that the cost of healthcare matters to me in my decisions. While life-​saving medical needs may not be price sensitive, I’m not going throw money away on treatments I don’t absolutely need or there are alternatives that are cheaper to try.
In summary, if you want a doctor who will possibly make $ 1000 off of you and your insurance and are okay with an average experience, this might be for you. If not, I’d consider looking elsewhere.

I am a bit surprised at the negative comments. Being a patient for almost two years I have been very satisfied. I am a demanding patient but very respectful and am sure they have figured this out about me. The entire team responds to me almost immediately for anything that I have called or emailed about. Let me say I have very high expectations of a Physicians office as I would change a Doctor or Dentist at the drop od a hat if I had an issue. Let me share that Chris and Forrest are also awesome and is so is the front office staff with accommodating my busy schedule and changing appointments for me at the last minute. I pay my co-​pay and that it I have ever been asked to pay anything else so perhaps you should make sure your insurance is in the network of providers. The reason that I was writing this today was because of the great customer service I have received this past week from Chris I needed something taken care of and in just a few minutes he was all over it.

As a previous reviewer stated the PA Chris and the assistants Topher and Lucky are great. The office staff is horrible. The office manager never responds to email or returns phone calls and the others could care less wether your a patient there or not.

I’ve been to Dr. Gurley’s office twice. I usually see Chris, one of the PAs and he is great. Topher and Lucky and great as well. The front desk staff is another story. One in particular is very rude and condesending. When checking out recently she actually had the nerve to look at me and roll her eyes after I asked her a question. I just wish the front office staff was as friendly and accomodating as the rest of the staff. Despite that poor experience, I would recommend the doctor and PAs.

I have many doctors for many different reasons. I have been going to Dr. g for about 6 months. I have never met a staff, or a doctor that has been so RUDE! I wouldn’t take my worst enemy to these guys. What a joke! I’m not sure where he went to medical school, it’s not worth my time to research it. How this doctor can treat HIV/​AIDS patients is beyond me. Im negitive, and The doctor wouldn’t even shake my hand because he feard catching a cold? Get real man you are a doctor! I have never been to a doctor for one reason, but treated for something totally different. I had my blood pressure checked, and that’s it. No temp, no pulse, no nothing. Worst doctor I have ever been to in the 12 years I have lived here! The worst thing is he questions my medications given to me by a doctor that has more qualifications than he would ever think about having. Bad doctor bad location bad staff!!! STAY AWAY

Dr. Gurley and his Nurses are FANTASTIC.
Office and Accounts management HORRIBLE. They are «bothered» and huffy when you ask anything of them.
Worth the trade off for Dr. Gurley’s Wonderful care, but sometime I wonder if his office staff realizes that the patients are why they have jobs?!? RUDE!

After 21 years I have found the best Dr ever in my life, hope you can imagine how huge that is!!!

Simply an excellent Doctor who also is a very good person.
Caring and empathetic, Dr. Gurley represents what a good Doctor should be.