Great Expressions Dental Centers Dunwoody

Started using Great Expressions in December. The new dentist Dr. Kwon and her staff are fabulous. I recommend anyone looking for a great dental experience to please check out

Dr. Kwon is excellent. When we brought my elderly dad in to get the interim impression for his dentures, she not only discovered an impacted wisdom tooth that was infected, requiring emergency oral surgery, something that had never been pointed out to him before, she was also extremely kind and patient, spending nearly 1 ½ hours with us explaining all of the steps that would be involved in getting a full set of dentures, prices and benefits. That’s a LONG time spent talking, in terms of a doctor or dentist visit!

DO NOT GO TO THIS DENTIST OFFICE!!! The front desk staff is not professional and do not value their customers. The customer service is terrible and their is no follow through with pending issues. Until there is new management in this office they will continue to have bad reviews.
Positive note: They hygienists are knowledgeable and friendly and give valuable advise to patients.

READ THIS BEFORE YOU GO!
I usually don’t write reviews but people must know this place isn’t your typical hometown Dental office. (I should have waited to go back home and see my Dr. Rutland)
So…,
I walked In the waiting room was nice and quiet… this was my first visit here and was initially excited about what this visit would be like from the appearance of the waiting room. There was a comfortable sofa, a flat screen TV which was obviously on loop advertising teeth whitening products… boy was I WRONG! I went back to my first chair where the dental assistant asked me what type of brush I use before even looking at my teeth. I use a hard bristled manual brush which apparently is going to eradicate all my gums according to the hygienist Then I saw the mechanical toothbrush set sitting behind her that she tried to sell me on. I told her I probably have 5 electric brushes at home in a drawer because my parents for some reason tend to give me one for Christmas every year.
Next came the XRays that took over 20 minutes as the technology is very outdated. (This whole time I’m in a room staring at advertisement pictures on the wall, one of a picture of a lady who I was extremely distracted by her uneven painted on eyebrows and makeup, that I couldn’t even tell you what the advertisement is for… They couldn’t position the chair at least in front of the window?). Oh and worst of all her gloves smelled like ****…I wanted to vomit the whole time as I wondered if it was just a rare type of latex or if… well use your imagination.
The dentist came in and asked if I smoke, drink soda, drink tea, or drink coffee… um yeah! Shame on me… who doesn’t do at least one of those! I told her I smoke maybe 2 cigarettes a day… big mistake on my part… This led to a game of 50 questions by the dentist (who spoke as if she was reading a script) consisting of «on a scale of 1 to 10 how much do you want to quit?» And then the same for what scale do I think I can quit? There was another 1 to 10 scale question that I can’t even remember what it was because I cut her off. She then asked if I’ve heard of the medication and patches used to quit, and then told me when I quit don’t go cold turkey… this is when I got really weirded out… I cut her off and said — «I’m on Vyvanse and only smoke when I take Vyvanse as needed. I’m not addicted and don’t think about smoking when I don’t take my meds» I actually asked them «I did come here to get my teeth cleaned, right».
So the next part (an hour into the visit and still no start on the cleaning) they talked about my teeth being stained on the backside… I don’t really care! I’m always getting complements on how white my teeth are! Then came the very minuscule gap in 2 of my teeth. It’s barely noticeable! So at that point I was of course sold on Invisalign! Then a retainer to keep my teeth from shifting. Then I was asked if I grit my teeth at all? Yeah sometimes. Oh Jesus! That led to me needing a teeth guard to wear to protect from the gritting. So there’s 2 or 3 people quoting this now… I never even said I wanted it! Then as the doctor and nurse are right behind me looking at my x Rays one comments «look at how long those roots are» and heard one slightly giggle… I shot up on my chair and asked «what does that mean???”-in a tone I’ve rarely ever heard out of me but it did from frustration. They said it was a good thing but to this day I feel like my apparent tree trunk roots is a rare deformity I have but never knew it.
So at this point I was frustrated and hungry and straight up told them I don’t want any extras! I just want my teeth cleaned… and finally I move to another room (this one had a window, but no privacy between you and the lady beside you having her plaque scraped out of her teeth). This is where she cleaned my teeth and sprayed plaque and water all over my face (it was a very sloppy job, but can’t complain about that part too much… I just wanted it over… until she finished and said I had 1 cavity… My heart stopped. I haven’t had a cavity in 25 years and take really good care of my teeth. The cavity she was referring to was a small pocket in my bottom molar that has been there my whole life. I told her if she checks the other side of my mouth too you’ll see that tooth has the same pocket there (it’s genetic on my family) but harmless! She. Then saw the other pocket and agreed that they weren’t cavities!
And finally it was done… But not before she tried to sell me on some cream to put on my teeth to help the stains from my horrible coffee drinking habits! So this is so long but you should know what you are getting yourself into! This is a chain company who I’m sure are the only dentists I’ve been to who act like they work on Commision.

I am avoiding this place. I went in for a cleaning today and before anyone looked at my teeth I was told I needed more xrays than I had on file. Pretty normal — there are many news articles about excessive dental xrays and why dentists error on the side of more xrays instead of considering the long term implications.
An article on dental x-​rays by a Senior Medical Correspondent Elizabeth Cohen, quotes Stuart White, a professor emeritus at the UCLA School of Dentistry, «the key is that each patient should be assessed by the dentist before getting an X-​ray. I would be wary of situations where the dental assistant makes the X-​rays before the dentist has seen the patient,». In my case I was hit up to take xrays before I even got to the chair.
After I told them I didn’t want x-​rays, they made me sign a big full page statement and date it. After we got that out of the way the Dr. checked my mouth before the cleaning, he found no urgent issues, and informed the hygienist to continue with the cleaning. She started the cleaning and about 30 seconds into the cleaning she said I had gum issues and that she could not continue the cleaning. An estimate for hundreds of dollars in gum work and antibiotics was then brought to me to sign and I was told to return after I made an appointment for the work. I was told my insurance would be billed for the «work» they did today.
If anyone knows of any Atlanta based dentists who are not in love with yearly xrays please let me know.
Please read the following from the likes of the Economist. the LA Times, and the Washington Post and make up your own mind if you feel pressure from places like this to get xrays:

Zero. I want to give zero stars. I went for a routine cleaning, and was informed that I needed a deep cleaning because of gum disease which would cost $ 300. I don’t have an extra $ 300 lying around, so I wanted a second opinion. Requested my x-​rays to be sent to another dentist. They don’t do digital photos so email wouldn’t work. I would have to pick up a copy of them and it cost $ 65. WTH. my insurance that I pay for, paid them $ 70 for the x-​rays less than a month ago, and you want me to pay you another $ 65 for a copy of them. The GA code 31−33−3 states that they can charge «For medical records which are not in paper form, including but not limited to radiology films, the provider shall be entitled to recover the full reasonable cost of such reproduction» It doesn’t cost $ 65 for you to re-​print these. so now I am stuck… either pay $ 65 for copies of something that is already paid for, or pay $ 300 just to have the deep cleaning they suggested. Never going back.

After reading the reviews I was hesitant, yet I decided to call because they are listed as one of the closest providers in my insurance list. When I called and told them that I am a new patient, the lady put me on hold for a really long time — longer then I would’ve wanted to be put on hold. Then she told me that she was going to give me a call back in 5 mins and asked for my phone number. She never called. In addition to the reviews posted here, that’s enough for me to decide that this is not going to be a good dentistry office.

I came here for a routine dental cleaning mostly because this was the closest dentist within my insurance. Despite being the only person in the waiting room (I only saw one other patient there) I waited 30 minutes before being seen by the dental assistant (although to her credit she did apologize for running late). She then pushed flossing like it was crack and tried to make me feel guilty for not being diligent about my flossing habits. All this would have been fine, until I realized they did not in fact have an ultrasonic scaler and she was scaling my teeth by hand (the step prior to the polishing). No wonder I bled so much! The dentist eventually showed up for 5 minutes. All in all I wasn’t impressed and I won’t be back.

I went to Dunwoody Dental Group because I needed to see the periodontist associated with this group and he was at this clinic that week and not at my normal Fayetteville Dental Group– same company though. I am so sorry I went there. I got a medication applied that I was not warned would cost $ 68, and the hygenist applied it twice! Thats an extra $ 136, thank you very much. And to treat a tooth that was extracted 2 weeks later! They also charged me more than the Fayetteville group, an extra $ 25 for the dentist to look in my mouth. Thanks but I just wanted a cleaning! Then the cleaning was $ 17 more than at Fayette. Similarly to the previous review, I sensed a conflict between the hygenist and the dentist. I won’t be back!

So I went here to get a teeth cleaning. The process was pretty much as any other dentist. But when I got to the chair the lady, I’m thinking the dental assistant, makes a suggestion to the dentist about what should be done to my teeth. Then the doctor saids its unnecessary, and they get into an argument right in front of me while I am still sitting on the chair. I mean come on, how unprofessional is that? Anyways, b/​c of this experience I give them 2 stars.