Grand Hyatt Atlanta in Buckhead

I always choose to stay at this hotel when visiting ATL for work, except when there isn’t the option. I have stayed at many of the other hotels in Buckhead and none of them live up to the service at this hotel. I have arrived twice with no luggage and the staff will ensure I have the basic toiletries before going up to my room, which i have never seen at any other hotel in all my travels. They likely consider it a simple thing, but in a difficult situation it means a lot to a weary traveler. Additionally, the shuttle is a convenient feature to get to Lenox mall or local restaurants in a 2-​mile radius if you either don’t have a car or just don’t want to fight Buckhead traffic.
Cassis restaurant has an excellent breakfast, delicious really! The gift shop is also reasonably priced and well stocked with sodas and snack options, and some cute ATL souvenirs.
The only reason for a 4, instead of 5, is it is a slightly older hotel and if you have an inconsiderate neighbor, you will hear them. My unfortunate case this trip, but a rarity.

Hmm. 4 diamond hotel? Not so sure about that but it’s fine. Stayed for a business conference. Food so-​so, drinks so-​so and room a little worn. Maybe it was amazing 15 years ago?

This hotel was a last minute booking on hotel tonight and so glad we did! It’s location is in the heart of Buckhead with walking distance to Lennox square mall and Phillips place. Very convenient to restaurants and other shops.
The hotel itself is very classy. They have a grand front entrance and the staff is very nice. The hotel also have their own restaurant but we did not have time to try it. The aroma from the restaurant smelled so good! You do have to pay for parking in the deck across from the hotel, $ 24. If u forget any toiletries they have it too! I love how detailed oriented they are. Would definitely stay there agin.

In town for an industry conference.
Enjoyed my 4 night stay.
Entire conference event was in the hotel and honestly, it was all impressive.
My rating would be a 4 star if the air conditioner worked. Maintenance changed a really gross filter but it never cooled properly. Supposedly, thermostats are preprogrammed AND only continue to run air based on a movement sensor.
Since my thermostat couldn’t sense me, my room was always hot. Lol… supposedly.
I either wasn’t in my room or i was sleeping so if I were to believe that excuse… I’d understand.
Room was clean and comfy.
Staff was very polite and professional.
Grounds are beautiful.
Honestly, this would be a 5 star if pricing wasn’t just a bit much.
I don’t argue or complain about pricing much but at some point, i will call B.S.
In addition to premium rates (even with group pricing) they charge SERIOUS premiums on everything.
Not really complaining. Just acknowledging why this wasn’t a 5 star review.
Great hotel.
Glad it was a business related experience.

Great Service! rooms are nice & clean

Room was quiet. It is nice and it has a small fridge. Beds were comfortable. Check out easy. Everyone on staff was very accommodating. The only issue was with alarm clock although we just used our alarm on our phone so no big deal.

I had a great 3-​night stay at the Grand Hyatt Buckhead. Beautiful hotel (check out the Zen garden), beautiful fitness facility, outdoor pool, and sauna room. No complaints!

The breakfast that is included in price is delicious and service great. Sterling was a good server and we loved his personality.
The hotel was helpful and easy to find. It was clean and rooms well maintained. One complaint– they threw away our soap and replaced with new which I don’t understand. I wouldn’t think that’s cost effective or earth friendly.

The THIRD letter! They now want to know where I stayed! I guess Peachtree, Georgia in the title does not make it clear. Terrible!

I cannot say enough about this hotel. We have a relaxing and enjoyable time every time we visit. The staff is very hospitable and wants to make your stay the best! The shuttle was awesome, and very easy to access. We didn’t want to leave!

Had buffet breakfast at Cassis, their main restaurant, and it was one of the blandest I’ve had this year. A standard selection eggs, bacon, hash browns, grits, etc… and I wish the chef learned about a little salt &. Pepper. Some details
Bacon — it was a Luke warm strip of brown meat. I luv bacon but this mystery meat was not crispy, standard slice and just had no flavor.
Sausage — okay this has to be better… not. A generic over processed meat which also had no taste. Where did you get this — Walmart? (Sorry Walmart)
Eggs — plain huge tray of soupy scrambled eggs. Would have been nice to put a little parsley or something green on it.
Positives:
— The grits were good!
— The mgrs hovered over the food and made sure presentation was right. (I should have asked them to taste it)
Anyway…sorry for the long rant. I expected better food from a Grand Hyatt. My least favorite hotel breakfast this year
Food not reflective of other hotel services.

Check in was at 3:00. We booked a suite and a room. The suite was ready but the room was not. We waited an hour for them to clean the other room before we all went up.
We entered the suite ‚$ 350/​night, and it was extremely worn. The couch looked like a frat house partied on it. It was gross. They had nothing else better.
We checked out immediately. The hotel needs to update their rooms. Especially at these prices.

LOVE LOVE LOVED our stay at the Grand Hyatt! Came here for a mini getaway with the hubby and it was totally worth it! The rooms and facilities are clean, the service from everyone is great and might I say THE FOOD IS AMAZING! We ended up ordering room service everyday because literally everything tasted so good! And contrary to what people keep saying: WIFI is free! If you want a faster speed connection then you have to pay extra, but basic wifi is complimentary, which was perfectly fine for us to stream Netflix, Hulu, etc in our room. Parking is a tad bit expensive and I do wish there was a catwalk from the parking garage to the hotel and I wish there was an indoor pool. Other than that, I would definitely recommend staying here! The gym is pretty amazing too. The sauna and spa area are beautiful and its in walking distance of everything!

This was the second time we stayed at this hotel. First tome we were staying here for a month and this time for a week. Both had been very enjoyable stay for us. Nice clean and spacious room with good amenities. We loved to have our breakfast, lunch and dinner either at Onyx or Cassis, both were good restaurants. We loved the service of the staffs here. The only thing that I didn’t like was the self parking fee of $ 24 and valet parking fee of $ 34, while renting a car for around $ 40 a day. We did overcome this problem by rented a car from Sixt across the road and get a free parking space at the back of their office. Other than that we love this hotel and we’ll be back to stay here again.

I really enjoyed my stay at this location. The only concern I have is that there is no catwalk to get from hotel to the parking garage. Its across the street and can only be accessed by going outside. This caused me grief every morning when I had to haul my roller bag in high heels down the very steep sidewalk to get to the garage. I almost slipped twice so I sure hope they give more thought to doing something about this matter before someone gets really hurt.

Ordered a cheese plate at the bar and was impressed by the amount of food and the great flavors. Awesome wines and too service.
The hotel itself is quite nice. Kind of suburban-​ish furnishings and lots of beige and yellow, not really my style, but a good nights sleep. Nice public areas, a peaceful garden, good pool and nice workout room.

Fantastic stay. If you have read my reviews, you know I can get super picky with hotels (as I think you should!!). So here we go:
Staff: all very professional and friendly upon check in, room service, valet, everything.
Concierge: actually knows the city as opposed to looking things up on Unilocal right in front of your face!
Room Service: PROMPT and always friendly even at 6:30 am =)
Meeting rooms: clean, awesome fixtures and very presentable
Sleeping rooms: clean, SUPER comfy beds and nice views
Valet: faster than you expect them to be (helps if you call ahead from room)
Overall, bravo to Grand Hyatt Buckhead… I would definitely recommend this a a meeting space to my company again and gladly have visitors to Atlanta stay here.

LOVED my stay!!!
So the Italian was debating between staying here or the Ritz carlton and I’m actually happy he went with this! This wasn’t tooooo far from the Airport but OMG the driving here is scary! LOL The turn lights or the lack thereof are a frakin trip! We got a little turned around trying to find this gigantic hotel LOL. Finally figured it out and pulled into the valet. They’re on it here! Never did we have to wait to get service in and out from the valet. You’re always greeted by any staff you encounter on the property. Just nice non nosey staff!
When we were going to the room, the Italian told me we got a room by the elevator, I was like really! UGH! No couple and I mean NOOOOOOOOOO couple wants a room where a lot of foot traffic is near by! I’m not trying to traumatize families, if you know what I mean LOL. So we get to the room and its a nice corner suite so we were confused by the clerk. Maybe she meant we weren’t going to have some long ass walk to the elevator and how it was close enough. Who knows, but once we walked in our room it was gorgeous. So spacious! Nice living room area and high ceiling windows. There was a door to have privacy from the bedroom. So a door for the living room, door to the bedroom and bathroom door. Great sound proofing as well ;) ;)
Everything was nice and modern and had a cozy feel. The restroom was nice but my only complaint was how close the sink was to the shower. The shower also could have been a little larger as well. No worries, the water pressure was great and didn’t dry my skin out. The temperature control was great, had a thermostat in the living room and one in the bedroom. I slept like a baby!!! Very comfortable bed. We didn’t really lurk around the property. We did room service when we checked in and the wait time was low. Food came quickly, nice and hot! We had ordered a Caesar salad and a flatbread, I forget what kind of flatbread. Also the salad came with a bread basket with butter and I couldn’t stop eating it! Seriously everything was so fresh and seasoned well. I didn’t feel like I was eating hotel food. Very solid!
Overall this was a very satisfying stay and I would easily come back to this property no doubt!

I am a Westin girl, but I now have a change of heart. Hubby and I celebrated our 2 yr anniversary and I surprised him with a stay at the Grand Hyatt. He loved the hotel and especially the convenience to restaurants, stores, Marta, etc… We did not have to drive anywhere the entire weekend. We had a corner room and there were plenty of windows including one in the bathroom next to the toilet. We could see buckhead or atlanta from anywhere in our room.
We received exemplary service from all employees we had contact with during our stay. The breakfast buffet at Cassis was delicious.
We are anticipating our next stay.

Grand Hyatt, Oh how I hate to check out today! Everything, everyone of the employees from Valet to the bellhop where EXCEPTIONAL!
The bed was indeed comfortable. The room service always came on time. Prices here for the food are worth it, once you take your first bite you will understand. Bring your own bottles of liquor or you will be paying a good $ 200 for bottles that cost $ 30 or less at your local package store! Each of our rooms came with Chocolate covered Strawberry’s, Champagne from cassis restaurant on the property! I was the only one who drank my entire bottle, what does that say about me??? :) (over the course of 2days)
We stayed on the 18^th floor the first night. The second night we switched rooms to a more peaceful floor. Above us on the 19^th floor someone had kids, early Saturday morning cartoons were in full effect! I started to feel like I was home with my own kids, didn’t want that so we switched rooms which was NO PROBLEM with front desk!
Very clean rooms top to bottom. There was 3 rooms for my party of 6. We all agree about the Excellent treatment from everyone we encountered! Special shout out to SAM our bellhop! Had a wonderful stay and definitely will be back!

Hôtel confortable avec une décoration impersonnelle comme souvent dans les Hyatt…
Confort relatif par rapport au tarif, mais acceptable…
Le personnel est prévenant et attentif a sa clientèle et les prestations de qualité.