Georgia Urology

I first came here 5 years ago because I wasn’t happy with the urologist I was seeing at that time. I have dealt with several of the doctors on staff here over the past 5 years and have found them to be great. Because they are a large practice they have offices all over town. I wouldn’t go anywhere else.

I am going to give them 2 stars because I really want to give 2.5 and don’t think it’s fair to give them 3.
The good: Front desk people are great. Nurse and X ray tech are great too.
The in between: The doctor I first saw came in chomping gum. He also seemed a little absent minded but overall, he was ok.
The bad: I had a procedure to get rid of a kidney stone scheduled (for today actually). They called me the day before and left me a message saying that they had canceled my procedure (which was supposed to be at Northside) because my insurance was invalid. The problem is, my insurance isn’t invalid. I had to get Cobra and Cigna is so slow updating their stuff so that if you call Cigna, yes, they do say it was invalid because as they put it, my info is only correct in one of their systems and not in the other 2 (why do they have 3 systems anyway!!!). However, I had told the staff previously what the deal was and they had called the Cobra people and everything was squared away and they knew my insurance was valid.
My question is how can an office that is not that big eff this up? I saw computers in there. Shouldn’t there have been a note somewhere on a computer or in my file or something saying «Call the Cobra people for insurance verification». Don’t just cancel a procedure without talking to me first. I mean seriously, wtf is that about? so now because of their asshattery and ineptitude and bad technology, I am going to have to reschedule my procedure which throws a GIANT wrench in my schedule at my new job and causes me a huge inconvenience because they will probably make me go to the hospital AGAIN for another 2.5 hours to do all the pre op admissions crap again which will cause me MORE time away from my new job and I’m just really, really ANGRY. I HAVE INSURANCE! YOUR OFFICE KNEW I HAD INSURANCE! NORTHSIDE KNEW I HAD INSURANCE! WHY DID YOU CANCEL MY PROCEDURE!!! Ugh. They refused to call the Cobra people (because I didn’t get a hold of them until 445 because no one was answering the phone. I was literally hitting every prompt for scheduling, nurses, Rx trying to get in touch with a live person and just got prompted to leave messages) and they said they would call in the morning. I think that sucks. If they were nice people, they would have called Northside and uncanceled my appt and called the insurance people instead of effing me over.
In short, go somewhere else because if there is any kind of weird anomaly, somehow, you will end up getting screwed over by the office staff. Once I am past all this kidney crap, I am done with this group and if I ever need another urologist, it won’t be them.