Gene’s Plumbing & Remodeling Service & Supplies

Long story short, my landlord informed me that he was experiencing a water leak into his apartment below from my toilet and told me that Gene’s Plumbing would be coming by on 2÷3÷15 to repair it – they did not show for the next two days. Nevermind that I’d prepped my bathroom (removal of rug and tray on top of toilet) on the day they were SUPPOSED to show and they DID NOT, show at all that whole week of after ²⁄₃. When they did finally decide to show up, my bathroom was not prepped and they left my toilet area DISGUSTING! When I got home from work, there was this brown/​black gunk left sticking out from under the base of the toilet, they also left what i presume to be the same substance on the wall, the sides of the toilet and a smear from where they repairman obviously kneeled and his shoe scraped the side of the bathtub. I don’t expect them to clean my bathroom, BUT LEAVE MY BATHROOM HOW YOU FOUND IT!!! Now granted, I am a renter in a home on the same STREET as this business and I wonder if they have treated anyone else’s home in this way. They are unprofessional, not timely and have no sense of regard for peoples’ time or home. I absolutely WOULD NOT recommend this business to ANYONE. If you rent or own a home in the historic area of College Park, GA DO NOT USE THEM FOR ANY SERVICE!!!

I called Gene’s Plumbing over a year ago to provide plumbing services. I scheduled appointments several times and no one showed. After finally getting someone out one of the workers talked about how ridiculous it was that I had to wait so long and I told him I didn’t know another plumbing company in the area. The worker tore my tile from the bathroom wall and I was later told that he could have accessed the plumbing through the other side of the wall. The charged per hour to install new valve. I purchased the valve from them for $ 170 + tax and they charged $ 333.99 to install it. Not to mention they came out the day before to unclog a sewer line that costed over $ 300 as well and could have completed the job that same day. The person in the office stated that I’d already waited a year and 1 more day wouldn’t hurt!!(r u serious) Every time I asked for an estimate, they would refer me to the owner Gene who continued to send me estimates on the wrong thing. When I called regarding the wrong estimates the customer service people were rude. After work was completed I had an issue the next day with my water coming on and they said I probably had frozen pipes. They did not complete the job that I contracted them for and the office assistant told me that they weren’t going to because I asked the workers if they did side work. The same worker that asked me why I waited so long went back and told the owner that I tried to get him to do work on the side. I should have chosen a different company when the 1^st worker came out and assessed the situation, promised to come back the next day, and never showed. This company is very unreliable and unprofessional. I would not recommend their services. I wish I’d read the reviews and listened to friends before using their services.

I tried for 2 days prior to restart my pilot light in the water heater so after going in and talking with them, I scheduled an appointment. Two service techs came out and restarted it in less than 15 minutes without using any tools or parts, and charged me $ 110. Having public school education, forgive me if I’m wrong but isn’t that $ 440 /​hour?!?
Although they did get the pilot light re lighted, that was a bit steep. Common sense to most business owners is to treat customers right and they’ll be back. I certainly won’t be nor will I refer them to anyone.
Lastly, just for S&G’s I asked if they’d do an estimate on another plumbing project… it’s been over a month and I’ve heard nothing. That’s all right though, I wouldn’t use them anyway.

I have used Gene’s twice. The first time was for plumbing to clear a drain line. He billed $ 150. Probably a bit on the high side, but it hasn’t backed up again for 4 months. The second time Gene sent an electrician who billed $ 222.50 for inspecting the electrical system just prior to and after Georgia Power trimmed around the power line that solved the problem. The charge was $ 222.50. About 4x a fair price. I had a outlet installed in the crawl space of the same house this week for $ 50. That was on the low side, but just so you know what you’re getting into. Another thing about Gene is that when I spoke with him, rather than take responsibility for the bill that he sent to me, he blamed it on the electrician and suggested I call him to work it out. I called the electrician who failed to return my call. Gene didn’t bother to follow through. So, I give Gene’s a about three stars for plumbing and a negative 5 for electrical work. Gene offered to be my «go to» guy for my rental property and I considered it till I got the bill for the electrician and was glad I held off on any further dealings. When you call Gene’s just ask for a free estimate, otherwise plan to hand over a kidney or liver.