Fusion Sleep

In 2009 I visited Fusion in John’s Creek and after a sleep study was diagnosed with severe sleep apnea and am using CPAP since. I was seen at Fusion for probably a total of 12 – 15 appointments over the past 6 years and the basic experience of diagnosis and treatment was fine. My complaint about Fusion and the reason I left is the excessive pressure to receive treatments and buy supplies (always through them) that often felt unnecessary. Many times I questioned whether extra appointments and new supplies were necessary and the reply over and over was «but your insurance will cover it.» The last straw was being told that I needed to buy a new CPAP through them (at double the online price) or my insurance would not cover it, which turned out to be false. Fusion is one of those medical practices that leaves you feeling medicine is first and foremost a for-​profit business.

My husband saw Dr. Riney on 12÷28÷15. We have been waiting since then for an at home test machine. He should have had it last night. It’s not here yet!
After reading all of the other negative reviews, we will get his records and move on! There are too many good doctors in this city to put up with a group that can’t return phone calls, answer emails, and won’t send a home sleep testing machine.

I had good experiences with Fusion. I met first with Dr. Riney to discuss my (previously diagnosed) sleep apnea, and then had a overnight sleep study to measure my symptoms, since it had been almost 10 years since my last study. Everyone I met with was courteous. My only issue was they didn’t tell me there is only one entrance to the building that is accessible after hours, and it’s on the front of the building (not connected to the parking deck in the rear of the building). The person who helped me select a CPAP machine and understand its controls was very nice and gave me plenty of information. I am very happy with my new CPAP machine, so I haven’t needed any follow-​up with the doctor.

They aren’t interested in helping you as much as they are interested in selling you an expensive sleep study. I walked away from my first (and only visit) with no real solutions to my sleep problems, and they are only interested in having me back if I can spend $ 1000+ on a sleep study… which is beyond my capacity at the moment.

Incredibly thorough follow up!
First I met with Heidi Riney MD to discuss sleep issues. She’s super nice and knows her sleep medicine. I felt like she was talking to me, not my wallet or her computer.
Second, I had a sleep study a few weeks later (in order to give my insurance company time to precertify the study, which usually takes about 2 weeks). No one sleeps well during a sleep study with 100 wires attached and whatnot, but I discovered from talking to Dr. Riney that you still sleep well enough for them to accurately observe the mechanics of your sleep (stages 1 – 4, O2 saturation, heart rate, movements, apnea, position, snoring, etc.). If you have a study, I would suggest the following:
1– dress in layers, and request extra blankets. In the summer, the sun beats on that side of the building, so the room is hot and uncomfortable upon arrival. There is a pedestal fan that helps. It gets chilly by the end of the night which is when you may want those extra blankets.
2– bring a bathrobe & flip flops. The bathrooms are down the hall.
3– If you sleep with earplugs, you can use them. i
4– if you use a white noise machine, I think FusionSleep already has one in the room. But you can bring your own if you like.
5– in the morning, request that the staff use adhesive remover before taking off the tape that holds on your O2 sensors and whatnot. If you use Retin-​A, are older or have fragile skin, that skin will rip without adhesive remover, and you will have scabs on your face for a few days. So ask!
6– if you can’t go home after your study, plan on taking a shower there. The goo they use to attach electrodes to your head will come out with hot water, but you need a shower, not the sink, to get it out.
Third, I had a followup call with one of the clinical assistants after my study. It takes 1 – 2 weeks before they can have this call with you, so be patient. The assistant, Bob, went over every single detail with me and discussed extensively my results and next steps. He also was more than happy to put my results in the mail to me, just because I’m curious and like to read up on that sort of thing. You may need to call them to find out if your study is ready, but give them 1 – 2 weeks first.
Fourth, I will meet with Dr. Riney again in a few moths, after implementing some of the changes discussed, to see where we are.
Finally, I will agree with some of the other Unilocal reviewers. The first few times I called with questions about my pending sleep study, no one ever called me back. FusionSleep should work on that, but it seems an easy fix.

I had high hopes for Fusion Sleep. Having had a bad experience with another sleep specialist, I took my time to research different doctors this time, and truly thought I had found someone who would be sympathetic/​empathetic to my plight. Boy, was I wrong!
The first consultation with Dr. Riney was OK. I tried to stress how dire my situation with lack of sleep was, and it seemed at the time she was listening. However, she proposed no new plan of attack, and instead said I should come in for a visit with their clinical psychologist.
Then things quickly went downhill. I had a session with their clinical psychologist, Dr. Rosenberg, to discuss cognitive behavioral therapy options. He is a sleep researcher, so I was surprised by his lack of knowledge regarding a few recent advances in sleep medicine, e.g. he stated that a new sleep medication was coming out soon (Belsomra), when I know for a fact, and confirmed, is already on the market.
Dr. Riney was supposed to contact me after Dr. Rosenberg’s session to discuss my treatment. I never heard from her.
That same day I left two messages with Dr. Riney’s assistant regarding a fairly urgent medical question. I followed up the next day with the receptionist, who contacted the assistant again. The receptionist had a bit of an attitude, but I have a thick skin, so no biggie.
On the third day of silence, I decided to shoot Dr. Riney an email. She didn’t bother to respond.
It took FOUR DAYS for the assistant to call back. When she did call, her message was so condescending and inappropriate that I decided right then and there that I would NOT be going back to Fusion Sleep. I may have a thick skin, but I refuse to be treated so disdainfully.
The search for a decent sleep specialist in Atlanta continues…

Nobody is counting on these gals to count sheep, grab your insurance card and run. Horrible. I have had nothing but problems using this service provider for my ENT. So far 5 months of not returned calls for weeks, a malfunctioning finger gauge twice on a take home sleep study device. It stopped working 4 times last night and I was nervous to fall asleep in the first place without my CPAP machine. I have a severe case of sleep apnea. My pressure, I know.
I had an appointment today, to take in the results and the stupid paperwork that acts like you know nothing about your sleep deprivation — I get call at 1:52 because I was on 285 stuck, a very condescending front desk girl saying I was about to miss my appointment, I will be charged and I needed to reschedule. After 30 minutes of sleep all of the bad treatment of not returning calls and failed test — and mispronouncing my name like the first name of a basketball player — OH NO SHE DIDN’T. Then I get there and she laughed in my face as another gilr said I could wait all afternoon to see the doctor at the end of her schedule. OMG!!! NO NO NO. Unacceptable abuse. They make way to much money in this car leasing lot for apnea machines that they destroy your insurance with. NO.

They seem to be good at diagnosing and explaining things
Make sure if you’re going to the ATL location your gps is sending you to something near perimeter mall, not Johns Creek
One small addition: I’d offer later testing windows (currently 9pm-​5am) for the night testing.