Fulton-Atlanta Community Action Authority

Since being laid off several years ago I am what the government considers low income and eligible for a yearly energy assistance and this is where I go to recieve that assisance.
Each year the procedure changes and this year it was an appointment only setting, which doesnt necessarily speed up the process or make it any more efficient, than when you just went in, signed in and sat there until someone called your name.
This facilty also houses a Grady clinic, a substance abuse center and a day care.
So when I called in yesterday for my appointment, I was told someone would call me back in a day or two to set the appointment. They called back twenty minutes later and set me an appointment for this morning.
I got there at 9:30ish and was saw around 10:30. I cant complain because I;ve had doctor appointments that I’ve waited an hour for and no one assisted me with the bill afterwards.
The staff can be semi-​unattached, but then when you think about it they are dealing with hundreds of people that are strugglin to pay thier bills, you can get an understandin of why they cant be too attached to all the problems people have today.
So after a case worker came out and got me… we went back to his office, where he made copies of me and the kiddies ID’s, Social Security cards and my checkstubs and had me sign in triplcate several forms that basially say… I am accepting government assistance and that I wont defraud the system by applying more than once for the same account, and that I realize that this assistance is based on my households income and that it will be paid directly to the company responsible for my heating bill.
It was funny that this guy took about an hour with me, and some of the other case workers did 3 – 4 other people while he was still with me.
In the end, I left there with a $ 350 pledge letter to go towards my $ 500 gas bill in little less than 2 hours. No complaints here!