Firestone Complete Auto Care

Great customer service from Gus and Donna – professional and courteous. Needed an oil change and came to this location based off of a recommendation and because it is close to my work. Everything went smoothly and they were done within the estimated time I was given. Can’t really ask for more than that. Will be coming back and would recommended to others.

So I’ve been coming to Atlanta for vacation for the last five years since we’ve been stationed in Ft. Drum, NY. I’ve had decent to very good service in my stops into the Firestone in Chamblee, GA. Today was an exception. I noticed that my tpms tire sensor was displaying that the tire was hemorrhaging air somewhere. I swung into the firestone and explained what the situation was. The mechanics looked at the problem and confirmed it. I then got soaked for an 80+ dollar job on ONE singular tpms sensor. I asked for a military discount. Begrudgingly, I received a paltry 5% discount. I wasn’t happy with the customer service and curt businesslike nature of the manager, especially after she had stated in as many words that i can take it or leave it. With the car already on the lift and the tire off, my time is much more precious than the money, I decided to pay. I arrived at 1030 am and here I sit still at almost 1210 still with no resolution of the replacement one ONE singular tpms sensor on my right front tire. Firestone you have succeeded today in taking my money and more importantly, my time away from my family and loved ones while on vacation

This is one of the worst managed businesses I have ever witnessed. I purchased some tires here and when they shook at 60 mph I came back for a rebalancing. 1 ½ hours later they said that they were perfect. They took it for a test drive and acknowledged a shaking. Charged me $ 10 to check the drive components and told me they were fine, indicating that I should just accept the shaking and go on my way. Unbelievable that i would want to put 60k miles on what i can only conclude to be a defective product. Finally they agreed to swap the tires. Another 3 hrs of fumbling around, without even a mention of my inconvince, I’m out the door. Pitiful.

New management has completely dropped the ball on what was a reliable well-​managed and affordable car service shop. Went in for a transmission and coolant flush with an appointment one Saturday morning. Was supposed to take 90-​minutes but it was closer to 3 hours because they didn’t have the right transmission fluid for my car. See that’s what appointments are for… they tell you what car is coming and then YOU shop management make sure you have the right fluid BEFORE the customer arrives or shortly thereafter.
That’s on top of the scam they tried to pull in trying to jack up the price on their OWN previous estimate of the work when I presented a coupon. How much of a price hike, about the same as the value of the coupon. Coincidence? I think not. Had to haggle to get it back down to the original amount. You would think after 10 yrs of repeat business I wouldn’t have to haggle like I’m in a flea shop.

Went there on a Sunday for a simple oil change with a scheduled appointment. I told them I was going to wait there for my car to be ready. One hour later the front desk clerk tells me they don’t have the oil filter for my car and they have to order it from another shop. 2 hours later, still no oil filter.
I am very unhappy with this very unprofessional behavior. The least they had to do was inform me at the very beginning that the waiting time was going to be longer than normal.
The front desk person was not friendly at all. I wasn’t even offered a discount for the enormous waiting time and had to ask for it. In the end, they got me 20 $ off the bill.
All in all, I do not recommend this place.

This is a rather more-​than-​competent Firestone and the closest to my home. The people who man this store are super nice — I hit the store frequently for alignments and have always been in-​and-​out without any issues. Make sure you make an appointment if your time is precious (sounds pretentious but really, who has time to wait for hours for service?). They can align trucks with larger alloy wheels which is a boon (many of the local shops can’t).
I like bringing a book and avoiding the smut-​talk on the TV (usually a reality show or talk show) — the lobby is comfortable. I wish they hadn’t gotten rid of the cool neon sign (they still have the original bowtie-​on-​a-​pole but the building sign has been replaced) — loved the bright color and it really made the business stand out. You can checkout My Favorite Place next door while you wait.

Let me tell you this! «IF YOU WANT CUSTOMER SERVICE» head to this location on Peachtree Blvd in Chamblee…
I have on several occasions had brought up issues with this location. Ms April only had one thing to say «Don’t worry we’ll take care of it ». Its hard enough dealing with issues but, with Ms April it is a pleasure. Ms April is an access to Firestone.
I have been going to this location for several years and never felt like a preferred customer as I do here.
Thank you, Ms April and your crew at Firestone Chamblee

Before this location came under some new management I loved it. Now I can’t take my car in without getting it back to find SOMEONE has rummaged through my glove box and/​or center console. When I take my car in for a oil change and say, «JUST an oil change please» and I get it back to see my car has been rummaged through that is not ok. I’ve told them numerous times NOT to go through my car, that if they’re looking for something (like a tire key) to either call me or look in the trunk. Once a rep told me the mechanic may have been looking for my owners manual… It’s clear and front center, NO NEED TO RUMMAGE!
This last time was the final straw they have lost me as a customer for good. Just in time for me to get my valued customer credit card in the mail. Most of the staff are really friendly and nice, but to me they can’t be trusted.

Had a flat tire on a Sunday, they took me at 3:30pm and worked me in. Finished in little over an hour because they were busy. Kevin up front was extremely nice and professional the whole time. Great experience.

Really friendly service. I needed new brake pads in a hurry. These guys were able to do the work within a couple hours. They also didn’t give me a hard time about not doing all the work they recommended, which was appreciated. The lobby is huge, and comfy with TVs (watched the US World cup team score that last minute goal) and the guy who helped me even applied a 30 dollar coupon to my bill to save me some dough.

I pulled in for a $ 19.99 oil change on my way home from work and asked them to please not bring in my air filter and shove it in my face for an upsale because I hate that shit. While I was standing around, an employee brought me an office chair (and I didn’t even have to ask!) because their super-​swank armchairs-​with-​swiveling-​tables-​and-​cuprests were all in use. And no wonder, too. I wish my car was as comfortable as their furniture.
I wandered up the hill to Walgreens, and when I came back my car was ready. No upselling, no problems, just a solid experience for about the lowest price I’ve ever seen.

I was on my home from a long day of work and needed to get my car lubed. So I pulled in and was told there was would be a wait. I gave them specific instructions for two items that needed servicing and went across the screet to eat.
They called me and said the car is almost complete so I returned. I had to wait 1.5 hours for them to finish. In all it took them almost 2.5 hours to do a simple loob job. As I was driving away I noticed that neither of the two items I requested had been done.
I will never ever go back to Firestone again for any type of service