FedEx Office Print & Ship Center

This place shouldn’t even be open… seriously. There is a line of people out the front door and ONE very slow moving slow talking employee. This is a joke.

These guys are absolutely worthless. I asked first, if these could convert a Windows Media File to any type of universal file format «we can view but not save out in a new format.» Understand. Can you just email the files from this DVD/​CD and email them to me, «I can save it to a jump drive.» I don’t have a jump drive, «we sell some.» So you CAN email them if you wanted, but you won’t email them, even if I’m willing to pay for the service. Nonsense.

Pretty unhelpful and I wouldn’t come here if I didn’t have FedEx account. I literally just texted a friend the following before my situation became more frustrating:
«these employees are almost comically slow, I’m waiting on a hidden camera crew to pop out any second»
I asked/​paid the store to pack a small electronics item for me. An uninterested employee just stuck the item in a medium box … with no bubble wrap, anything, etc. The second employee tried to remedy the situation by removing my product from its original container to wrap when I asked that it be kept in its packaging too. She wasn’t pleased.
When I asked what was the highest declared value that would not require a signature, neither of two employees could answer me. (I Googled it, bless smart phones.)
This place used to have an awesome employee that I regularly worked with … I work from home and often ship things … but he’s gone and this place is just slow and often unhelpful now.
I wish I had a better FedEx location nearby because there are some awesome ones other places.

The worst printing facility I’ve ever dealt with. They’re always slow. Always a wait. Don’t have enough machines. And the people who work there are slow and sassy. Never going back.

It’s insane how sloooooow everyone is here. No sense of urgency at all. If you need a package shipped, and have an hour to kill, definitely go to Fedex on Ponce. If you’re in a hurry, go somewhere else.

One employee on a Saturday. Took 30 minutes to ship a simple package. What happened to this place?

I use this location to pick up my online orders. Everybody seems kind of cranky and slow here. A lady behind the counter picked up the phone to call me and let me know my order was ready without realizing I was already in the store and when I heard my name I said, «I think you might be calling me» and she said «ARE YOU JEFF» and I shook my head and she turned away.
Then afterwards I said, «hey sorry I interrupted your call» and she refused to look at me or even acknowledge I was speaking to her, and then later in the car I was like, «Oh, we’re just going to act like I’m not speaking at all, huh?» all irritated in a pretend conversation with her. That’ll show you, rude imaginary FedEx Kinko’s lady.

These guys were rather nice when I had to ship a package all the way to the left coast recently. I came in and immediately reached for a box and sealed the contents within. Not knowing that I had grabbed an Express box, the gentleman behind the counter helped me out with the correct box, forms, and was nice about the whole ordeal and my mistake. He kept his cool rather well with a long line of Christmas-​crazed folks needing to ship their GI Joes with the Kung Fu grip to their nephew in Alaska, too.
This place has everything you need, too. It’s like a small office supply store and print center alongside the shipping options. Rather helpful to know that I can buy printer paper and more pens, too.
Great job, FedEx.

I was apparently a lot more patient in 2010.
Or this place has gone really downhill.
They need to sort out a better greet/​help check in system depending on what you need. Some folks are shipping packages and are going to take for-​ev-​er to pack things up, some people need to print 10,000 copies, some people just need to pick up the five sheets of paper THAT ARE SITTING RIGHT THERE.
Yes, that was me today. I emailed in a small print job, arrived about 30 minutes later, and it took nearly 20 minutes for someone to just acknowledge my existence. My actual transaction? Less than 30 seconds and less than $ 2. Isn’t there some way to fast track? Didn’t they notice my not-​very-​nice stares in their general direction? There were three employees working: it shouldn’t have been that hard.
I was also less than impressed by one employee’s way of «helping» a dude print on fancy paper: by yelling instructions on how to use the copier from across the store.

I went to Fedex yesterday with some documents that I needed to get out to the burbs by today. I went to the counter and asked how much it was going to run me to overnight them. The lady I spoke to told me $ 17, which (as I figured) was a lot, but it narrowly beat out the option of driving up to the perimeter. I called the company and needed to get them to and told them to expect them in the mail, then went back to the counter to ship them. About 3 minutes had passed and a man was now at the counter instead. He told me it was going to cost $ 24. I asked him why the price just jumped $ 7 and he told me «I’m sorry sir, that’s how much it will cost. I don’t know what she was looking at.» I reluctantly paid the $ 24 since I already told the company that I would not be meeting them. One of these two people needs to figure out how to correctly read their rates.

Last week I had a not-​very-​good day at FedEx Ponce. Oy.
In fact, it was downright Twilight Zone-​y. I brought in some photography mats to the gal behind the counter, and I explained in a grave tone that I needed them to be packaged carefully as fragile. the gal said, «so… they can’t be bent?» «No, *so not that,» I said.
My reaction to a fragile package would not, in fact, be «can I bend it?» Just for the record.
She waved us over to the computers to make up our own shipping labels without so much as a question if we needed help or assistance. That was super lame. And the computers were the typical slow windows machine.
What’s worse, the place didn’t have fragile stickers, which seemed weird to me. the space itself is dingy and poorly lit — then again, suitable for the twilight zone.
The location on Sidney Marcus is way better, so go there instead. I’m starting to think that some of the Kinko’s employees have been retained — bad idea.

Whether you’re needing to just ship or to get assistance with packaging a box… here’s a place for you. Friendly and quick service and very competitive pricing. They also have a nice selection of office supplies, books and greeting cards (I love all of these).
The only con I have is with the parking situation. There’s a lot in front, but Urban Outfitter’s in in the same shopping center. There are spots on the street (don’t forget your quarters because you will get a ticket if the meter is expired), as well as a small lot behind the strip.
Overall…great go to place for all of your shipping needs in the Highlands.

Pretty good spot. One of the great things about shipping with Fedex as a business owner is that they have locations everywhere. My only qualm about this location is that parking is always a hassle. The people there are usually pretty nice. They don’t lazily mope around behind the counter like many other service oriented shops. I usually know that I am going to get in and out pretty quickly once I’ve found that beloved parking spot :)

It’s remarkable how much this snow storm has shown me of Atlanta. You really take things for granted when there are NOT huge sheets of ice covering the roads and you don’t have to drive in a lower gear to prevent smashing into other vehicles or the sidewalk. I usually use the FedEx Office location near Emory but because Atlanta looks like St. Paul, I had to find a closer location. I had no idea a FedEx Office opened on Ponce till I Googled it and found this one, sandwiched between the Plaza Theatre, Righteous Room and the Majestic. Hooray! It’s a pretty small location with only two computers available — and a few laptop connections — but it suited my purposes just fine. Looking forward to returning and seeing how their other services stack up. Four stars for sheer convenience!

I only want to do this review because of my painful experience yesterday. Typically I am not into reviewing FedEx Locations!
Store was great and spacious and parking was easy. But the customer service was not personal or thoughtful and borderline annoying. I walked out thinking I would only come back if I needed to.

This morning I took a signed Bret Easton Ellis poster I sold on Ebay to FedEx. I’ve heard that posters easily get damaged in the shipping process, so I thought I’d enlist the help of an experienced professional. At first, the woman lay bubble wrap on each side of the poster and slid it into a flat box; however, I read that posters only should be packaged in tubes, so I asked her to alter her strategy. It made me nervous to watch her roll and unroll the poster and accompanying bubble wrap several times to make the tight squeeze into the tube. But it appeared unscathed as she forced my awesome merchandise inside.
As I filled out the shipping label, a man who looked like the manager emerged and said, «Let me tell you a funny story about Ebay…»
He has 11-​year-​old triplets, and one of them recently purchased more than $ 200 worth of goods on Ebay, as she didn’t understand the auction process – and clearly the concept of responsibility. The man said he contacted all the sellers and that they waived his charges.
I just stood there because when an Ebayer’s offspring screwed up one of my recent auctions, I made him pay. Now THAT probably taught the child a lesson…

After battling with Sam Flax going back on their word, I was able to get my self-​printed wedding invitations cut here at FedEx/​Kinkos. It took no time, cuts were clean, staff was friendly and the prices were good.
Kinkos usually disappoints, but this location stands out as a good option. I’ll come back to print out my next round of rock and roll flyers and posters.