Family Practice Center, PC

Really disappointed with my experience here. If you’re a person whose time is valuable, and would like to be treated with respect and consideration. You may need to reconsider coming to this office. While the doctors are good their customer service in their front office is very lacking.
I came to family practice Center to get established with a doctor. My initial appointment with Dr. Wheeler and his team was quite good. He was great; really listened to my concerns and the nurses I encountered were exceptional. They patiently dealt with my needle phobia. I was made to wait a very long time for an ultrasound that I ended up having to reschedule because I could not be away from work any longer. but that was fine because the ultrasound was unexpected
Again, I took time off work to make this appointment. My appointment was at 2:15 and at 2:50 my blood was near boiling. No one came out into the reception area to apologize for the wait or to tell me that they were running behind. Only after I approached the desk and asked about my appt, did anyone even seem to realize. Then they only made me wait about 10 minutes more before I was taken back. This time the nurse definitely left something to be desired. Didn’t look me in the eyes, was very curt and clearly not interested in my well-​being or the anxiety that this appointment was causing. Did I do something wrong?! After my rude nurse, Amanda, The physicians assistant, came in and gave me the most thorough physical I’ve ever received. She was patient, kind, concerned, asked thoughtful questions and really made me feel like she was not going to miss anything.
Then the waiting for my pre-​scheduled ultrasound happened again… Are you kidding me?! I had another appointment that I could not be late for so I got up and went to the checkout. The lady at the front was very busy and on the phone so the girl from another workstation nearby came over, ignored me and checked out the girl who was standing behind me. Probably an innocent mistake, assuming I had already been helped, nonetheless it was the last straw. I left.
I called, as I ran to my car, to pay my bill and the lady who answered the phone was so rude to me. She told me it wasn’t her fault that I was l made to wait because she didn’t check me in. OK… not really the point in my mind but whatever. So she transferred me to the girl who’s fault she felt it was. Wow what customer service! At this point, I could see nobody cared about my time. And I still had not gotten my flipping ultrasound! I was frustrated and said that I would just call back if and when I would like to reschedule my ultrasound to which the girl said, «OK» and hung up the phone.

I was looking for a new general practitioner and reached out to some neighbors and was referred to The Family Practice center. I scheduled a physical. I walked in and was greeted immediately by a very nice nurse who gave me my new paper work to fill out. Although I had filled this paper work out and emailed it prior to coming, I obliged and filled it out again. I had an appointment for 1 pm and arrived 5 min before. After I filled my paper work out, I was quickly called back and taken to a patient room. No waiting! An other nice nurse took my vitals and weight and height. She asked a few question, mainly what I was seeing the Doctor for and left. Shortly after, Dr. Tyler Wheeler joined me in the room. I really enjoyed my visit with Dr. Wheeler. He’s young and obviously has a love for what he does. He asked a ton of questions and was thorough in his exam. I can’t say enough good things about the Family Practice center. I highly recommend It. I know I have found my new family practice.

I have been going to this location for several years and for one reason only. Heather Brock. So when she was no longer practicing at this location I refused to go back. However, I did recently go back and was reassured with an excellent new location and staff. I was referred to Amanda Howard. She was suggested to me by the staff of having the same demeanor and compassion as Heather. I have not been disappointed since visiting her. She is genuinely concerned about my health and takes the time to sit with me and discuss my concerns. I am very pleased with the location and the ease of getting in and out for an appointment. So I highly recommended this office for excellent customer service and medical care.

Sounds weird but visiting Dr. James Wheeler is always pleasant. He is an excellent family doctor; most of his crew are nice and professional though some are not as good as him.
The reason I highly recommend this place, to young professionals especially, is that Dr, Wheeler himself is great role model. Every time I see him, briefly though, I’m amazed at his approach to build rapport with patients and give clear directions to his staff. Excellent organizational and communication skills, besides his expertise in family care. He would be a great businessman (well, he already is).
Other pro and con:
Free wifi in the waiting room; parking is not free.