Express Oil Change

I find it expensive. Guy was great at explaining but I still don’t understand that if it’s a 5.9L vehicle they can’t just do 5L which would be lesser cost. We’ll see how it goes but again, dude was very helpful. It was quick so it went from 3 to 4 stars. Maybe coming back here…

If I could give zero stars I would. I have used this place for years for oil changes and emissions tests. Never the best service, but it is awful now. Went in today and got behind a guy paying for his service. Took them a few minutes to get him finished, never acknowledged me. Not the two manager types or the 4 guys standing around in the car bay area. Patiently waited. These guys didn’t even attempt to make eye contact. keep in mind they are literally less than 5 feet from me. A woman walked in and asked one of the two managers right in front of me about an oil change. One started to talk to her and the other guy Frank went in the office, leaving the door open. I finally said «Hey Buddy?“and he came out and had immediate attitude. No hyperbole, it was a good 5 minutes before I said anything and I was the only one in line. He proceeded to tell me how busy he was. First words out of his mouth should have been «I’m sorry sir, what can I do to help you.» He didn’t get that. I informed him that was unacceptable and he or the 4 guys doing nothing needed to at least acknowledge a customer that he would be a second. He had more attitude. I said something to the effect of AYFS? He told me he wasn’t going to be cussed at. I told him it was terrible service when none of his employees said a word to me and he should understand why I was upset. Then, one of the mechanics said «get my name out yo mouth». Seriously. I then demanded the owners contact info, which Frank refused to do. He continued to argue with me, telling me I had to wait for the contact info. Just unbelievably unprofessional and rude. I called later and Frank asked me if I was going to be nice to him three times before he reluctantly gave me some phony fax #. I have never been so disrespected as a loyal customer. Do these morons not realize that I could go around the corner to Buddy’s by Manuel’s Tavern? I did and wished I had in the first place.
Not to mention, the place is nasty and overpriced. Terrible people, terrible service. Go to Buddy’s for emissions. There is actually an honest individual mechanic across the street, behind the chevron if you need one. Go there if you need to stay in the area.

**updating my previous review**
They failed to replace the screws to the protective panel beneath my car or they stripped the screws out during my oil change. I rarely drive my car, having only put 3,000 miles on it since purchasing it 8 months ago, and upon reversing out of my flat driveway I heard a scraping noise. Discovered the panel hanging. Husband temporarily rigged it for now until I can take it to a real mechanic.
Went on a Thursday morning about 8:30…no wait. Quick & friendly service with no upsales. Only negative is that corner is so busy and the lot is tight, I had to back up to let someone with a larger vehicle out, and I saw it happen to someone else, too.

Fast and friendly! Surprised at some of the negative reviews…
I don’t know why they would not have a filter… odd and as far as forgetting a cap to the dude who wrote how angry he was: I know you were probably upset but if you have never made a mistake at work I’m thinking you’re some sort of being that’s not from this earth. No one is better than the other— try to wait until your emotions pass next time you get mad at someone in customer service. It’s not worth ruining your day and theirs. Mistakes happen.
I go here every time unless I’m seeing my dawgs at Roger Jordan for some other repair.

I’ve been here twice in two days for both of our vehicles. Justin did our oil both times and I need to say he is the nicest guy! I am very happy with the quick and efficient service, so easy to drop in on your way home from work. Couldn’t recommend any place more.

This place really made me angry the other morning. I got there a few minutes before they opened hoping to get a quick oil change & not be too late to work. I asked how long it would take, explained I was in a hurry, 10−15mins– great!
So there I sat. With 5 employees walking around, ignoring me & helping the customers that all arrived after me. After 25mins of me sitting there, I finally got someone’s attention & asked why they hadn’t started yet/​what was going on.
They then informed me that they did not have my oil filter & they were waiting for stores around them to open to see if in stock & send someone to go buy one. I’m not mad they didn’t have one in stock, I’m mad that they knew I was in a hurry & didn’t give me the option to come back after work. Of course they gave that option after I got angry, but they’ve lost my trust. Be upfront with me, don’t just leave me sitting there praying I make it to work on time when you know there isn’t a chance of me getting out of there any time soon.
Needless to say, I went somewhere else after work. Even though this place would’ve been a much more convenient location.

Great service and very fast! I went on a weekday and it took about 15 minutes for an oil change. First timers get a discount, and the staff were all very friendly. Highly recommended!

I’ve come here a few times for oil changes and have always had great service. They’re pretty quick, but the line can get long at times. It might be worth trying to go during off-​hours, but I’ve also had no wait at 11am on a Saturday.
The mechanics are so polite, and very thorough — they check through blinkers, brake lights, etc. after the oil change. Unfortunately one of my lights was out, but they fixed it right then and there.

These guys are always polite. They let me do a drive thru oil change today since I have dogs in my jeep. Emissions are also done here, love it!

I went here recently to get an oil change since I desperately needed one and had the time off work. It was pretty quick. The guys who worked there were pretty nice, and they were even talking in depth about the horrors of the TV show «Hoarders.» (A pretty hilarious conversation to eavesdrop on.)
I’ve tried to go here on the weekend a long time ago, and it was slammed. I went around 11:45 on a weekday and I was in and out in less than 15 minutes.

Been here for an oil change and repair work.
Frank and the mechanics are super nice people who are honest and to the point.
Prices are competitive and very fair.
I have recommended them to my friends and all have positives experiences so no complaints here.

It’s a big place; lots of people work here. While I can only talk about my experience, I can tell you I won’t be back for more. Slow and rude, and one of the techs swore at me. I like to spend money in the neighborhood, but this place won’t get another dollar out of me. If you’ve had a good customer experience, I can only say I envy you.

Repeat customer here!
They are fast (as they can be) and friendly here. I really like the fact they don’t try to upwell me and force me into making other repair purchases. Anytime anything else needed to be done, such as needing new wiper blade, they just suggest it to me and let me know how long I can go without making the purchase. I never feel uncomfortable here about just getting an oil change.
Being a female driver they always go the extra mile in checking my tire pressure and letting me know what I should look out for as far as mechanics go. They invite me to stop in whenever I need to have extra air put in my tires or just to check the fluid levels.
I like that fact that I can sit in my vehicle while getting my oil changed. There is an optional inside waiting area, but with how fast they are I feel like it would just take extra time I don’t need to waste going to the waiting area.
When I first started going here a couple years ago, I was kind of shocked at the pricing. Coming from Florida the pricing at an Express Oil Change was a little cheaper. But, after going to a couple other places it seems that what they charge is standard.
Beware that the getting in and out of the parking lot can be tricky during peak times seeing that it is on the corner of an intersection, but hit it at the right times and no worries.
ALSO! During baseball season, don’t forget to ask about the Braves discount!

Well it seems as if these people have trouble with some of the simplest task, like screwing the bottom cap on so the freshly replenished oil doesn’t leak out all over my driveway. Now, since there is absolutely no oil in my engine, I am stranded at my house on the weekend because apparently they close early on Saturday and are closed on Sundays.
Now get this, I told my neighbor across the street what happened, and he told me that the same exact thing happened to him at the same exact place.
If I knew it would be this much trouble to get my oil changed, I would have gone and bought an oil pan and done it myself. ITS NOT THAT HARD!
And they don’t have an answering machine do don’t bother leaving a nasty message. I already tried

Richard, Frank and Ollie are super guys. No attempts to sell you more than you need. (Visit the day after a Braves’ win for a special runs scored discount.)

Drained my oil and didn’t have a filter. The manager went all the way downtown to get one while I baked in the cab of the truck for what seemed to be an eternity.

Got in, got out relatively quickly. The workers there were helpful and even helped my put on my new license plate. I’d just say that for the price, I could have gone to my dealership. Guess I can’t use the cheapy oil anymore.

I’ve been here twice for emission tests and they are very fast. Not only that but they are quick to get your info and get you out the door. No one likes to sit at an oil change place! It’s pretty cheap too.

OK, so maybe I can’t walk to a cute coffee shop or bar or non-​chain restaurant, but I CAN drop my car off to get an emissions test and an oil change, walk 4 minutes home, and then walk back to get it. Very convenient for me, especially since the place seemed crowded.
The building is a little dilapidated, but don’t let that fool you. The service seems to be quality, efficient, and relatively inexpensive. The staff was super friendly to me. I didn’t really have anything to distrust with an oil change, but everyone seemed trustworthy.
Perhaps I am shedding my fear of non-​dealership car maintenance.

As the other reviewer said, the location is NOT in downtown, it is set between East Atlanta and Kirkwood, right off of 20, Moreland exit.
I’ve been in the area for 2 years and discovered this place last week. Bernard, the mechanic who serviced my vehicle, was honest and had a great sense of humor about him. While the hood was up he explained to me some services that I may want to think about having done the next time I came in. In some of my other oil change experiences I would feel pressure and a sense of urgency from the mechanic to get these things serviced right away, or else terrible things would happen to my engine… I didn’t feel that here.
The next surprise was I received $ 7 off my oil change because the Braves played the night before and won by 7 points. Bernard then explained to me that if the Braves win, the points they win by gets taken off the price of an oil change. So if you are in need of an oil change, wait to the day after the Braves play, and if they win, head down to Express Oil and save a few bucks on your oil change.
Lastly, they do have «ladies day» every Tuesday where ladies get a discount on their oil change. When I asked Bernard if he gets many ladies in on Tuesday, he replies with a smile, ‘not enough’.
From the street Express Oil seems a little sketchy, I had my reservations about going in, but once inside you will find an honest and friendly shop that not only gives you quality and quick service (I was out the door in 15 mins.), but looks to save you a few bucks as well.