Enterprise Rent-A-Car

I was in and out in minutes, highly efficient staff with a great attitude.
Vehicle was nice and clean.
On return, same as pick up– I was out of there in minutes, even thou they were crowded (it was Friday).
Again– great customer service and efficiency at it’s best.

Always great service, very friendly staff. I rent here a lot and I mean a lot. The service is always excellent. I really can’t praise the staff enough!!! Also I don’t live anywhere near this location, there are closer offices, but I love going to this one…

I had a great experience of renting a car with this company. They really take care of their clients. I have non-​US driving license and it was an issue with other companies but they accepted it without any problem. I just provided passport on top. They advised me to take full insurance and it was a wise decision since somebody hit our car on parking lot (some scratches on the bumper). And when I came to drop off the car they just told me that it is fully covered so I should not worry. They didn’t charge me any single cent. Great company! Great service.

I’ve rented from Enterprise several times but will never do it again in Atlanta. The Piedmont Road facility is terrible. The team there is unprofessional and uncooperative. Recently, I rented what I thought was a Toyota Corolla (or something comparable) and was told I had to take a Dodge Charger instead — at an extra cost. When I said I was in town on business and did not want a car like that they actually laughed at me and told me there were no other cars (even though I could see Chryslers, etc. in the lot). When I tried to exchange the car the next day I was told they still didn’t have a replacement — even though I saw the same rentals sitting in the lot from the day before. Again, the men who worked in the office seemed to find my request amusing when they were not busy standing around and complained about other customers. When I returned the car, the man working there (who had assigned me the car and knew I was unhappy with it – and the way it drove) actually had the nerve to ask me to give them a great review. Bottom line — steer clear.

I wish to give them negative stars if I could.
I rented a car between 11÷17−12÷16 after a car accident. Being tired of dealing with insurance co., towing store and repairmen shop, I thought the rental experience should be easy. I told the sales representative I did not want any additional insurance because my insurance would be carried over. She quoted me $ 1.5/day charge and we reached agreement. It was not until one hour later did I notice the car was only filled with half tank of gas instead of a full tank. I thought that was a minor issue and let it go.
When I returned my car, I was shocked to find out a $ 600 bill because the lady put a 19/​day basic charges of the car without mentioning/​quoting me on spot. The way the contract form was written was also suspicious: The itemized costs were not aligned with the box I initialed; the per day amount was circled without any of my signature; and the note box was filled without mentioning the price.
When I tried to call back, I was told the lady signed the contract with me «conveniently» left the company for good.
The day I was involved in the car accident was one of the lowest point of the year while Enterprise just took advantage of a vulnerable customer.

Do NOT rent from this rental car location. I have always been an Enterprise fan in the past, but not after this experience. The check-​in process was fine, the car ran well (minus the horrible smell of smoke from the previous user) and I did not have any issues with the rental week. The problem came when I returned my car and used Enterprise’s drive you home program. As I live close to this location, the store offered to have an Enterprise employee drive me home to avoid me having to call a taxi. Sure, I took them up on it. I arrived home with no issues. However, within 5 minutes of walking in the door, I went to check my phone and realized I had left it in the cupholder of the car. I immediately got on the iPad to do «find my iPhone.» The phone had already been turned off and was not responding to the pings. I knew something was up. I iMessaged my husband from the iPad (no phone — couldn’t call the location) and had him call Enterprise to make sure that when the car was returned, the iPhone could be retrieved. He called the location and the car wasn’t back yet. Fine, there was traffic, it was a Friday afternoon. He called again and again, and still, even 45 minutes later the car was not returned. When my husband got home, we drove over to the location at which point they let us search the car, which had just been returned. There was no phone in the cupholder and the employee that drove me home had mysteriously already clocked out for the day. Management seemed genuinely concerned about my iPhone and gave the indication that there had been problems with this employee in the past. Upon leaving, I called the police to see how I could file a police report. They indicated I needed the employee’s full name and phone number or I couldn’t file it. I returned to the Enterprise location on Saturday, at which point management was completely unresponsive and uncooperative. I left with no information and no indication they were willing to help. I will never rent from this location again, and have informed my company and coworkers to do the same. This business is unwilling to help customers and will let their employees get away with theft.

This was the friendliest and most professional rental car office I’ve ever visited. Great staff!

I picked up a vehicle on Friday around 4:30 and the representative helping me was awesome. She told me that since I was picking the vehicle up after 4, and that I’ll be returning the vehicle after their business hours on Sunday, that I would actually only be charged a 2 day rental.
What a surprise, and that was awesome. But I was still charged for 3 days… which is fine, but I was told otherwise upon picking up the vehicle.
I just called to check on that rate that was given to me at the counter, but the gentleman on the phone said it was wrong and that I did have to pay for the 3 days. I’m fine with paying for a 3 day rental, but would appreciate not setting the expectation of being told I was going to have a 2-​day rental.

Reserved a car a week in advance, only to show up on the day that I was going to pick it up and they had rented it out to someone else. They did not contact me in advance, made no effort to find me another car or substitute, and were extremely unhelpful overall. I would never rent from here again — unprofessional behavior, unhelpful service, and completely unreliable. Stay away.

We had the pleasure of renting a vehicle from Enterprise at
3088 Piedmont Rd N.E., Atlanta, GA 30 305 and received nothing but «exception service» from each employee we met and make your feel welcomed. We highly recommend this location and it’s «friendly employees» if you plan to rent a vehicle in the Buckhead area. It’s closely located to the Fairfield Inn Hotel which makes pick-​up and drop seamless and saves on Airport charges when renting. You will not be disappointed if you choose Enterprise at the location above.

Place never has vehicles, forget to pick you up… rent at your own risk!
Service is friendly but means nothing when they can’t provide a service.

The best Enterprise branch. Slav Valkanov is the man. Hands down. They got me with the car I want at no time.

They made it easy to rent a car while my auto was being repaired. Their service was excellent and I plan to use their services again when needed.

Love these guys! They always get you in and out on time!!! Nice lot of quality cars and FANTASTIC customer service!!! Ask for Rashad Moore or Bobby Bolender! They were awesome!!! ;-)
Susie

This location is great. I found a deal on Priceline, reserved my car and went in to pick it up on the same day I reserved. They gave me an upgrade and a better deal! Paid $ 37 Friday 1pm to Sunday 1:30 (didn’t get the insurance provided by them since I showed them my car insurance policy).

This Enterprise is great. Although Enterprise called to inform me that I would have to pick my car up two hours later than scheduled, it worked out for me. I received an upgrade and I was very happy with the car. Everyone at Enterprise is always so nice. Also, they will pick you up!