Enterprise Rent-A-Car

I thought it was going to be the worst experience ever with a car rental company. I made a reservation long time ago. I called in the morning to schedule the pick up that they’ve been offering customers as part of their customer service. They said that they had no cars (to pick me up or to rent) and that they were not going promise anything at that time. The guy who picked up the phone said that he was going to call me back as soon as he had visibility over the cars that were coming. The place is close to Emory where they were having the commencement ceremony that day.
I called several times and he didn’t answer the phone, however, he called me a few minutes later asking me to pick up the car. He apologized for the inconvenience and gave me a brand new full size sedan (30 miles on it) instead of the compact car that I had reserved as a way to apologize for the inconvenience. I was a couple hours late for my errands but they tried to compensate

Friendly, professional service. My faith in enterprise corporation has been restored.

I was very much impressed with the courtesy and professionalism of the staff at this Enterprise. Very polished. Very organized. And just plain friendly.