Emory University Hospital Midtown

This hospital is the worst to place to bring someone. Today I had to bring my boyfriend in and the visit started off smooth and solid. Then I started to get bother when the nurse said that she was going to bring him back some meds and it took two hour. I have zero tolerance for a place that doesn’t have a sense of urgency.
Second, we been in this emergency room for 3 hours and haven’t seen the doctor and they have the nerve to send someone to talk to my boyfriend, who is under extreme pain and can barely speak… about how much can he pay today. Really??? that’s just insane to me, they take their time to diagnose but they are in a rush to get paid. Its saddens me to know that this place is ran without care, or urgency. I rather go to northside hospital.

If you have an emergency, do NOT go to Emory Midtown! The wait to be seen is well over SIX hours. I’ve brought loved ones there multiple times over the last few years and their service hasn’t improved at all. If you complain, the smile and nod but nothing changes. I will never be back and will never bring anyone I care about. This hospital might be the worst in the city.

This review pertains only to the maternity ward.
I delivered my second child here (full term) and the entire experience was negative. As much as I want to delve into the details of my stay, I will only stick to the facts.
1. Arrived to check in at about 7:30 pm and was asked why I was there and asked for a bunch of credentials. This was odd because I was clearly very pregnant and my OB was just a few floors up. My husband had to hang back and sort everything out since they really just needed to take me back and get me situated.
2. In the delivery waiting room I told the staff I wanted an epidural (I was at 3.5 cm and am supposed to be able to get an epidural at 4). I was asked questions about when I had my last round of blood work. Again, something that should be kept track of and communicated via OB/​hospital since they are at the same location. Since it has been more than a month, they decided to run blood tests and have me wait and gave an estimate of 45−1hr.
3. The labor came on quick since this was my second but no one was in much of a rush or concerned. I started to feel a lot of discomfort and was given some pain medication which did close to nothing. I started having serious contractions and after hours of waiting was finally wheeled back to the delivery area. I was at 4.5. Still no epidural in sight.
4. If you have had a baby «naturally» you know what the pain is like right before the baby comes. A nurse checked me and I was at 5 cm. They said I could not get an epidural because I was screaming and in too much pain to hold still aka: I better prepare for a natural delivery. I was very exhausted after screaming for 3 – 4 hours — I was absolutely not prepared for a natural birth. Nurse asked about my dental history (What is this about?! — Why now?!).
5. Still no doc in sight when I feel that «need to push». The baby is coming. Doc and nurse plus student (which no one okayed with me) rush in to assist with/​watch the labor. Baby is born at about 11:00.
6. We wait in the delivery room for 3 hours before we are taken back to the maternity/​recovery room. The room is not glamorous but okay. The bathroom has not been renovated since the 50s. No sink or mirror in bathroom. The fold out for dad is a joke (it would only maybe comfortably fit my 3 year old).
7. Parade of nurses with instructions starts promptly. No rest for mom or baby.
8. Food is bad, but really no hospital has good food.
9. Baby circumcised hours after birth so baby gets no bath. I specifically asked that he is bathed before we leave and there are a lot of back and forth until the baby finally gets a sponge bath.
10. On the day we are supposed to go home, the OB stops in at 10:00 am and says we will be checking out soon. BUT we come to find out that the pediatrician is missing in action. The whole maternity wing is waiting for hours to check out. After pacing in our room and finally seeing the fill in pediatrician it is 6:00 pm and we still don’t have our walking papers. My husband has to demand that someone check us out and our check out process is rushed at the end but over at last.
Such a disappointing experience. Please tour the hospital even if you have had a baby before. Ask questions online and for recommendations from friends. I did not do this and feel that I really got cheated out of what could have been a much, much easier delivery. I still have terrible dreams about my experience at Emory.

The emergency room is awful, it is disorganized and unfriendly, the last time I was in they got my records mixed up with someone else’s and kept sending me their bill. I went in again today for high blood pressure and heart palpitations and ended up leaving because they were so rude, don’t go there unless you absolutely have to

My wife was scheduled for a c section, but they said they had an IT outage which meant that the surgery would have to be delayed a day. This same outage prevented them from calling my wife, so we drove all the way down there and parked in that silly parking garage before we found out that we had to come back the next day – ridiculous! If your IT system is so unreliable, how about printing out the patients’ contact information as a backup so that you can contact everyone right way the next time your IT system goes down.
But does a university like Emory really have such an unreliable IT system, with no good backup? Perhaps that was just an excuse and the real reason they could not do the surgery that day was that they were understaffed because nurses don’t particularly like working there, as one nurse confided to us later.

Worst hospital ever! Took my dad for an appointment to see an eye doctor scheduled 1 month in advance, then in the last minute called me to let me know that the doctor is booked and to come in another month. realty? Is this how you treat a patient in need of a care?

I went to The Emory Clinic to diagnose a pain in my knee. The experience at the clinic was a positive one, the employees were nice and the doctor was professional, delightful and a little chatty. I got an x-​ray and a diagnosis and left feeling content. Unfortunately, I later found out I was charged an extra $ 50 (!) for an «extended visit» due to my naively engaging the doctor in polite conversation. I was extremely disappointed with the clinic’s decision to wrongfully charge me this outrageous fine for merely being polite. I am never going back there again!

If someone you love has been diagnosed with throat cancer (head & neck cancer) be prepared to be shocked how that condition is treated. Your loved one is in for the fight of his/​her life and it might take his/​her life. My dad had a total laryngectomy first-​this took his ability to speak away and his ability to regulate his thyroid. This was an amazing operation taking lots of skilled surgeons but the end results were difficult to manage. There is a reason the ADA exist, it’s hard to do everyday things and not having a thyroid is most challenging since it is necessary to regulate calcium. There is not a simple calcium test to take only a blood test and if calcium is too high or too low it affects one’s muscles (think heart attack or stroke) so it must be closely monitored. Then my dad did chemo and radiation that caused severe burns (not unlike the walking dead) and that was treatment. We were in and out of the hospital because his calcium levels would swing really high and really low. When getting his throat expanded it tore causing his lung to collapse. They added a stint to close the opening and a chest tube to drain fluids off the chest. Unfortunately, a month after having a chest tube removed, his lungs filled with fluid and so he got another chest tube and had his lung scraped. The results from the scraping was dismal, cancer was growing in the chest cavity. It was upsetting. On my dad’s birthday the Emory palliative doctors and physicians assistant told him several times he was going to die and to prepare himself (there were happy birthday balloons in his room). This seemed not only uncouth but appalling that a doctor would have no bedside manners. My dad did die. And my mom summed it up to a «comedy of errors». It was disappointing. Enjoy what life there is left and wait for advancements in treatment for head and neck cancer before you put your loved one through an antiquated experiment.

This is a terrible excuse for an ER. Arrived with a friend on a Friday at 1pm and still waiting to be seen at 10pm. I totally understand there is a triage system in place but after 9 hours it is ridiculous to still be waiting. Not only is the wait unbelievable, but their system is dysfunctional. Patients arriving 1 – 2 hours after us that were obviously not critical and waited 6 – 7 hours were STILL taken back ahead of us. If a non-​critical patient is able to wait for 6 – 7 hours, they should be able to wait in line behind those that have been waiting longer. GO TO PIEDMONT! All of my doctors and care have been provided by Piedmont and there is no comparison.

I took my husband to Emory Midtown ER on August 7^th arriving at 10:20a.m. After registering it only took 15 mins to call us back to speak with a physician. He ordered an IV, urine specimen and pain meds. Well, none of that happen and thats when everything went to hell and back. They collected our $ 200 Copay with no problem, while my husband violently vomit in the waiting area for 8 hours.
When we finally made it to a room, (another couple hours) had a ct scan, a surgeon was immediately called to perform emergency surgery, which did not take place until 11:30p.m. Dr. Organ was the surgeon, and very good one I might add. Dr. Organ saved my husband’s life.
My husband was in ICU for two days, once transferred to the main floor there was another level of hell he had to endure. There was this one nurse, Meg who had her head in the clouds, and with the attitude I’m not feeling this today. Now getting to the RN Tech’s, one in particular that stand out was Sharon who acted like a corpses, no personality, and only saw her once in a 12 hour shift. The other RN Tech’s were no better, with the exception of Dornell, who went above and beyond the call of duty. For 7 days, I had to clean my husband room, change his bed and get fresh water that had been sitting there all day. When my husband wAs discharged the corpses RN Tech Sharon did not say one word to my husband when she brought him down.
Once we were half way down the street, I noticed the nurse forgot to remove the IV needle from his arm. How
Is does that happen?
Never again will we seek services from this facility.
The RN Tech Dornell and Dr Organ deserves 5 stars.

The admitting procedure at 6:30 at night is appalling. We were being admitted by our physician and NOT through the E R. I can only imagine what a nightmare that would be. After driving 3 hours, my husband had to wait in an so called admitting hall which is supposed to expedite this process!!! Ha! Ha! He remained on this hall for 3 ½ hours while a gum-​smacking R N took his temp, blood pressure, blood (which was lost not once but twice and was crucial to his treatment), and history (which we supplied on a typed sheet when we checked in). Only after this tedious process (please note that this nurse’s only patient was my husband) was he admitted to the 5^th floor. This experience was exasperated also by the nurse’s strongly accented English; most of her questions had to be asked numerous times. The remaining staff in this area was rude and could «care less» concerning the comfort of my husband. Dina was the only true medical professional who was sympathetic and on-​task in the admitting area.
The physicians and PA’s were wonderful. The only reason I gave any stars to the facility is because of the care on the 5^th floor and Endoscopy Center. Dr. Hawk, Dr. Varthi, Dr. Bucklin are exceptions healers; and Ms Bobbie Tookes the unit secretary on GID gives to her patients reassurances and hope during moments of extreme stress. Dr. Michael Frist is an accomplished and talented G I surgeon. Another notable nurse is Jenischa.
Hospital administrators need to walk the halls and see if the support team members are conducting themselves in a professional manner. That night we were admitted our son, owner of 5 restaurants, would have fired several of his employees, acting that unprofessional. If eating establishments do not allow that type of behavior, do you really think HOSPITALS should.

The worst experience of my life. Frightening. Appalling. No compassion. Whatsoever. Seriously thinking of taking legal action

I went to Emory Midtown to deliver my first child, so this review is really specifically for the maternity and mother and baby wards. Before going into labor, I visited the maternity section a few times for classes. I thought the «prepared labor» class was very helpful — you get information about the process of labor, as well as a tour of the facilities and information specific to the hospital.
When I was actually in labor, I had a smooth experience parking and getting checked in. Both the delivery rooms and the recovery rooms are designed to look more like a regular bedroom than a hospital room with wooden fixtures and cabinet-​like things hiding the medical equipment that isn’t being used. They also have fold-​out beds so that significant others can stay in your room with you. The nurses and doctors were all very nice and seemed knowledgeable. It’s a teaching hospital, so there were often multiple doctors visiting or available at one time, which I found reassuring. The nurses and doctors were very supportive of efforts at natural birth, but also very respectful of decisions to medicate. I was able to walk the halls with my husband while I was laboring. I got an epidural after about 12 hours of labor, and the doctor who performed it, while a bit terse, seemed experienced and competent. The anesthesiologists who followed up later were also good.
The mother and baby section of the floor was also nice. Your baby «rooms in» with you, so they have a little bassinet that’s set up next to your bed. As I said above, there’s a pull-​out bed for your significant other to stay on, and visitors are allowed to come at any time day or night (which was really nice when my Mom arrived on a late-​night flight and could come straight to the hospital to meet the baby.) Just like in delivery, I thought the nurses were very good, and accessible (they provide a cell phone number, so you can call them directly with questions or to say you need them, rather than just pressing a button on your bed and waiting). There is a lactation consultant that works on the floor and stops by early on to help you get breastfeeding started well. There is a pretty extensive menu to use for all of your meals — you just call in and order what you’d like and it’s delivered (though there’s often quite a wait on the phone to call in the order). When I checked out, they gave me a duffel bag, and the nurse helped me to pack up everything left-​over from my room that I might want to use at home (medicines/​creams, dressings, etc.).

I could not be more disappointed with the experience at Emory Hospital — Midtown’s Maternity ward. This facility is an embarrassment in & of itself. I would be ashamed to work here. I had no pre-​conceived expectations, only excitement for the arrival of a new baby in the family.
Upon arrival I was greeted (if you could call it a greeting) by an unpleasant, unenthused, monotone woman saying she needed my ID & to stand back for a picture. Okay, no big deal, maybe she was just having a bad day.
While waiting, there was a «security» woman (or whatever she wants to be called), Julia, who was cold, unprofessional, unfriendly & the most unpleasant person I have come across in a very long time. She made it very obvious that she hated her job & wanted to be anywhere but there. Whenever we said or asked her anything, she didn’t say a word. What it came down to: She was discriminating against whites & friendly/​accommodating to blacks. She wasn’t even trying to hide it… She made her distaste evident from the moment white people walked in. Honey, get over yourself & let me make a recommendation: I highly suggest you find someone who’s worth a damn to pretend like there «patrolling» your labor & delivery floor.
Next, I understand how busy they are… But since a doorbell & buzz-​in is required to get into the back to see loved ones, etc. (which I am all for), please, please, PLEASE have front desk people who don’t act like you’re putting them out for doing THEIR JOB (cause that’s what it is, not a chore, but your job)… It’s not difficult. I know it probably does get annoying, but again, it’s your job… You have no personality, you’re inconsiderate & doing a horrible job at representing your company… The least you can do is not make someone ring the bell 5 times & then when you don’t buzz them in after 10 minutes, get upset & have an attitude with them.
Moving on… GET A BETTER SYSTEM. I know they have to go in order of who signs in, whose been waiting longest, etc. But when 2 women who think they’re in labor have been waiting for over an hour to even go back, & one is sitting, doing breathing exercises practically in tears & having horrible pains while the other is saying «I think it’s just Braxton Hicks contractions but better to find out» & is laughing & being silly & saying how hungry she is & wants to go get food… You should probably let the woman whose water broke go back first. Just a thought. But maybe that’s too above these workers to notice.
At the end of the day, if your options come down to this hospital (or should I say CLINIC) & another to deliver your baby (I recommend Piedmont or Northside), you should pick the other every time.

I have never been to Emory for any of my needs other than to take a drug test for a new job. However, I have been to Emory to visit members of my family, as they have had procedures done or were treated at Emory. They were always treated well so no major complaints. If I had to choose between Emory and other medical facilities for most major issues, I’d want to go to Emory.

I’ve been here multiple times and the staff has been more than helpful and friendly. They’ve gone above and beyond expectations and are always willing to help. They warmed up my baby’s milk to feed her to help settle her down. They try to get you in and out as quick as they can.

My mom has been here 3 times and all three times, her stay went well. The nurses are all nice and the ppl at help desks really do the best they can to help. Parking can get pricey so make sure you are prepared for that. The food is really good for a hospital. If you are looking for 4 – 5 star dining, go to Buckhead. The halls where patients stay are very quiet so you can actually rest. The rooms can be small for more than 3 ppl, but each room has 2 chairs or a chair and a couch for guests to sit in. I do not dread coming to the hospital at all.

The ER personnel made me sleep on the floor when i couldn’t stand the pain anymore. I got sicker snd they just looked at me like i didn’t deserve to be treated. Now i cant hear with my right ear. Im 100% sure they discriminated against me. They saw how i was puking and writhing a didn’t help at all. Racism and discrimination.

My son was just born here and he’s awesome. The hospital is kinda awesome. Lunch is «on fleek» but dinner sucks, which is understandable since hardly anyone is here at dinner time. They have a 48-​hour discharge policy for new mothers and the countdown starts when the baby is born. We arrived on a Thursday morning but baby came 17 hours later on Friday at 3am. We can’t leave until Sunday. SUNDAY!!! THATS LIKE 4 DAYS! Emory is starting to feel like a prison. I think the walls are closing in on me. My wife is about to go insane. SOMEBODY GET US THE HELL OUT OF HERE!!! I CAN’T TAKE IT ANYMORE!

OK, so driving here and parking is a huge pain in the arse. Not to mention, I hate hospitals anyway. But this place is state of the art as far as hospitals go. My PCP used to have an office here so I would come on occasion for regular check ups. One time I needed a referral for a specialist, who was in the same building, so that was convenient. If I had to pick a hospital in Atlanta, Emory would be somewhere near the top of the list.