Embassy Suites Atlanta – Perimeter Center

So gross. Don’t let the lobby fool you. The rooms are so outdated and obviously not cleaned well. I first opened the door and the room reeked of cigarette smoke. I immediately called the front desk and asked them to switch my room. I was told they were sold out and couldn’t change my room.
Then, it went from bad to worse. Spider was in the sink. Pubic hair on the bathroom floor and in the tub. The tub didn’t drain so you feel like you’re taking a disgusting bath while you’re trying to shower…
Stay anywhere else. If I hadn’t been exhausted from all day travel, I would have just lost the money and stayed elsewhere. Awful and not clean.

Once again, Embassy Suites under delivers on event fulfillment promises.
WHY do they accept proposals they cannot carry threw on? They did not event have power strips for us that reached more than 1 foot. Huge LOUD AC unit in the room, for an event with a speaker! I had people that couldn’t hear! It was sooo hot in that room. The chief engineer comes to me and says ‘No one told you about this?!’, NOPE!
EVERYthing was late, the beverages in the morning, the simple boxed lunches, the cookies ordered for a specific time.
It was just insanity!
PLEASE DO NOT ACCEPT what you cannot produce.
The rooms also need a face lift and new toilets! They are full of black marks. Just not good all around.

Not sure what else to say here but the service is just wrong on so many levels. Bartender leans on the counter facing the opposite way of his whopping 2 customers. Never offered me a menu.
All I can say is… eat and stay somewhere else!!!

This hotel is pure trash! Check in is at 3:30 and I arrived at 5 and there weren’t any rooms available! I made a reservation 2 weeks in advance. So after waiting for 30 mins i asked how much longer I had and surprise surprise, a room was free. So as I’m making my way to my room a man in the hall ask what room I’m in, when I tell him he tells me the room isn’t ready. I was over it at that point. So he quickly find me another room and get some some keys so I can get settled. As I’m walking to my room I still see trays with pancakes and eggs on them outside the room… It was 5:30 pm! When I finally got to the room it was gross. There were stains on the toilet seat and i told the man and he wiped it off. I ran out to dinner and came back to the room and I’m still passing the same trays of food from breakfast… still sitting there. I was 10:00!!! When I reserved the room it said free Internet access… That’s a lie. It was 10.00 for a one day pass… and to park in the parking deck is an additional 10.00.
The next morning before my way out I decided to try to breakfast… I stood in the line only to get cold bacon, pancakes and potatoes. This place is a complete and utter rip off. There are so many more nice hotels in the area, don’t waste your money here.

This has been the family go to restaurant when we come for our annual Thanksgiving gathering! While we always have a lot to be grateful for Embassy Suites was disappointing!!! They have not maintained the two room suites they boast of and today’s breakfast buffet was a disaster, the staff could not, would not keep items stocked. We’ll have to look for a new place for the families accommodations when visiting the ATL!

This place is ok. The rooms are actually pretty decent. Comfortable beds with lots of room to spread out. I stay for business and the high speed Internet is continually slow to the point I can’t work. The exercise room is substandard. 3 of the 4 rooms I have stayed kept me up with a toilet that ran off and on all night. There are better hotel options in the area. They also charge $ 10 a night for parking.

I’m a little tardy to this review but it had to be written to spare the next Unilocaler from a bad experience, so here it is.
I’ll keep it simple and brief.
I stayed at this hotel from late November to December of 2015 (a duration of one week). During my stay I had a number of incidents occur that will have me recommending to anyone against ever stating at this hotel: 1) someone made a phone call from my room during the evening hours when I was away 2) when I challenged the erroneous phone call charge the gentleman at the front desk said that he could not/​would not waive the charge 3) I contacted management about this issue, left a message, and never heard back 4) I got food poisoning after having some of the continental breakfast the hotel offers (I could tell that the veggies they were serving as toppings to the omelet were not being kept cold because of the taste/​look, but I ate it anyway – my stupid fault and I should have known better). As a result, I ended up being sick with a light fever, the chills, and, yup, diarrhea. 5) After leaving the hotel in a daze and still recovering from my illness I accidently forgot my retainers that were $ 500.00+. When I contacted the lost and found department about the issue the next morning they said that no one had returned them (which one of the housekeepers threw my very valuable retainers away I don’t know, but this was the last straw and so here is the review).
If you are someone considering staying here, I wish you luck and health during your stay.
If you are part of the hotel’s management/​supervisory team then I hope this review negatively reflects on you and your team. Your staff should be well trained, competent, and you should not get people sick! Thank you for a very unpleasant stay and know that I will be recommending people NOT stay at this hotel.

This is NOT the worst hotel I’ve ever booked. That said, it’s pretty closee. The room hasn’t been upgraded in years, so expect a pretty ugly room. (The A/​C didn’t work, the toilet seat was not attached to the toilet, the refrigerator didn’t have a freezer door, the microwave was from 1980, etc.)
Next, and I can’t stress this enough, DON’T EAT HERE! OK, they have free beer every night from 5:30 to 7:30 so that is worth one star for sure. Otherwise, the snacks are from Sam’s Club — last month’s trip. The gym is slightly better than doing push-​ups in your room and running in place, but not much.
Parking is quite inconvenient and shared with the office buildings next door. There is no direct access to the hotel from the garage (and they charge you $ 10 a day forr it). At over $ 200 a night, the only reason to stay here is that you cannot find another room in Atlanta.

I’ve stayed on this location about 20 times in the last year. It seems dusty and not cleaned super well but not dirty per se. Tonight I had to change my room twice. Broken lock on first suite and then broken shower on second. I wasn’t even offered a discount or comp or anything after traipsing up and down 6 floors — twice– at 1:30 am just to get a decent room. Super disappointed and will be only staying at 4 stars from now on.

I have never seen such a place! From check in it’s been chaos: key machine down, lack of workers to respond to the need for people to get in their room, and front desk workers with no answers. The restrooms on the main level are horrible! Smelly, tissue every where, and streams of urine all over! There was no apology offered. None! We’re waiting for the attendant to let us in our room… Sad experience.

Embassy suites not so bad in terms of room, however a big selling feature is your «free» breakfast. Missing many of the necessary things like adequate supply of fruit, peanut butter for the generic carb supply, and packaged yogurt. Everything is bulk loaded into jars and is so bizarre. Who wants candied cherry jelly in their oatmeal? Or chocolate chips? Or peanut butter chips?
Also the parking situation here is irritating. It’s so far away and there are never any spots. So bizarre so I likely won’t come back.
Room was clean and spacious. Decent for a night or two but not really comfortable or easy for longer trips.

This Embassy Suites leaves much to be desired. The hotel is very dated. The automatic doors have been inoperable for the past 3 days. The sign to inform guests to use the manual door is inside the dark tinted glass. I almost walked into the door because you care barely see it unless you are right up on the door.
Breakfast is cooked to order. I generally have an omelet because that’s the only thing advertised at the grill, all of the other items are hidden behind the counter (potatoes, bacon, sausage, not sure what else). I guess since there is a restaurant that serves Starbucks, the hotel couldn’t swing for the flavored creamers.
The rooms are dated (carpet/​couch/​some fixtures) as well. The biggest pet peeve with the rooms is the lack of bedside charging outlets. I’m here for work for an extended period of time and it irks me that I can’t charge my phone near the bed without an extension cord. The bathrooms have lots of counter space.
Shuttle service is… lets just say, I called for the shuttle today, waited for 20 mins, decided to walk since it was taking so long, I figured, «hey, it must be Atlanta traffic». I didn’t call to cancel the shuttle until I was at the corner about to walk up the drive way to the hotel. The front desk staff apologized for the wait… by the time I made it up to the top of the drive way, what do I see? The shuttle. There’s no way the shuttle could’ve been out and made it past me from the time I called. I’m assuming the request was never relayed to the driver. Second time this has happened this week.
I’ll post pictures as well.
Update — the hotel addressed all of my concerns, even following up with me to see if everything was okay. I’ve noticed tangible changes with breakfast. I’ll be here a month. Will update as the trip progresses.
Update — Last night I was told that the shuttle was on the way… NOT. Ended up walking back in the freezing weather again. Then I received an alert at 1:30 AM that my card was charged by the hotel (AMEX has the best notification alerts). I was told the charge was for internet charges. I found it weird that the charge was for $ 19.80 which is well above the daily charge for internet. Secondly, I have an Internet hotspot, so I never use the hotel’s wifi. Now I’m wondering if I need to worry about fraudulent charges to my account as one of the reviewers mentioned in an earlier post. The hotel has not had coffee cup lids for the past two days.

We set off the fire alarm in the whole hotel with a bag of microwave popcorn. We don’t need no water.
The room rates are usually $ 99 — $ 119, and it’s free to park.
But a vodka on the rocks at the bar was $ 8.50 which is bullshit.
It has a pool.

My second time here and the stay was great as usual. It’s a little hidden off the main road but I think that’s a good thing. The hotel is really close to many restaurants and shops. The property is well maintained and the staff is always accommodating. Free wifi in my room and the lobby.

Business travelers stay away. $ 10 per day for internet access. A confusing parking garage without elevators that also charges $ 10 per day. The thermometer was way off making it impossible to get a decent temperature.
There are much better business hotels out there – especially for the price.

This hotel was nice… met my overall needs. Rooms are clean, but it’s an older hotel. They have a large gym, but it is certainly used. Nice conference rooms and breakfast set up. The hotel itself is in a very busy intersection, but nice area with close access to many stores. The parking is in a covered garage behind the hotel, this wasn’t very convenient.

This property has problems and is definitely showing its age. First, the AC. There is none that I can tell in our room. Turned the temp down to 60 degrees and warm air still blew. Hotel said they were working on it. Fix it as it is August in Georgia. Furniture is worn and beat up and double beds in suite rooms? Also, beds are uncomfortable so that is a deal breaker for me. Are you kidding me? Redeeming qualities are the hot breakfast and manager reception in the evening but the overall attitude of the front desk staff is they could give a rat’s ass about customer service. That concept is unheard of here. Too many other local and better options to pick this place and even with the corporate rate it was HIGH. Too high for what you get. Parking is free but also a long hike from the rooms. Overall I was very disappointed.

I love the fact that Embassy Suites have suites. The extra room is a great thing. The knock on Embassy Suites nationally is that they are old and a throwback to the 80s. But with a refreshed look, this hotel did a good job and had the super large rooms I love.
It’s located in the Perimeter area, seemingly in the middle of a high rise office park. They charge $ 10 for parking in what looks to be a free lot. I’d probably recommend not mentioning that you drove to save that fee.
There was a series of family reunions when I stayed. But even with folks everywhere the room was quiet.
The buffet in the morning was not great. The apple juice was clear and the waffles were Leggos. That’s not quite what I’d expect from a business class hotel.
All in all not bad. There are much nicer hotels, but if you are traveling through, for the price and location, you could do much worse.

I enjoyed my stay at this hotel. The free breakfast was wonderful, but make sure you wake up in time because you must be in line by 9AM. I wish that the parking could have had a garage (indoor/​underground) though. Parking my vehicle outside by valet only was very disappointing. Wi-​Fi also was deceiving because I thought the print ad stated «Free Wi-​Fi in the lobby», but that was not the case. I loved to be able to visit the Aquarium/​park by just a nice walk from the hotel.

A year later, here I am again, and I’m realizing this hotel is in dire need of repair.
Granted this isn’t the Ritz, the room was comfortable enough, but the carpet was torn up, there was a hole of some sort in the floor by the entrance door, the curtains would not close all the way, the wallpaper was peeling, the showerhead leaked badly and the back of the bathroom door sported what looked like rust stains on it. The room just needed to be overhauled.
Next, the pool/​hot tub: I turned on the hot tub and to my amazement it seemed like nothing was happening. There was a little bit of motion in the water, but only a couple of the jets were actually working, the rest of the jets were actually sucking instead of blowing out water. The entire pool area was littered with debris from outdoors, mostly leaves, mulch and bark, and said debris was also in the pool and hot tub. I had to ask for towels the first night of our visit, and the second night, I saw the same guy in there collecting towels, but there were still no clean towels to be had — about ½ hour later, he showed up with 5 clean towels. As I got out of the pool to try to get to them, someone else got there before I did and took 3 of them… okay, that left 2 for me and my daughter. What about everyone else trying to enjoy the pool?
The front desk personnel were great, very friendly and informative. The breakfast staff was great! The guy delivering towels to the pool, not so much — I thanked him, twice, and he just scowled at me and walked away. That leaves quite an impression. The guy delivering towels to the pool area could at least acknowledge the fact that he is appreciated by the guests.
Loved the Complimentary drinks and breakfast. Be warned, the kitchen score is «87» a «B» and I don’t want to know what was wrong.
It’s still an inexpensive stay by comparison, and still better than motel 6 by a long shot.