Einstein Bros Bagels

I have been to Einsteins three times hoping it will get better… the service is poor… with the staff chatting away amongst themselves. Some one needs to train them to make a Mocha. Mine tasted like dish water and the egg on my breakfast bagel was completely tasteless. It’s in such a good location but needs to be better managed.

Have been going to this location for about 5 years. It has progressively gotten worse. Last time I was there, I was standing at the order line waiting for someone to take my order for 5 minutes – all while the manager and three other workers chatted at the register. Finally when they decided to acknowledge me, I again waited at the register until I told the MaNAGER to forget giving me my change I had to go to work and if it takes you two minutes to ring in my order and give me change, you can keep it. I will not be returning to this location

This place is ok but the most amazing part is the guy working the register whose mustache, eyebrows, side burns and hair line look like they are drawn on with a sharpie, possibly tattooed on.

The staff here is just down right plain rude and when I say plain I ain’t talkin bagel. The big tall white manager dude was just so mean when it came down making my sandwich. I wouldn’t mind serving him up a knuckle sandwich myself if you know what I mean… I’d really like to cream him and I ain’t talkin cheese. I wouldn’t mind toastin him up real nice.

This location has very slow service. On my most recent visit, I went in and it was decently crowded but nobody was in line. I waited at the counter for I’d say 4 – 5 minutes before one of the workers finally was like have you been helped. Meanwhile, multiple workers were slowly walking around behind the counter and didn’t even acknowledge me there.
I made an order on a plain bagel, and she said they don’t have any plain bagels. Keep in mind, this is at Noon on a Sunday so they shouldn’t be out of bagels. Not only were they out of plain bagels, they were out of almost everything else (whole wheat, cinnamon, everything, onion, etc.) Literally had two types left. It’s pretty absurd how «Einstein Bros BAGELS» was fresh out of bagels at Noon. She also said that they aren’t making any more when I asked if more plain bagels would be coming out soon. Unacceptable.

This place is busy on the weekends. Busy doesn’t have to be bad but when it takes 45 min to get a bagel, it ain’t good. They really need to find a way to pick up the pace.

I enjoy Einstein Bagels as a chain, but I drive out of my way to avoid this location. Parking is an issue here, there are a limited number of parking spaces ~16 that are shared with other businesses. Because this location is at the corner of a one way street and a 4 lane road with a median, you must exit heading east on 14^th St. There are frequently panhandlers in the parking lot.
I almost count on the staff to get my order wrong here — toasted/​not toasted, toppings omitted/​added. Also, they are frequently out of certain bagel flavors particularly the everything bagel. The bagels and sandwiches are sloppily presented and the same knives are used for all of the schmears.

We all know what they serve as they are a chain it comes down to the staff, and at this location it is the staff that get two stars.
1. Customers waiting for them to finish personal conversations about their weekend
2. Sloppy preparation… It takes a special kind to talent to slice the top half of a bagel in half leaving the filing on one side
3. Clean up the restaurant and empty the trash

What can you say, Einsteins is always great. I will give the extra push here and say that the staff was overly friendly which was really nice.
I got an onion breakfast bagel. It was excellent, but my fiancé didn’t really want to kiss me for a while after eating it.

This was not a nice place. The staff was all unorganized. One guy working there was arguing with a customer about what she ordered so we waited about 10 minutes for that. We stayed still waiting and were next in line. Just then a woman walks in behind us in line and is served first. Terrible service. We walked out leaving our drinks on the counter.

Great service by Drew and his team. Came in and very promptly was warmly greeted and served. He shared a promotion (same one I got in the mail) which was a nice add.

Unfortunately, this is probably the best bagel place around, but that’s not saying much. The inside is boring and doesn’t do much to help my hangover. I’m not sure why I have to order at one register and pay at another? Let’s put an end to that shit. The staff is fine. The bagel selection is normal. And the bagels themselves are ok. Nothing special, just ok. I usually just get a bagel to go and re-​toast it at home which helps to make it not as rubbery. The cream cheese is whatever. If I was comparing this bagel place to the shittiest bagel place in the northeast it would be substantially worse. But I’m not. When it comes to bagels in Atlanta, you could do a lot worse.

The inside was clean but they need to do something about the food overflowing from the dumpster outside… yikes. The sandwiches were tasty and the wait was pretty standard for Einstein’s…not quite fast food speed for near the same quality. I only wish their Everything bagels had salt on them!

I will preface this with I’m not a bagel regular kind of person. But I don’t get it. I got a bagel with egg for $ 5. No frills. I don’t get it. I hope that someone can explain it to me.
The parking situation is a cluster here. And don’t go park at Starbucks and walk here. You will be booted.

Fail… got a to-​go order and when I opened up one of 2 bagels the second did not even have my topping I ordered on it. I still gave 2 stars cause the first bagel was great but come on guys…

Love Einstein Bros Bagels for breakfast! There’s no place like it — the variety of choices keep it interesting. But my order will always be the 100% whole wheat honey bagel warmed with honey almond shmear and a white chocolate mocha! This coffee masterpiece is addicting, so be warned. 5 stars!
Also, parking is behind the building or if you happen to drive a smart car (or a bicycle), you might be able to fit in the front corner lot. Don’t park at Starbuck’s for even a few minutes or you will get towed. Bitter competition, I suppose. Einstein Bros all day on that one.

I’m actually quite surprised by the poor reviews for this spot. Sure, the bagels are not perfectly authentic boiled bagels (those only come from BB’s Bagels in Alpharetta), but they’re a level or two above the stuff you’d get at Publix, and they’re made fresh every day in a bunch of flavors. I’ve never eaten in, as the tables are a little squashed, but I frequently stop in when I need to grab breakfast for a meeting or other larger gathering. During the weekdays, they had prepackaged grab & go bakers dozen bagel boxes that come with two tubs of cream cheese, so that all you have to do is grab a box from the counter and head to the register. This gets you in and out quickly with breakfast for a crowd for less than $ 15. The service has always been cheery, and while the parking lot is not huge, it’s certainly much better than other similar spots in the Midtown area.

Felt like I should go ahead and review this place after witnessing the staff here handle a totally crazy unable-​to-​be-​pleased customer this morning who was causing a scene. They calmly kept trying to help her despite her totally insane confrontational attitude… over bagels. I don’t want to think about what this woman is like in other aspects of her life.
Anyway. I come to einsteins a least once a week, and they’ve never messed up an order of mine at this location. The bagels are always fresh tasting, the coffee bar is always maintained and clean. As far as bagel places go, it’s got anything you could ask for. A little tip, if you keep your receipt and do the survey at bagel talk, youll get a free coffee the next time. It’s great! I don’t know how this place is for lunch, it’s always a breakfast/​reprieve from work place for me.
I work right around the corner, so I always walk here. Might rate it 4 stars if i had to drive since the parking lot is small and difficult to turn around in.
The staff has always been friendly and polite, but this morning was a pretty incredible show of customer service.

I used to love this EBB when I was a college student. These were the best bagels that I’ve ever had, since I’d only ever had the stuff from the plastic bags at the grocery store. I’m from Alabama… not New York, so that can be forgiven.
But, having been to others, I started to get sick of the sloppy, slow service, and the never ending mess at the coffee machines.
And then the construction on West Peachtree took out that entrance, leaving only the one on 14^th, making it darn near impossible to get to what few parking spaces there are in the parking lot, and even harder to turn around if those spots were filled.
Too much effort for mediocre product. Maybe if you can walk…
#Yelp365 — ³⁴⁹⁄₃₆₅

I have lived right near 2 Einsten Bros Bagels for 15 years and never went in either. The other day I had a coupon so decided to go.
I ordered the Mexican Sandiwch. The lady said oh, thats with Challah bread is that all right? Never having been there I had no idea what to say so said sure. She asked what side and I chose potato salad.
After paying and sitting down I look at the tray and something seems amiss. Then the guy who fixed it ran over with potato salad. He forgot to put it on the tray.
While finishing up the sandwich Im thinking, hmmm whats Mexican about this? I look back at the menu board Chipotle Mayo, I pull it apart– ah finally found a faint trace of it. I notice the sign said some kind of spicey cheese. Mine had no cheese at all– ah he forgot that too!
You would think a bagel place would use a bagel for the sandwich.
It certainly would have been better than the light tasteless challah bread.
Pros: 2 friendly attentive ladies, one who took order, and another lady who took payment. Also excellent potato salad. (thus 2 stars)
Cons: A totally uninspiring sandwich. Skip anything with challah bread. The nice ladies should have been watching the rookie sandwich maker a lot better as there was noone else in line the whole time.