Delta Community Credit Union

I visited this branch today, and I was not pleased. It would of been okay, if I didn’t have to deal with the service advisor I dealt with.
When I first walked in, I was greeted by the security guard and the receptionist (she was an older lady). Both employees were very pleasant.
But, when I walked to the back office it was like I had a meeting with satan’s spawn. I don’t remember her name, but she mentioned that she only works there in Saturday’s and she works at the branch inside of airport on the week days.
She made me feel so uncomfortable during my visit, and I was on the verge of tears. With that being said, I will never go back to this branch and they need to train their employees to have customer service

I have been a loyal member for over 10 years and haven’t been late or missed a single payment in over ten seven years. I had a six figure job with perfect credit. Then my wife became disabled and I went three months unemployed. I was rehired by a new company. I asked for a signature loan to allow me to relocate for my new job. The credit union at first approved my loan, based on my credit, but when they found out that I hadn’t started my new job yet they disapproved it. They did this despite my new company providing them with my offer letter and all information that the credit union requested. They then changed the criteria and said they needed at least two pay stubs from the new job. In the end, it ended up causing a big inconvenience and significant expense for me. What is the point of having perfect credit, if you can’t use it when you need it. I am now employed again and making decent money. I will not entrust Delta Community Credit Union with money again due to their disloyalty.

From the first day I joined, I felt appreciated for my service and I’m always treated with respect and professional. This is (to me) one of the better banks I’ve ever been apart of.

If you want a nightmare of a banking experience then Delta Community Credit Union is the bank for you.
I should have known banking here was going to be a poor choice when upon telling the woman at the front desk I wanted to open an account. She looked at me like I had 3 heads asked me a series of personal questions in a demeaning manner.
After getting my bank account set up. I tried to set up my online account and after multiple attempts of it not working, and contacting customer service multiple times they found out the associate who set up my account entered my personal information wrong and told me to fix the issues, I had to print out a form, fill out the right information and snail mail it in for it to be fixed.
I’m pretty sure this is 2015. and to have to go through that put me over the edge. If you can’t accommodate your customer for your mistake then you have a lot to work on.
Stay far away from this archaic disaster of a bank.

Terrible Experience!
I’m not a Delta credit union member, but I am a member of CDC credit union, and I attempted to make a cash deposit at the ATM, since they are «partner» banks. The ATM took my money, but failed to complete the transaction, and failed to return my money. When I contacted Delta to report the issue and have it resolved, I was told I would just need to contact my banking institution to have them resolve the issue… Yeah, I said the same thing… WTH?!
Needless to say, I am still chasing down MY money, and delta has provided NO assistance. I will NEVER use this horrible place again!

I needed help with an IRA issue and the folks here were very thorough and friendly. Most appreciated. They have great air conditioning and free coffee and cold water!

This particular location has horrible customer service! I thought my first experience was isolated, but this my 3^rd time here and each time has been equally awful. From the tellers to loan agents, they act as if they are cold with zero desire to help. I belong to a different credit union but have to come here to complete transactions. This is my last visit, if you are a credit union member, find an alternate location who care about the people in the «community».

I really hate this place. It has always been a drag – always – but my most recent experience really lowered the bar. For its location this branch is underserved parking-​wise, capacity-​wise, and staff-​wise. It makes the DMV look like Disneyland on the day when they hand out money in the parking lot and Cinderella gives complimentary hummers behind the Magic Castle.
On this day I pull in and am immediately stymied by a line of cars. I wait a minute not sure who’s doing what. I then realize it’s a mix of people waiting for the drive-​in and those waiting for parking. This location has a tiny lot so this inconvenience isn’t entirely out of the ordinary. Somewhat predictably, even though it’s a peak time, they only have one of the lanes open. I just need to make a quick deposit, so I maneuver around the messy string of cars and pull into the empty lane to use the ATM. The ATM is broken – son of a bitch in a ditch. This requires me to pull out and circle the block back into the now even longer queue of people waiting for a parking spot. Once inside I’m confronted with a line 10 people deep all looking at the empty teller desk where someone isn’t helping them. There never seems to be enough people working here.
The line moves slowly, which gives me ample time to think about all the reasons I should move banks. One of these is the fact that their mobile app is a piece of excrement outpaced by every other major banking app. Another one would be the time that I chose to cancel «Courtesy Pay», which is really the DCCU way of saying «hey, we’re going to aspire to be very nice when we’re shafting you». This totally bogus opt-​out account feature allows the bank to charge exorbitant overdraft fees when your card should really be getting declined instead – all without you even knowing in a timely fashion. So if a check didn’t clear, or you forgot a deposit, or whatever reason, all of a sudden you’re faced with potentially hundreds of dollars of penalties, the so-​called «cascading overdraft fees». I suppose this is another way to keep up now that it’s a post-​Dodd/​Frank marketplace and much harder to defraud people under the guise of legitimacy with cooked mortgages.
So I think it’s totally backwards that such a shady arrangement is the default setting of a new account. It seems to be a trend at a lot of large banks to incorporate such chickenshit profit centers and spin them as if they’re actually helpful to the majority of customers. I’m not terribly surprised DCCU jumped on the douche train – it’s no secret that the top levels of the financial industry are peopled by fucking scumbags – but it was when I attempted to have this feature disabled that I was actually surprised. At least at the time I dealt with it, I was required to come in and sit down in a meeting with a bank higher up, listen to a spiel, and then sign paper documents to deactivate «courtesy pay». Of course to do all that I had to deal with a situation closely resembling the one I just described. Waste.Of.My.Time.
I’m so over this place. I’m jumping ship.

Slow… slow… slow… slow… slow…
Rating is specific to this branch, not DCCU in general.

I have been with Delta Community Credit Union for about two years now. I have never been to the location on Peachtree Place but I made a visit yesterday because it’s close to my workplace. I went in around 12pm yesterday and was greeted by a not so friendly woman. I first asked, where is the restroom and with a brash tone she said ARE YOU A MEMBER?! And I said yes, I am. Definitely a more customer service friendly way she could have asked. As I finished in the bathroom and was headed for the deposit slips an African American security guard sitting in a chair said «What can I help you with?» I said that I was there to withdraw money. What on earth do you think you could help me with if there isn’t an emergency and this is a bank and 90% of the patrons need a teller. Were you suspscious of me because I’m an African American woman? The teller was VERY friendly and helpful. I will never frequent this location again and will drive the extra 15 minutes from my job to access my funds which is utterly sad. Nothing about this location is positive. I would hope someone reads this and has a talk with their staff about professionalism and people skills.

I’ll add the cliché, if only I could give this place zero stars.
I should begin by saying that I do not hold an account with DCCU. However, I am a member of another credit union which has a branch sharing program with DCCU. I was delighted to see they had opened up in Midtown. Prior to this incident, I had used this branch probably 8 or 10 times to transact business.
I do a lot of freelance work, so I often deal with checks from churches for reasonable amounts. This particular day, I went in with a check to deposit. I provided the teller with the check and my identification. The teller excused herself for a moment, taking the check and my driver’s license in the back. No problem, I figure. 5 minutes pass…10 minutes pass, still no teller. Another man comes from the back office, I ask him if he knows what is taking her so long. He says there is some sort of issue. What issue? I ask, I’ve used this branch many times, there’s never been a problem before. He too returns to the back room. He finally comes out again, mind you, I’ve been in the branch 15 minutes now. I demand to know where the check is, and most importantly my driver’s license. He shows me the check and says there is an issue with the ink. It looked fine to me, perhaps the printer that printed the info on the check had a hiccough, as there was a distinct band where the printed text was a wee bit lighter than the rest. Ok…
Why does it take 15 minutes to tell me that? By then, after the presumption that I’m trying to deposit a bad check, I’m livid. I ask if they normally get people depositing checks they know are fraudulent into their personal account. It would make far more sense for me to cash it and run. That’s here nor there. After several more minutes with no resolution, I finally diffuse the situation.
«Here is the check stub,» I say, handing it over to him. With the check stub he can clearly see that it is in fact a good check. I have zero experience in the finance industry. I’ve never worked at a bank, or handled checks. And yet, I was able to provide a solution to this issue faster than the two stooge bank employees (one of them was the assistant branch manager). That’s a serious problem.
In business, the key to success is communication. If they had simply been forthright and brought the issue to my attention, I would gladly have shown them the stub and been on my way. Instead, they leave me waiting for 25 minutes to cash a check, presuming that I am doing something untoward. Or, if there is a problem with the check, tell me so, hand it back to me (with my license), and tell me they can’t cash it. No problem. I would be on my way. After the tense exchange, «Reggie» has the gumption to tell me to «have a nice day.» I had a retort for him, that unfortunately I can’t print in a public forum.
I can’t vouch for any other facet of DCCU’s operation, but the level of gross incomptitude (yeah, I made that word up, as there really isn’t a fitting way to describe the gross stupidity I witnessed) within the staff leaves me little else nice to say about the place.

I love my credit union!!!