Delta Air Lines

Delta DL 419 (Feb 6, 2015) from Milan to JFK delayed due to the fucking frozen door. Waiting over 60mins to pick up all the luggages. Connecting passages are all fucked. I have never seen such a situation over 50 years flight history in my life.

WARNING: DO NOT FLY DELTA! They will treat you poorly, won’t get you to your destination on time, and won’t even make up for their mistakes when given the chance. I flew Delta to my parent’s home for the holidays as a fully paid customer. I was returning to San Francisco for New Years Eve until Delta royally screwed up my plans. I woke up to catch a 6:20am flight to Atlanta for a quick layover. Delta ended up holding my plane for over an hour waiting on 2 additional pilots to join the flight forcing passengers out of their seats. By the time we got to Atlanta, my plane had already taken off. I talked to a Delta representative and they told me the earliest they could get me a confirmed flight was 2 days later! I spent New Year’s Eve in the Atlanta airport waiting on a standby list with no luck (among 40+ other people). Then I talked to another representative who said they could get me to San Jose tomorrow morning. I figured it was close enough, so I took it. Well turns out they booked me to San Jose, Costa Rica not San Jose, California. Wow Delta! I was finally booked home on a flight about 36 hours later than my original paid flight. I wrote Delta and they offered me 9,500 bonus miles. That won’t even get me from San Francisco to Los Angeles! I wasted my time and missed my concert on New Year’s Eve, all because Delta made a logistics mistake and held my original flight to wait for pilots, something I had no control over.

I’ve had great experiences and poor experiences with every airline I have flown. Delta is a great company and has always tried to make right when the situation is unfavorable. Delta is my preferred airline even though we live near a hub for American.

Recently signed up for fee-​based Delta American Express card. Appreciate free one bag per family member at check-​in. But baggage check-​in definitely slows down time. Still have to use kiosks for ticketing, then have to go to desk to weigh and tag bags. How about a one-​stop service Delta?
Last trip, had daughter with disabilities (severe autism) with us. Baggage checker insisted she come to desk with her own bag so she could talk to her, in spite of fact we told her she is non-​verbal and could not answer on her own. This was after we had seated her where she could easily be seen by the desk, at the recommendation of the person overseeing kiosk check-​in. Baggage checker told us if we did not bring her to the counter, they would not give us her bag check-​in for free. So we had to step out of line to go get her. Really?
Due to daughter’s anxiety issues, we always ask at gate check-​in for seats closer to the front to help with boarding and de-​planing, and our request is usually granted kindly and efficiently. Thank you Delta gate attendants. You are the highlight of our experience. But, shouldn’t there be a way to facilitate those requests in private and before the flight? Ditto for the family who had to notify the gate attendant of a nut allergy for their daughter.
Now, the flight crews. We recently flew Minneapolis to Phoenix. Packed flight. Worst crew hands-​down. We were seated directly behind the upgraded seats. As they came through with upgraded snacks, an attendant first offered us upgrade, then looked at our seat numbers and said before we could answer, «Just kidding! You can’t have any. You are in the cheap seats.» Crew was slow, sat in their jump seats and looked at their phones. Only collected trash once, no offer of water or coffee. My husband asked for earbuds. Attendant snapped, «You have earbuds.» When he said they were for our daughter, she visibly sighed before going to get some. Yelled at a dad whose toddler walked across the aisle from mom to him many minutes before the plane even left the gate. «Keep that kid still.» The beverage cart got hung up on a stowed bag with a handle in the aisle and an attendant snapped, «There is stuff in my way. If you want drinks, you will move it.» Yelled an an elderly man who needed help getting his bag in the overhead bin that he was doing it «all wrong.» Crabby, lazy, rude, disrespectful.
A very unpleasant flight.

I really wish I could give them negative stars. So what Delta does is overbook their flights. In my case all flights were way over booked and they gave my seat away an hour before the flight. So I guess my bad for not checking in the night before. Ive just never had an airline give my seat away and I fly a few times a week. So now I have to take the red eye. Worst customer service ever. The front desk staff really did care that they gave away my seat and just said too bad.

First of all, I do not write many one star reviews (of 500+ reviews only 7% are one star). But this situation really annoyed me, I called and emailed Delta, both responses were unsatisfactory so here we go…
We were on the Delta website booking two RT international flights for our summer vacation. We chose the itinerary, the price, entered our contact info, DOB, frequent flyer, credit card, selected seats and just before completing the transaction a pop-​up (aka Bait and Switch) declares that the fare has increased — $ 100+ per ticket «do you want to continue with your booking?» NO WE DID NOT WANT TO CONTINUE. I have booked dozens of flights online with various carriers, domestic and international, this is the first time a fare increased at the final stage of the booking.
I called the 800 number and agent said due to fluctuations prices can change, I completely understand prices fluctuate, you need to grab a good fare when you see it. But once the customer has selected seats, has entered credit card details and is about to press ‘submit’ Delta should honor that price. There were plenty of seats available so unclear what caused this sudden demand at 11pm Pacific Time for flights 6 months out.
I submitted a complaint via Delta’s website, a few days letter I receive a corporate-​speak drawer statement from Nicole at Delta laced with apologies, explanations about fare fluctuations, that they trust I will «understand their position and continue to make Delta my airline of choice» etc, the usual drivel. But in closing Nicole says. «although this happens on rare occasions, if you continue to experience this anomaly on our website, please contact our 24-​hour Online Support Desk».
Delta describes this bait and switch as an «anomaly». An anomaly is something that deviates from what is standard, normal, or expected (synonyms: oddity, peculiarity, abnormality, irregularity, inconsistency). Advising me to call the online support desk is admission that this is a BUG in their system, an «anomaly» if you will. Delta is asking me to trust that I will «understand their position» Trust an airline booking system rigged with bait and switch anomalies?
If I select a dress at Macy’s for $ 100, get to the counter, pull out my credit card and then I am told ‘several other customers want that dress so now it is $ 175″…I don’t think so.
I just booked the flights on American. Delta you are out $ 2600 and you will never be our «airline of choice».

Delta is the worst airline possible. I never fly Delta, but my husband booked a trip for us and figured I would give it another shot. First of all it was cold out, knowing Clt isn’t always equipped for winter weather you would think they would start the deicing process. Instead they wait until we’ve been sitting on the runway for 30 mins to start the process. We had a layover to catch our flight and landed with 10 minutes to boarding. They closed the door early and wouldn’t let us on board. All Delta employees are rude and inconsiderate. I wouldn’t fly again even if it was free.

I was an avid Delta follower. Flew with them every chance I had. I would upgrade to Cofort Plus and since I am AD Military they always let me board early. Well after 1 Jan 2016 they changed policies. No longer offered as comfort select to use Sky Priority lane at check in. No longer allowed to board early with Mil ID. No longer allowed to have a free beverage in Comfort Plus seats. Gate agent in MSP told me it was due to business and 1^st Class flyers bitching about the common folk getting privileges they should have/​paid for. Thanks Delta. Looking for a new airline now.

Let’s face it, the big 3 US carriers are virtually indistinguishable by their consistent ability to deliver an overall poor to middling experience to the traveller in their triopoly of routes. What does distinguish them is the attitude of the flight attendants who I acknowledge have had a tough time over the last 10 –15 years. But if you are a Delta flight attendant (like the one on DEN to SLC today) and you hate your job, go find another job. Don’t take it out on the passengers who, by the way, are paying your wages. Seriously channel all that effort that it takes to get your sour face on and try being pleasant, courteous and respectful to your customers.

Delta is the best! My favorite airline, I have never had a single problem, delay, nothing! 100 A+++++

I have plenty of time to write a review: they canceled my flight and rebooked me on a much longer itinerary 40 hours later (from an original 13 hour travel time to 18, if all goes well). This is how it went down.
I was to fly from Colombia to Seattle today. Twelve hours before departure, I got email and text messages announcing the cancelation. The customer «care» numbers they provided were all US 800 numbers; US 800 numbers cannot be reached from abroad, at least not without incurring the $ 1 a minute charges AT&T would add to my cell bill. My hotel helped find a well hidden local number. When I reached the not-​so-​friendly rep at the other end, he informed that Delta had no obligation to do anything for me because the cancelation was due to weather. Yep, they wouldn’t pay for the extra hotel night, upgrade me, offer a drink on the house, or even miles so I might again fly «world’s most trusted airline.»
I understand that Delta cannot control the weather. Still, they are not a tiny airline: they surely could have substituted bigger planes to pick up the extra passengers on later flights. They could offer essentially costless perks such as upgrades to anyway empty seats, miles, or a drink, to people they strand abroad for almost two days. Or at least they could say «we are sorry.» The word «sorry» never appeared anywhere, because, I suppose, they weren’t.

I normally fly Southwest. This is first time flying with Delta in several years. Unfortunately, I had a very UNPLEASANT EXPERIENCE due to an INCONSIDERATE employee who had NO COURTESY toward passengers.
The overhead compartments were full, so several passengers had to check their carry on luggage. However, several passengers, myself included, had fragile contents within their carry on. The employee would not address any of our concerns about our carry ons. He just RUDELY DEMANDED all of us leave our carry ons outside of the airplane and that that we could pick them up at baggage claim.
1. He would not provide fragile stickers for any of the bags. My girlfriend and I each had a carry on of only gifts and souvenirs, many that were fragile.
2. Some people had connecting flights and needed their bags as a carry on because their was not enough time to go to baggage claim to get the baggage and get to their connecting flight in time. He dismissed their concerns. He rudely told them that their bags will be at the baggage claim in ATL. And walked away from the passenger mid sentence.

Absolutely exceptional. Partly luck and partly customer service, on my recent trip to Washington D.C. This was for a visit my sis for Thanksgiving.
Originally, the back story was that Delta Airlines was a bad airline. They were known to be very expensive and their customer service was shoddy at best. What I experienced with this trip was excellence!
It all started when I had looked up prices on
about a month ago. Roundtrip to D.C. from LEX was $ 290. Not bad! Then came the biggest thing. No, not the trip that anyone else would think would be the most essential thing. I am talking about the SNACKS! SNACKS? Yes!!! All this time I had seen Continental, traveling back and forth to California to KY in all my college years. I had seen the BIG snack boxes to now, after the merge with United, NOTHING! NO SNACKS!!! WHAT?! BUT DELTA, THEY HAD SNACKS!
When the stewardess came to me to give me my drink, it was as if I had seen WATER after many days in a hot desert!!! Biscoff, peanuts, and pretzels! WOW! DELTA STILL HAS SNACKS! On both my legs, to Detroit, I received the choice of peanuts and Biscoff. I ASKED FOR BOTH! On my one leg back from D.C. to LEX (not to mention convenient), I received pretzels! Supply and demand people. The more people who refuse, more of the chance these will go away. I urge ANYONE FLYING on DELTA to get some snacks, even if you do not want it! Use or lose that service!
Other things:
I checked in late on my trip to D.C. and Washington; however, the randomizer put me in WINDOW wing seats!!! I love WINDOW wing seats! Additionally, on my way back, the stewardess gave me an extra can of cranberry juice. It put the nail in the coffin, for the better, when the flight to D.C. from Detroit, was running 30 minutes off schedule and the pilot flew the hell out of that thing and got me to D.C. 20 minutes early!

I would not even rate it a 1. They have seats available yet they forced me and will not change 39A on a 2+ hour flight. I am 6’4″ and with no recline this is unacceptable.
Oh wait if I was to pay them more (already paid 350 for just this leg) they have a seat.
One of the many reasons Delta airlines should never have been allowed to merge.
Plus this hate agent is rude and of course does not want to discuss it. Even the Delta air lines Red Coats say their hands are tied.
Southwest Airlines it calling!

I used to fly with Delta all the time. I had Gold and Platnium status for a few years. Whenever I had status I got treated well (better seats, free bags, etc) but when my work required me to fly less I realized how BAD they treat the ‘average’ travelers. I am no longer fond of them. Delta seems to lack proper training and communication when it comes to the customer service agents and gate attendants.
I fly Southwest whenever I can. They dont charge you for things that SHOULD come with purchasing a ticket (free bags, no change fees, etc).

I’ve only flown with this airline a handful of times and it has been for business purposes, I’m not fond of them and I usually fly United Airlines since I fly free with them. Delta seems to lack proper training and communication when it comes to the customer service agents and gate attendants. They are not making announcements about boarding, flight delays and aircraft issues/​changes in a timely manner. To have people waiting to board and the departure time has passed and once people get frustrated and ask questions then you finally say things have been changed is unacceptable. Some people have connecting flights, meetings or whatever the case may be so always letting us customers know what’s going on is much appreciated. Customer service is up and down here, I’ve seen gate attendants get really nasty attitudes with customers over minor issues.
The planes themselves seem to be a little date in my honest opinion, I don’t know about you but when I’m flying I want to feel comfortable and be on a place that looks and flies great not a place that seems like it’s going to fall apart at any minute. Torn seats, metal on the seat belts corroding and the the planes don’t seem to be up to date. I think most aircrafts should have comfortable leather seating, televisions on every headrest, proper working TVs, proper working air and so on. The seats seem so small and compact and you hardly have any leg room. From experience it seems they should have more overhead cabin space because I’ve always had to check my bags at the last minute because lack of space or overbooking. I prefer not to fly Delta and only will do so if I do not have a choice. I will take United over Delta any day.

Delta Delta Delta.
Sometimes they’re OK and sometimes they’re just silly.
International Flights — OK. We flew on Delta from London to NYC and had an overall really nice flight. Comfortable seats with nice leg room, plenty of movie options (new releases and some classics), super nice flight attendants, and a lot of food options for a 6-​hour flight. And that food was actually surprisingly pretty good: thai chicken salad, fruit cup, chips, dinner roll. And then later they brought out little ice cream cups for everyone. You know those ones with the little wooden spoons? Who doesn’t love those?
Domestic Flights — a little bit silly. It seems as though Delta cares less about these flights than their international ones. Tight cramped seats, usually ripped up. Delays without announcements — which seems to happen every time I fly Delta. And tasteless peanuts in flight. I’m not saying they are awful, they’re not. But the airline is certainly not my favorite when it comes to flying in the US.

I’m sitting here on Flight 2327 grounded due to rain and the plane AC is dripping all over me. The flight attendant says: ‘Let me get you some paper towels. That’s normal!’
Is that normal? Really? After years of flying, it’s never happened to me that I get drenched and stained by sitting on the plane. Is this really normal? Is this plane safe?

Delta planes are a joke. I was moved from my seat in first class to w middle seat in coach because these assholes can’t do routine maintenance on their aircraft. The jump seats were broken (how?) and by FAA regulation, the flight attendants need to sit in 1B and 1C. Another passenger and I were made to move after we were already buckled in with drinks in hand!
What did they off me as compensation? A choice between a lousy $ 100 voucher or 5000 non-​MQMs. REALLY?! I called the platinum desk and all they could do for me was offer an additional 5000 miles.
Fuck Delta. Fuck Delta in its ass.

Delta Airlines is a TOP 10 in my book if given the choice to fly. I try to book Delta as they really do have the best ON TIME record! Their plane also seems to be newer even their smaller aircraft. It’s like night and day whenever I fly Delta. They really make a great effort to make sure customer service is on point. I can’t speak for everyone, but I have flown Delta many times now, and each time, they have been very CONSISTENT! Of the times they were late, it was due to inclement weather! I love you Delta Airlines! The flight attendant on my way from Atlanta to Newark even chatted a bit with me. In fact, I was the lucky one that sat next to a Delta employee who asked me how their service was. «Keep on Climbing» Delta Airlines! You rock!
Until then, Cheers! ~ :p

Nach insgesamt vier Flügen konnte mich auch diese Airline nicht überzeugen !!
Positiv: Das Personal ist sehr freundlich und bemüht.
Alles andere empfand ich als negativ. Geringe Sitzabstände, was für große Leute wie mich (187 cm) eine Tortur ist. Auf nur einem der Flüge war es möglich 2 Personen zusammenzusetzen. Bei dem einzig möglichen mal erhielten wir die letzte Sitzbank ohne Fenster.
Verpflegung könnte man sich sparen, da fast ungenießbar. Getränke waren ganz in Ordnung.
Inneneinrichtung der Flugzeuge absolut überholungsbedürftig.
Was mir unverständlich ist: Auf den inneramerikanischen Flügen wird von vielen Passagieren das gesamte Gepäck als Bordgepäck mitgenommen, so dass die Gepäckablagen mehr als überfüllt sind.
Gottseidank gab es keine Notsituationen, da man dann als Passagier keine Chancen hätte bei etwa herabstürzenden schweren Metallkoffern.
Und ich war bisher der Meinung Iberia ist die schlechteste Gesellschaft ! Denkste, Delta ist fast gleichwertig !!!

Mir ist auch aufgefallen, daß die Crew überdurchschnittlich alt war. Das hatte aber sicherlich keinen Einfluß auf Service oder Geschwindigkeit
Also die Qualität des Flugzeugs besonders die Ausstattung hat mich auch nicht gerade begeistert. Immerhin gab es recht viele Filme und Musik zur Auswahl. Leider war die Klangqualität (für ein Flugzeug) alles andere als berauschend. Aber richtig nervig fand ich es auf die Sitzplatzvergabe keinen Einfluß zu haben und damit keinen Fensterplatz zu bekommen (obwohl in einem Fall der Platz neben mir am Fenster erst im Nachrückverfahren gefüllt wurde ironischerweise wollte mein neuer Sitznachbar unbedingt am Fenster sitzen zum schlafen natürlich bei geschlossenen Jalousien (letztendlich konnten wir uns immerhin einigen die vordere doch noch offen zu lassen)). Und beim Transatlantikflug habe ich es sogar geschafft die Sitzplätze zwischen den Klos zu bekommen. Damit hat man dann überhaupt keine Möglichkeit mehr einen Blick auf die Außenwelt zu erhaschen.
Ich hatte das Gefühl, daß die Leute am Flughafen in Atlanta etwas verplant waren

Ich bin ja nicht abergläubig, sonst hätte mich die Verzögerung beim Start in Frankfurt schon stutzig machen können. Volle 2 ½ h saßen wir quasi angeschnallt und zum Abflug nach Atlanta bereit in der Maschine von Delta. Nur: es fehlte ein wichtiges Teil zum Abheben, das zu unserer Erleichterung von der Lufthansa geborgt werden konnte, dass es dann alsbald in die Maschine eingebaut werden könne, wenn es nur endlich ankäme. Ansonsten hätten wir nämlich wieder raus aus der Maschine, entpacken, neu einchecken usw müssen. War schon unbequem, so lang zu sitzen — und das zu der langen Flugzeit. Zum Dank durften wir die wertvollen Kopfhörer behalten, mit Bügeln für über die Ohren. Als Goodie fand ich das ein wenig dürftig. Und mein Vertrauen in die Airline hat das Ganze Prozedere auch nicht gerade gesteigert. Das Ganze hat sich dann in Atlanta fortgesetzt, dort wusste man nicht so recht, wie es weiter geht, ziemliches Chaos mit den Anschlussflügen. Fast noch den nächsten Flug verpasst, da es in Atlanta mit so einer Art Skyline oder besser U-​Bahn von einem Gate zum anderen Gate geht und das wie ich finde nicht so einfach zu verstehen ist, wo was wie weit weg ist.
Merke: Im Zweifelsfall ist alles BIG in Amerika — zu Fuß geht da gar nichts.
Nachdem der Hurrikane Rita das voraussichtliche Zielgebiet Austin, TX. verfehlt hatte, wie ich von meinem Hotelbett aus stündlich feststellen konnte, sind wir dann nach unserer Rundreise durch Texas vom etwas geschädigten Houston aus mit Delta über Atlanta wieder nach Frankfurt zurückgeflogen. Also mich haben weder der Service mit seiner professionellen Höflichkeit noch die schon etwas in die Jahre gekommenen Flugzeuge vom Hocker gerissen.
Highlight während meines Aufenthalts in Texas war noch die Live-​Berichterstattung der Jet Blue Notlandung, bei denen das eingeklemmte Bugrad quer stand und sich bei der Landung dann medienwirksam entflammte. Das hat mir wieder Kraft gegeben für den Rückflug. Einem selber passiert sowas ja nicht.