Crowne Plaza Atlanta-Airport

Been here since Sunday night. Besides the guy who checked us in, which couldn’t understand most of what he was saying. He needs to learn to say sorry and show some empathy.
The rest of the staff were great. The Resturant their is one of the best hotel Restaurants I’ve been to. Room very clean.
Defiantly would stay here again.

Do not stay here unless you like rude service, deleted bookings and disinterested staff — my team members came to stay here past wednesday night/​thursday morning and were greeted with the news that their rooms had been sold that night and they would not be available until 2 pm — and this was at 3 am !! Despite the fact that this was a hotel mistake, the manager on duty made no effort to assist here. My company have a contact here, but we will now take pur business elsewhere.

While the rooms are pretty standard for a domestic US Crowne Plaza, I cannot speak highly enough about the lounge and the fantastic service. Never in any other hotel has a Lounge Attendant remembered my name from previous visits, proactively served me hand over foot, and welcomed me with true southern hospitality. Havolyn knows her job and exceeds expectations. A visit to the lounge for happy hour is well worth your time!

I wasn’t planning on staying here, but a mechanical failure on my onwards flight stranded me in Atlanta, and Delta chose to put me up here.
I’d call this an average Crowne Plaza, but the neighborhood around it is quite dodgy. If you arrive or depart late at night or early in the morning, do not be surprised if at least one (or more likely multiple) panhandlers try to stop you while entering or leaving the parking lot of the hotel. While the parking costs are stunning, I’m hoping that security of your parked vehicle is actually provided for that price, but even so leave nothing of value in your car.
Staff were friendly, and Keith was extremely hospitable upon checkin, welcoming me back to IHG as a Platinum guest, and assigning me a quiet room far from the elevators. The room itself wasn’t much, but really quite satisfactory for a midnight check-​in and 6-​hour stay. Clean, with Crowne Plaza amenities including an aromatherapy sleep kit, and everything in working order.
I can’t say I’d stay here if I were coming back to Atlanta proper, but if a short stay for a layover between flights is all you’re after, this hotel should be fit for purpose. Best thing about it — you miss all the traffic on 75 & 85 to get to the airport.

Although they call this place the Crowne Plaza there is hardly anything royal about it other than the few extra toiletry items you get in the bathroom, my favorite being the sewing kit. Other than that, however, the rooms feel very empty and bland and are furnished with only the bare minimum amount of furniture and paintings needed to make them feel somewhat filled. We stayed in a room facing the airport on the tenth floor and the view is pretty nice since you can see some of the airport and downtown if you look to your distant left but the room is just not worthy of being in a hotel with such a completely misleading name.
One of the biggest drawbacks of this hotel, besides the drab rooms, are its exploitative parking fees. You have to get a parking ticket before you’re even allowed to give them money by checking in and the $ 12 per night fee will add up quickly, especially if you have more than one vehicle. By the way, just so you know, they add parking access to your room key and you can enter and exit the lot with it so you can discard your parking stub after you check-​in. When I checked out I was able to retain my room key since I was parking there but was told to drop my key in the drop box at the parking lot exit which seems awfully cheap considering I paid a hefty amount to park and stay here.
Also, it’s ridiculous that they charge more for rooms on the «executive» floor since unless it’s late at night the elevator button will probably work and there are only a couple amenities that come with it. Overall this hotel and its crown moniker are a complete sham and you would be much better off staying at the Hotel Indigo College Park if you’re looking to stay in an actual nice room. After this experience I do not think I will ever stay at another Crowne Plaza since I’ve stayed at nicer Holiday Inns and after this experience it seems like the whole chain is just a big misleading gimmick and should go back to calling themselves the Holiday Inn Crowne Plaza even though that would be an insult to Holiday Inns everywhere.

Got stuck in atlanta due to weather, found this place to stay. This is a Crowne Plaza? Where are all these good reviews on Unilocal coming from? Maybe they just put me in the worst room in the hotel, because it is run down looking and far from clean. Moldy and dirty toilet tank, mold in shower, chairs with stains, bedsheets with stains, dirty headboard, door latch looks like it doesn’t work… need i go on? Because I can. Definitely not the 4 to 5 star that I thought was Crowne Plaza brand. The only good point is that it does have free wifi and a free shuttle to the airport.

So apparently the reason why my coworkers and I have been getting such bad customer service is because my job has negotiated a rate with them. They don’t have to answer the phones when we call with an issue or question, they can be flat out rude when we come to them in the lobby. Last night the hotel was crowded because of weather and cancelled flights. I waited in a line 7 deep — not an issue waiting my turn. I get to the front to ask for copies of notes and she tells me I need to wait until she has helped all of the rest of the guests in line behind me! UNBELIEVABLE! She just rendered my time as being of lower importance than everyone else’s! Some classmates ended up with bedbugs in their room and the staff didn’t want to handle that either. Again this hotel is horrible and they have no customer service skills. The most helpful is the bellhop, the managers are the worst of it all with their attitude — very condescending.

I was pleased with this hotel until I had to call the front desk.
First the pros:
Clean room
Comfortable bed and pillows
Decent Wifi
Cons:
The parking is not good. It’s limited and expensive.
The staff is rude and unprofessional. I have a big problem with this. I called 3 times. 1^st time no answer. 2^nd time I waited too long for an answer. 3^rd time the wait was a tad shorter but the lady hung up on me while I was still talking to her. We also had issues with attitudes the day before when inquiring about parking details. People are paying their hard earned money to stay here (out of the many choices available) and you act as though we are «bothering you.» just treat people with respect. It’s not hard.
Customer service can make or break a business and is EXTREMELY important to me, so for that I took away two stars.

Booked this on Hotwire as I got stranded in ATL overnight due to flight changes. After an entire day of travel, I was throughly exhausted and had very low standards… which this place did not meet.
Quality wise this is closer to 3 – maybe even 2.5 – star hotel. Older and feels like it. The in room coffee was undrinkable and they didn’t provide any time of creamer, not that it would have helped much.
Whole thing felt very no frills. If you just need a clean bed to crash with free and very close shuttle to the airport, Crown may fit the bill.

Overall Service was good not the best. Some staff members, specially some at the breakfast dining inn buffet, need some customer service skills. We had a waitress with horrible customer skills, she barely came to ask how we were doing specially when we have two kids asking for juice and water. I had to asked other waitress for assistance. The guy at the front door noticed her lack of skills and give us a FREE breakfast. Obviously, she didn’t received a tip. Overall, room was cleaned and checking service was efficient.

We purchased the rooms on
for $ 82 dollars a night. So that was pretty good. Check in was quick & effortless. The rooms were decent & clean. What I don’t like is that to enter the elevator we needed our room key. To enter the parking lot we needed our key. To exit the parking lot we needed the key. That was a headache!!! For the price it’s a nice place.

Hotel is located right off the exit, which is a plus. The hotel parking lot is large, but still not enough parking to accommodate the guests. The night I stayed was for an event, which was being held in the hotel. There was also a conference being held there too. The hotel was nicer than it looks on the outside. I personally thought the exterior looked dated, but the inside is updated. The lobby is inviting. Most of my time was spent in the ballroom for an event. The ballroom was nice and decorated beautifully. The event didn’t have open bar, but the hotel bar was available and a bit pricey. The shower was clogged and we called the front desk and they sent someone immediately. The handyman fixed it in less than 5 minutes. No real complaints other than the parking fee, which I don’t think should be a charge when there is no garage.

Nice Crown Plaza near ATL. Check in was efficient and I was greeted as a platinum member, upgraded, and bonus points.
Nice comfy rooms, clean. the Platinum lounge was nice with free drinks from 5 – 8 and appetizers, with a very friendly attendant.
Shuttle to airport or a short drive to the rental car center. Nice place to stay the night before your flight leaves.
Dinner and drinks at the bar was decent –typical crown plaza fare which was reasonably priced.
Under $ 150 a night

We booked this room from our Priceline app after landing in Atlanta from Amsterdam & Italy. All we wanted to do was shower!
Without having any luggage with a 19 hour layover wasnt exactly ideal. However, this hotel has great options for travelers!
1) Free shuttle! We called the hotel and he told us to wait for them in zone 2 and there was a shuttle every 10 minutes! (true story)
2) Someone at the aiport explained we had to ride a shuttle from the international area to the domestic side to catch THAT zone 2 shuttle. Be alert. This is a HUGE airport and it was so big, we drove PAST the hotel we were staying in just to get to the area where we caught the shuttle to get to it. lol.
3) We asked a place to buy toothbrush/​toothpaste (at least!) and they gave us each one for free, very lovely.
4) FREE WIFI!!!
5) Bathroom had normal amenities: shampoo, conditioner, lotion and 3 serenity lotion/​creams/​sprays by the bed, nice touch. no shower cap however. Without having all my normal toiletries I wasnt about to get my hair wet with no antifrizz in the middle of the humidity. (that’s just crazy)
6) very lovely hotel on the inside, looks like it was renovated. Very nice staff also. We wanted to catch the MARTA and they told us best thing was to just ride the airport shuttle bk to the airport, and catch it there — MARTA was $ 2.50 per stop basically. So a round trip ticket cost us $ 14 — (i think they charged us extra for the card we didnt already posses perhaps? didnt question it, just appreciated the convenience.
Overall: Great location– walked to the Waffle House, about a 5 min. walk or less. super convient to Ruby Tuesday’s, Spondivits (bar) and McDonald’s and of course Waffle House (yum).

Comfortable and clean accommodations, located close to the airport. Free wifi, and USB charging stations on nightstand and desk were nice touches.

First of all I can’t really complain because I booked with employee rates and therefore only paid 40 per night plus parking. Paying for parking this far outside the city was a little ridiculous but I won’t complain. The hotel was clean and nice but not quite what I would expect for the normal cost of a room here. Otherwise can’t really complain. Comfortable bed for sure and good night sleep two nights in a row. Although I will say that the noise level was a bit high. You could hear people moving around upstairs and down the hallway a bit more easily than I would have expected at a nice hotel

Good location near airport. Nice décor. Customer service is ⁵⁰⁄₅₀ some nice and some quite rude as if we are putting them out by being there. Dirty sheets with human stains. 2 of them.
We were there for a work conference. The manager comped the room one night.
The meeting rooms were nice. The lunch was clean and nice.

You get what you pay for.
You pay a little but more to stay here than the lower end chains. But you pay less than premier chains. The service and amenities are in line with what I expect to pay.
The restaurant is appropriately priced for a major city, airport hotel. Same goes for the bar. That means it’s over priced compared to a regular restaurant a few miles away from airport — but you are paying for convenience. The food is good. You can eat healthy (big plus for me). The service is typical for speed (little slow), but very polite and I will even write affable.
I have been here for corporate events. The staff is helpful. If they make a mistake, they will strive to make it right.
If I am flying out of Atlanta and need to stay overnight before my flight, I would stay here and park my car here.
If I am planning a conference or event, I would definitely use this hotel.
If I just need a good hotel in Atlanta, I would make this one of my choices, but shop around.

A great bet if staying near the area. There’s a restaurant onsite, but it’s nice not having to take a cab here from the airport.
Something about the random loiters made me feel as if I couldn’t just get up and walk around the neighborhood after sunset.
The rooms were decent, but I prefer something with better noise insulation. I was close the elevator, and I heard it ding throughout the night not to mention unruly children running up and down the hallway. All the amenities I like in a hotel were present, and minus the noise, it was a fine stay.
This may not be my top choice if I’m back in the area. If convenience is what you need (and a pool), this is a good choice.

The place was clean and the staff very friendly. I love that it’s so close to the airport for convenience, but the downside to that is that you can hear the flights coming and going at all hours. The staff was helpful in helping me book a cab for evening touristy stuff.
The restaurant «bentons grill» had pretty good food and a good wine selection. A fine place to eat if you’re too tired or lazy to seek out food elsewhere.