Cox Communications

Why do you think they are called Cox? Because they suck.
Slowest internet you will ever witness… if it works at all. Constantly turns on and off. When watching Netflix or Amazon, it buffers every couple of minutes. It also shuts down completely saying there is no connection, causing me to occasionally have to log back in with my password. Minimal channels.

Oh well, flagged again. Guess i just have to ‘communicate’ my review again, using CMCSA’s internet connection!
Removed Content:
…one of my more pleasant CEO interviews occurred over a tasty brunch at the Cox Global HQ in the ATL one fine Sunday… here’s an excerpt:
Me: «Jimmy (the CEO), Patrick (the Pres.)…thanks for having me down.»
Them: «Oh no doubt Sev, hows the ATL treatin ya?»
Me: «Fine, juuuust fine!»
Jimmy Hayes: «So Sev, whatcha wanna get into?»
Me: «Well my first question is for the Pres. Patrick Esser…»
Me: «Pat, its been reported that you have Comcast service in your home, not Cox, is that truth or rumor?»
Pat: «Comcast had the better package at the time and funds were tight, so i went Comcast.»
Me: «Wow, i woulda thought Cox would give ya free service.»
Pat: «No, the only ‘free service’, happens behind closed doors.»
Me: «Understood.»
Me: «I had a hard time finding any salary info for ya guys, care to share any numbers?»
Them (laughing): «No Sev, we’re not a publicly traded company, and we dont have to disclose that info, but we doin alright!»
Me: «Yea, i bet! Whats the best way to ‘game the system’?»
Them: «Cox?»
Me: «Yea…»
Jimmy: «I’ll take this one Pat. Since what we at Cox are doing isn’t entirely legal, i’d say that it would be best to be an educated consumer and exploit any loopholes you can.»
Me: «Really? I’m surprised at that answer Jim. So running a cable splitter from an unsuspecting neighbor, sharing passwords, calling customer service to question fees, surcharges, and taxes?»
Jimmy: «Yes! And more!»
Pat (laughing): «Yea Sev, theres ways, im sure you’re aware…»
Me: «Yup, been runnin game on yall for years!»
Me; «I wanna ask ya guys about Cox Customer Service…»
Them: «What customer service?!»
Me: «Exactly. That seems to be the number one complaint, aside from customers getting slower speeds than theyre paying for. Sup with that?»
Jimmy: «Well, you know as well as we do Sev, you pay minimum wage, you get minimum wage employees that could really care less about their job. Like other corporations, we cloak ourselves deep within many many layers, and make it nearly impossible to get any assistance. As for the speeds… we charge whatever we want and it doesnt matter what speed you pay for, theres no enforcement to ensure you actually get what you pay for!»
Me: «Yea, many many layers. Where a ‘supervisor’, is just a guy with a headset sitting next to the other guy with a headset; not really a ‘supervisor’.»
Jimmy: «But, we pay them $.35 more hourly!»
Me: «Thirty five cents?! Thats laughable!»
Them: «We know! Nother glass of champagne Sev?»
Me: «Yup. Yall wanna smoke this blunt?»
Them: «Is it that Cali Chronic?!»
Me: «Oh you know it! Shall we head to the rooftop for this!?»
Them: «As long as you dont try and push us off again!»
Me: «Like Cox service speeds… no guarantees!»
Me: «Lets wrap this up guys. Like all of my CEO interviews, youve really helped shed some light on corporate atrocities… thanks!»
Them: «Oh you know it Sev!»
Me: «To the roof!»

I signed a 2-​year agreement at a «Locked Rate» on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were «locked and guaranteed» at $ 202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost would be $ 303.41.
Following one year of service, Cox fraudulently inflated the monthly cost to $ 313/​month. I have all copies of emails, original order and the contract saved as PDFs. I do that with every single service due to the typical fraudulent bait and switch schemes companies pull on consumers nowadays. That seems to be the norm and companies do it deliberately, knowing that 90% of the consumers fail to battle it.
I attempted to contact Cox via phone in hopes to get them to fix the problem. The service from that call was so awful. There is no such thing as customer service with Cox; it simply does not exist. I spent hours and numerous calls trying to resolve this issue; getting angrier every minute.
I was transferred to a «supervisor» who was to resolve the issue. That person was awful and refused to fix the problem, stating that she cannot give me any cheaper plan. I had to explain to her that I don’t need a cheaper plan, I simply need for Cox to comply with the law and stick to the binding agreement they entered into on April 8, 2014. It’s a 2-​year agreement… PERIOD!
They kept giving me the runaround stating lame and irrelevant crap such as «we have new plans, rates, etc now…» Listen, I don’t care what new policies Cox may have at this time; it’s irrelevant to the agreement I signed with Cox last year, that is NOT set to expire for another year! The service rep was awful. They are the reason people steer clear from dealing with services and order everything online nowadays. There’s a reason all customer service jobs are becoming extinct and more reps becoming unemployed every day.
The «supervisor» told me there was nothing she could do or would want to do and I would have to go into the store to resolve it. That is so unacceptable and explains why she has the low wage, zero-​skill job she has.
I was so angry, I printed all the documents from last April and went into the local store. The guy was helpful and agreed 100% with me that I should not have been charged the new illegal rate. He credited my account $ 104 and told me that I will need to return every month for them to credit it each time. I told him that it was unacceptable and needs fixed. I should not have to waste my time making trips to Cox to fix something that should have never happened.
He agreed and stated that his boss was gone for the day and will be informed of said matter tomorrow.
I get home, log into the account, only to find that I now owe $ 104. I am really getting fed-​up with this. I guess I will need to file a small claims case in Orange County. It’s such an easy win/​no brainer case. I have all the documents backing up the 2 year agreement. I just hate the fact I have to waste my time with something so minimal.

This is a the perfect example of a broken company. They lack in competency in the most basic of services, like scheduling a service call to fix my DVR which doesn’t record. No one could help me as the consumer. I spent hours on hold, everyone passing the buck, and a lack of security with my account. Just blunder after blunder. It was surreal as it was just so bad! The call centers just transfer you around. They can’t even provide the name or number of a customer service manager. I was told to research it on the Internet. And it would not be easy to find!!! What really??? Now that we have so many options, customer service is what should set a company apart from the competition. Well Cox and their staff fails miserably. They don’t even deserve one star. I guess the competition wins, cuz I’m gonna switch services.

I feel the lack of response and the lack of competence of their support infrastructure is beyond my comprehension. It can’t be cost effective nor promote customer retention in their increasingly competitive market.
Hours on hold, incapable support, incompetent installers, …
I need to look at my options