Christian Louboutin

I work here in the Buckhead Shops and we get a lot of traffic from people all over the world. I personally like shopping and anywhere I go I expect the same world class service I offer to others; however this was not the case in Christian Louboutin. I expected, since they are a very popular high end brand to be that they would give world class service considering that they are one of the most popular stores in this area to have most of their clientele from all over the world. I only stopped in to grab a small gift but it does not matter if I was stopping in for something small or big or even nothing at all their customer service should always be 110% and it was not even close! I did not feel welcomed at all! When greeting clients that walk into your store you should always be ready with a smile to welcome them in. When I walked in I felt like I was disturbing them from something more important than me as a client. When I started asking questions about what I was purchasing the girl who was helping me helped me from behind the counter instead of walking around the counter to show me the difference in the different shades of polish. I felt like I was bothering her when i asked her questions instead of me feeling answered. She was not pleasant in her demeanor and it showed on her face. Needless to say I am very disappointed with their customer service and the way they do not try with their clients. In my opinion this store needs a brand new set of employees because this will definitely make someone go somewhere else. Considering that their job should be super easy because the product sells itself, 85% of their job is customer service and they should not treat people like their not good enough or have enough to shop there. No matter what amount of money being spent the customer service ALWAYS makes the difference. If they had better customer service people would be more reluctant to come back again or purchase more while being there. But because they make you feel so unwanted you really just cant wait to leave. I wont be shopping there again and I would not recommend anybody else to based solemnly on CUSTOMER SERVICE.

This high end shoe store located in the shoppes at Buckhead has only two things I’m interested in. Their nail polish and their lipstick. Imagine being told they don’t carry the lipstick! As a matter of fact they told me that none of the stores that carry their line of products carry the lipstick.
I was told I could order in online or get it at Saks in NYC. Then they told me none of the stand alone store carry it! Duh you’re Louboutin, if I would be hunting it shouldn’t they carry their own line? I normally do not order cosmetics online because I need to see it on me before I can decide if i am happy with it. The store is very clean and definitely upscale with their trademark stilettos that have the red painted on the front of the long heel. Their nail polish is nice but it also comes with a long pointed handle that you can jab yourself with.
Expect however, to pay premium prices for these items. I do like their lipstick but will have to wait till my next trip to NY to get any.

Terrible terrible customer service! For a high end store the employees are down market workers. Needless to say, I will not shop here anymore.

Fun to browse the shop and see all of the different styles offered, but DO NOT PURCHASE Louboutins here!!! AWFUL return policy where you get STORE CREDIT ONLY, within 10 days. So if the shoes hurt or don’t fit you are out of luck getting a refund. BUY AT NEIMANS OR SAKS INSTEAD!!! (Plus the salespeople there are much more courteous, way less snooty!)

Although the store was busy and the sales person knew that they didn’t have the shoe I wanted in stock, she was very helpful in bringing me a comparable style to help me make the right online purchase. I also observed great customer service being given to another patron.

This is not my first time buying christian louboutin im a collector and I love shoes! Now let’s say my phone call was pleasant requesting a particular shoe in a certain size but my personal experience at this location was terrible! When I walked in the female sales person barely acknowledged me actually she was sitting when I walked in. when I asked for some help she directed me towards someone else! An older guy with a terrible hair cut helped me he was not enthusiastic at all. I was interested in a particular shoe but I wanted to try on different shoes before making my decision. me requesting different shoes in different sizes might’ve pushed his buttons he did not help me try them on or was enthusiastic about helping me. If your looking for good customer service do not come here. Im shocked with such expensive shoe the customer service is a step below Walmart!
Shall I say Kmart!
Good luck!

To say that my experience at the new store in Buckhead was less than stellar would be an understatement. Being in service operations I understand the importance of providing the ultimate customer experience. My husband was treating me to my first pair of «red soled shoes» and I was beyond excited. Upon entering the store that was empty except for the 3 employees we received a barely audible greeting after about 3 minutes. Since I wanted to try several pair my hands were full. After several minutes the sales woman named Sunny (at least that was the name on the receipt-​she never bothered to introduce herself to me) asked me if I needed help… ummm…yes please. I handed her the shoes and asked for my size. She looked at them and said «the only difference between these two are the heels so if you don’t want a high heel…» I understood the difference-​was I not allowed to try on two different size heels? She came back with 2 of the 4 pair saying simply «this is all we have» and then she walked away. As I walked around trying to make a decision I found two other pairs to try on. She seemed less than enthused that she had to walk back to retrieve them for me. She returned with one pair saying again «this is all we have». When I asked if they possibly had the other pair in another color that I could try on for size I was simply told «no». Since we were dropping $ 800 on a pair of shoes I wanted to be sure I loved them. I asked to to see a pair I tried on in leather instead of the patent leather…” We don’t have them”. Apparently she had the inventory memorized. Back in the day I worked for Macy’s in the shoe department. If we didn’t have a particular size I would not only apologize but bring an alternative option or I would offer to order. I would have spent time with my customer getting to know her needs and make suggestions. Her attitude was basically «take it or leave it». She acted as if I was inconveniencing her. I will not say she was rude but I will say she had zero sales skills and was definitely not interested in providing the ultimate in customer experience. If she was my employee her and I would be having a chat on how you treat clients. So at the end of the day I walked out with my red soled shoes and while I’m excited to wear them my buying experience was not what I expected it to be. The next time I drop that much money on a pair of shoes I’ll go to Neiman Marcus. I would absolutely never recommend the Buckhead store to anyone.

I went into the Christian Louboutin store in hopes of purchasing a new pair of pumps. After 20 minutes, I still couldn’t get a salesperson to acknowledge me. Someone walked in 5 minutes after I did and was helped instantly. Very disappointing. I will go to Saks or Neimans instead where they actually have great customer service.