Chase Bank

Absolutely worst customer service, LAZY LAZY LAZY!!! Why would tell a customer to use the atm instead of helping them when they are standing in front of you…

Can I take away the 1 star? First let me say this is not about their actual banking service and I do not have an account here. This about their Chase Quick Pay service. From time to time I receive payments from someone who does hold an account there, through the Quick Pay process. With a name like that you would think Quick, Easy, Simple… but ohhh no. I find it to be a real pain in the @$$. The original set up was a bit over the top and time consuming but whatever it got set up and worked fine. Its been a while since I received any payments but just got one recently. Went to accept the money and had trouble logging in. Called CS for help they asked me to verify my routing number and account number that the money was being deposited to… I did and they said it did not match. Not sure how that is possible since its the same and only account I have had for years and years. Long story short they suggested deleting my current Chase (not so) Quick Pay account and establishing a new one. So ok I did… went through the entire process again only to find out that now the person who sent me the $ has to resend it bc this new account wont see their payment. Think I’ll skip and just ask for cash or eeek a check! Maybe i’m over reacting but I still find this service annoying and think their must be a better way.

Very friendly staff and quick service!

I visit this branch frequently, they provide excellent customer service, and a friendly staff.

Have to say I hated WAMU, but chase has been fine for the most part. I have gone to this branch and sat for 10 minutes before staff realized I wasn’t just taking a sitting break, and it was a little painful to see the manager reprimand the guy who was tasked to help me, right in front of me, still, that was months ago, and also an isolated incident. They’re often very fast and friendly.
This particular location during my visit yesterday was a stop at their drive up ATM, where I deposited a personal check, and got a kick out of just signing the check, depositing it, sans envelope, and them popping up a digital image to whisk it away to my account. Very cool.
Convenient location in the publix shopping center and right across the street from Northlake Mall.

I used to have WAMU. Chase bought them and everything started to suck. Random fees showing up, bad customer service. Just crappy all the way around.
We kept hemming and hawing about changing our joint account to something else because EVERYTHING comes out of this account from our mortgage to every household bill to lots of stuff in between. But I got a letter saying that they were going to start charging $ 12 for checking accounts that were previously free. Aw hell no. I already hate them. I’m not going to give them extra money for being crappy.
We get our new account with another bank setup and go to close this one. We couldn’t close it because there was still a bill that was pending. Instead, we got all our money out. I went to the new bank to make a deposit and then went home. I checked my email and there was an email from Chase telling me that my account was overdrawn by 1 cent. A penny. I almost lost my mind. I went to the branch and how I managed to maintain even a little composure is beyond me because I was ready to fight. Because they suck so bad, I imagined them charging me for the overdraft since they like to charge for so many random things and was just pissed that on my day off I was having to go back up there again.
I ask to see the manager. She was not around. An assistant manager came over and said «How can I help you?» How can you help me? How can you help me? There are a lot of ways you can help me. I told him the issue and gave him a penny. I told him I didn’t know how to fix this crap or why it happened and was going on and on about how I was going to be charged an overdraft and he assured me I wasn’t to which I responded «I’ll believe that when I see it» and he tried to assure me again which just made me pissed and I said «look. You people asked me why we wanted to close our account when we were i here earlier? It’s because of BS like this.» I told him that if I got charged an overdraft fee I was going to lose my mind.
He told me the reason it happened was because the person I dealt with earlier hadn’t taken into account any interest. Interest? Usually interest is given to people not taken away. He assured me that I would not be charged for anything (which I still don’t believe) and I left.
Dealing with Chase is like dealing with… well, hell, I don’t know what it’s like dealing with. I’ve never dealt with a more corrupt, greedy banking institution and that includes EVERY single bank and credit card I’ve ever dealt with in my entire adult life.
Do yourself a favor, avoid Chase altogether. You’d be better off putting your cash under your mattress.

Gotta stick up for this Wamu branch. The staff is easy going and laid back, in my experience, and they have a sense of humor. If you walk in and talk to a teller and she or he asks you for a job, guess what – they may have an ulterior motive*. So keep it in mind: If you’re really uptight, and you find yourself saying things like «Time is money, dammit,» this place ain’t for you. However, if you enjoy the occasional bagel, and understand how sometimes the desire for wholewheat baked goods can become a compulsion too strong to ignore – this is your bank.
* An ulterior motive like, say, «making this a pleasant, entertaining banking experience for you.»

I recently switched from Bank of America to Washington Mutual and overall I’m pretty happy with the experience… with the exception of this branch. It’s the closest one to my office and I find myself here quiet often (you can’t do as many things at a WaMu ATM as you could with BOA). I can only think of one time in the last 3 months that I was pleased with the service I received.
My first really bad encounter was about 6 weeks ago when one of their employees was asking me for a job… WHILE SHE WAS WORKING THERE! I had to come back to the bank later that day for something else and she asked me again in front of her co-​workers. I couldn’t believe it and in addition to telling the branch manager, I explained to her that doing that was an embarrassment to herself and Washington Mutual and therefore I would never hire her.
Today as I walked in I overheard the tellers talking about breakfast and they left to go pick up bagels (I assume since one of them asked if they had cream cheese in the break room). Well, that left no one to help customers at 10:00 a. m… Seriously, there were no tellers, not even in the drive thru. There was one person at the front desk that started to take deposits and that about sent me over the edge. Thank God for his intervention because had I not started to pray for patience I would have really lost it! :)
So, to sum it all up for you — their free checking account is great, they have amazing rates on their savings & CD accounts, just be wary of their sub-​par service and awful employees.