Carriage Cleaners

I was a loyal customer of this dry cleaning service for over 4 years until an item of clothing I took to have dry cleaned was ruined. It was a silk blouse that had been dry cleaned here before with no issue. This time, the shirt was a weird texture and a very faded color. It looked completely different from the shirt I dropped off. When I first approached them about the shirt, the gentleman was very nice and offered to try to fix it. Although skeptical, I said ok. He said he would call me two days later to let me know if it could be fixed. After 5 days and no phone call, I went by to check on the shirt. This time, he was extremely rude, and said that this was «not his problem». After much discussion, and no resolution, he continued to say there was nothing he could do because this was not his problem. While I understand they may not have been able to fix the shirt, he was extremely cold, rude, and made no attempt to resolve the issue in any way. I reminded him that I was a loyal customer for over 4 years (and for all 4 years I worked directly with him) and he didn’t seem to care. He said he was ok with losing my business.
After that experience, I will no longer be using this dry cleaner.

I brought a skirt in to be tailored and specifically asked for a blind hem. I spoke with the guy who would be making the alterations for some time, and made sure we were both very clear about what I wanted. When I got the skirt back, he’d put on a regular turned hem and pretended he didn’t know what I was talking about.
I took another dress in to have hemmed in some places and let out in others. I showed him exactly what I wanted and where. I got it back hemmed *unevenly* and not let out at all, but charged for the full amount.
They did fine with basic heel tap replacement on shoes and pressing and cleaning of oxford shirts. I wouldn’t trust this place with anything more complicated than that, especially at the premium they charge.

I highly recommend against patronizing this business. They have an utter disrespect for both the clothing that is entrusted to them and for their customers.
When I first began going to this cleaners back in August, I was very happy. Mr. Lee was very nice and seemed appreciative of my business. Well that changed very quickly when their cleaners ripped a near-​new pair of my dress pants the other day and then took it upon themselves to ruin them even further with the worst patch job I have ever seen. I confronted him on why he didn’t call me first when he ripped my pants, not to mention putting the 3“x4″ swatch of stiches and other jumbled mess along the side of my pants, and he tried to claim that the pants were ripped when I brought them to him. When I told him I inspected my clothing before dropping them off (because this has happened before) and everything was intact, he just chuckled and said «OK» and tried to walk away. Needless to say, I was shocked by his blasé attitude toward a customer who visited his cleaners multiple times each week. I went this morning to pick up the last of my clothes from this horrible place and told them that I wouldn’t be returning. Again, «OK» non-​challantly and that was the end.
Save your business for a place that cares not only for your clothes but about your happiness as a customer. I would have given them zero stars, but 1) there is no option for that, and 2) he at least told me what he had done instead of leaving it to me to find on my own like my last cleaners did.