Camp Creek Urgent and Family Care Center

This revues was for the summit Urgent care

I was seen at Camp Creek a few months ago and I was in a great deal of pain from an elbow injury. The staff was direct and helpful and attentive. The doctor was patient with my many question.

Have you ever heard the saying, «Buyer Beware»? Well in this case, «Patient Beware». I took my 5 year old son here on Tuesday to get stitches for a cut on his chin. Mind you, this is a «Family Care Center». Can you say «NO BEDSIDE MANNER»!!! My son was traumatized! What family care center doesn’t have alternatives to giving a five year old Lidocaine shots? This clinic. The only option they practice is, stick your child until he’s numb… I kid you not. My son received 6 – 8 shots… Honestly, I lost track of actually how many because it took three office assistance to hold him down. Clearly, I was distracted. After one of the «trained professionals» attempted to lay across his chest to restrain him… My son screams out «I can’t breath!!! I asked for a «time out» which clearly upset the doctor prompting her to ask me if I was unhappy with the way she was handling the situation. Duh… well yes.
To add insult to injury, once the doctor thought the area was numb enough for sutures, she attempts to test the area by touching his face with scissors. He told her that he felt pain when she touched him. Instead of her giving more Lidocaine, she went in with the suture needle and he almost jumped off the table in pain. The doctor was shaking so badly that I’m not sure if he truly needed 6 stitches or if she couldn’t sew straight… being so nervous. The only way she was able to finish was with the assistance of my husband. Once she did finish, she rambled off some instructions verbally, then left the room. We literally had to ask office assistants how to exit the building. We left the office with no printed follow up instructions, no signs/​symptoms to look for… fever…etc. You know the normal things that doctors give you… something written to refer to in case of infection, etc. The only thing I had in writing was my receipt… for the payment they took in advance before the even examine my son… Trust me, do not subject yourself or your family members to the possibility of having an experience like this one. School doesn’t teach you everything. I am sure my son will be even more afraid of needles for the rest of his life.