Buffalo Wild Wings

I do not understand all the bad reviews. I’ve eaten at this location several times and I’ve always had great service and great food. My boyfriend and I come here all the time and we love it. We order the spinach dip appetizer, and it comes with little toasted dipping crackers. It’s amazing!
They have a nice drink selection as well.

I went here for lunch today being Wednesday at noon. The place was mostly empty and we got seated right away. The server came over and took our order right away, and all of that was great. Another server brought our food out or should I say dropped it on our table, didn’t ask if everything was OK or if we needed anything else, actually didn’t even say a word and walked away. Our server never came back, a manager walked by and I asked for more dressing and she said you have the fat free ranch and I replied yes. She came back and dropped off regular ranch. My associate I was with asked for more carrots they never came out. We never saw our waitress again until we were done with our meals and our drinks had been empty for a while. And we had to flag her down just to get our checks. Maybe that is why at noon on Wednesday they are empty in a business district.

The wait staff was very nice, but the food was awful! What little bit of greens that were actually in our salads was brown and stale. My husbands chicken was overcooked. We left hungry and unsatisfied.

I was extremely excited when I saw the work begin on this location. Kennesaw is too far and the one at Northridge closed. I’ve now tried this one 3 times and haven’t been impressed; or even satisfied for that matter. I have no plans to return to this one anytime soon, but will keep hope alive.
I pray management can turn this location around, but won’t be holding my breath.

Barf. Won’t be going back with much better choices nearby. Bacon cheeseburger was same style you would get wrapped in foil at a ball game. Overcooked and dry on a stale bun. Wings were overcooked, yet somehow cold by the time they got to our table. Beer selection is incredibly weak for a place of this size. Giving two stars for fair service from an apologetic waitress who got the wings removed from our bill. Do yourself a favor and go elsewhere.

Alright! After my last experience, I was deathly afraid to come back. The owner contacted me, and after we talked I figured we could give them a second chance. Though I did decide against giving him and his store a heads up since I didn’t want an inorganic experience. We ended up heading over on a Friday night.
Donte was our server and he was amazing. We ordered some wings, nachos, potato wedges, and some drinks. When it came time for the food to arrive we ended up missing nachos! But the great thing was that Donte had come to our table to make sure everything was to our liking shortly after the food was brought out. And that’s exactly what my bf and I expect and love. Donte amended the issue, and we enjoyed our experience. Mistakes are made, but as long as it’s handled promptly all is well!
I will definitely come back not only to make sure this experience wasn’t an anomaly, but because I genuinely enjoy the food. I don’t know what the owner of this establishment did, but bravo for having Donte!

Four of us when for dinner Friday night and we’re not that impressed. I hate to sound like a racist or something but our waitress seemed to be the only white one working in their.
We all ordered the $ 15.99 wing special and it wasn’t even hot. Our waitress didn’t bring us eating utensils, we had to ask. If you have Cole Slaw with your order wouldn’t you assume the customer might like something to eat it with. GO FIGURE.
About the Cole Slaw, it wasn’t. It was dry, it seemed like it was just chopped up cabbage and carrots. No mayo, vinegar etc. or however you make.
When we told our waitress the meal wasn’t hot she informed us it would take at least 20 minutes to resolve the problem.
The Wings were small, I think the chickens might have been on crack.
Never again will we eat here. It wasn’t a very good first impression.
BUFFALO WILD WINGS IS VERY MUCH OVERATED.

I typically love Buffalo Wild Wings, especially in my hometown of Hiram. So my boyfriend and I decided to do a dinner date at this new location, in Smyrna, GA.
When we got there, we were greeted by a very nice hostess but she sat us at a table that was both incredibly wobbly and so close to the other tables that we had to scoot in so our chest was touching the table.
Our waitress took her time getting to our table and finally asked what we would like. We both ordered a beer (which this restaurant has a pretty limited beer menu, NOT like Taco Mac), and two hamburgers and asked if we could get them medium rare. The waitress told us they don’t take burger temperatures, which I thought was incredibly strange.
We received our burgers, which looked decent on the outside until we started eating and saw the burger wasn’t just well done, but was microwaved well done. The patty was incredibly dry, with no seasoning. The sauce on my burger was too sweet and the buns were greasy. The only okay thing about our meal was our beer, but thank the keg for that.
Our waitress showed up only once after that… so sadly, not a good tip was provided.
All I have to say is that we will NOT be returning…

Food is great. Pretty standard BWW experience. The service is ok, nothing special. The reason this review is only two stars is because the bartenders at this location have the WEAKEST pours of any sports bar I have ever been to in my entire life.

The server was very good nice and on top of things. After we ate our food both my guy and I felt a little sick. We paid for the meal tipped great and waited for our Togo boxes and continued to kinda snack on the food. As I bit into the next onion ring I noticed that it was a little over soft as a few of the rest of them so I decided to open it well it was filled with un– cooked batter, Omaha I felt even sicker. OK so now to be honest my boyfriend and I are so cheating on our eating habits because we eat very healthy organic but every once in a while we will sneak away and be bad. Well those of you that eat healthy can understand me when I say this, the chicken was clearly GMO they are over sized we asked for all flats and they were very large and we ate them any way the sauce was good but now we feel sick ugggg. The good side of this is th at our server was very good although he had on a very strong perfume it smelled like a lady fragrance. You know in the service industry your not suppose to put on fragrance omg I smell why it was horrible but he had great customer service. The manager took the rings off and gave us a business card just in case we got sick. I would say more but I’m not he obviously had a change of heart I guess after he went to the back and did I don’t know but anyway. Thank you Wing place hope you guys make improvement.

The service was great! Who doesn’t enjoy waiting over an hour to get food while all the other tables around you get theirs, eats then leave??? Water? Who needs water when you’re not even eating the food you ordered an hour ago? Waiters? You mean the people who can’t take orders, let alone punch them into the system? Manager? Worse than Comcast customer service. At least Comcast customer service talks to you. I never thought I could compare Comcast customer service to any other crap experience but this sure does give them a run for their money. The MOD took a good 30 mins to acknowledge our existence after attempting to get him to our table multiple times. Checks? You mean the pieces of paper that has the incorrect food that we ordered? 3+ hours into this «dine in» experience and I was basically a bench warmer for the BWW crew. Overheard a few other tables waiting just as long for their food so this isn’t an anomaly. Management or corporate needs to do something about this location. Other locations I have been to are enjoyable. I’d give it 0 stars if I could, but the 1 star goes to the tv’s. You the real mvp!!!

I’m convinced that the other reviews on here that give more than one star are fake. That is how bad the service was last night.
I came here because they make a big deal for birthdays, and I thought it would be fun to embarrass the bf. I had already made him a «it’s my birthday» head band/​bandana, which the waitress saw and picked up, but the big birthday announcement never came. You know what else never came? Our food.
I understand it’s difficult when the table comes rolling in. But when the last person arrives, gets his food, AND finishes it before four others who had ordered no more than 15 minutes before him there’s an issue. This issue gets even worse when:
1. After waiting an hour and notifying the waitress, only 2 of the 4 get their food (which was wrong by the way).
2. We couldn’t get the waitress again to let her know that my bf (THE BDAY BOY) and I were still missing what we had ordered an hour and a half ago.
3. So we ask to see the manager… multiple times… still waiting. Their excuse was that the manager was helping back in the kitchen/​being a food runner. But if I am waiting an hour and a half pushing two hours I expect that manager to drop what he’s doing, do HIS job, and manage. (I came starving, and it looked like I was going to leave that way too. At this point, we were all very tempted to just get up, leave, and visit the closest fast food restaurant.)
FINALLY, after two hours the bf and I get our food. You would think I would be jumping for joy, but when I am starving and then I finally eat something, my stomach decides to punish me for making him wait with these wonderful pains. I know I’m not the only one who gets these, so don’t read this thinking I’m insane.
Since we got so many excuses for all the waiting we had to endure I would like to take some time and address some ideas that could solve their problems.
It’s a large restaurant there’s no denying that. Maybe have a large well-​trained staff? Maybe that large well trained staff can split the tables into more manageable sections? Maybe corporate needs to come down here and watch the B-​dubs name get tarnished right before their very eyes. But can you even sue yourself for defamation? Probably not. Obviously, I’m being pretty passive aggressive here, but get on the ball. If you want to be tipped at all, work for it. Because let me tell you guys something I have NEVER not tipped before in my life while dining in a dine — in restaurant, but there’s a first for everything.

I have been going to this chain for decades. The service is terrible. Waited forever for food, refills, and the check.
Always annoying to watch a half of dozen servers chat while you are waiting for service.
This is such a shame, but the service is so bad here, we won’t be back.

Wings were fine. Took a while to be sat down. Loud commotion for a birthday. Nothing too special.

Horrible service! They sell wings… why do I have to wait over an hour to get wings?!? I hope they change the way they run this restaurant or they will be done. This area has tons of great restaurants… Please save yourself the frustration! I will never be going here again.

I really do enjoy Buffalo Wild Wings at other places but this new one at Cumberland Mall was literally one of the worst service I ever had in my life. I was in a party of 12 tonight to celebrate a friend birthday. Was told they don’t take reservation when I got in, yet they took down my friend information when he placed a reservation earlier in the day. I got there at 7 pm to get tables ready in case something like that happened.
Half the group ordered food around 7:30 and the birthday boy and his girlfriend arrived and ordered their food around 8 pm along with two other friends. Another couple for our group came 15 minutes after and ordered their food. Our waitress came by mostly for our orders and at random times. I had to get another waiter to order 12 waters because we were all parched and the waitress wasn’t around.
The last couple that showed up got their food before the birthday boy and girlfriend along with the two friends that ordered with them. It took them over an hour half just to bring out food, but the food they brought out was for the two other friends. On top of that, they had gotten the wrong flavors for the wings that they order and told waitress that but nothing was done. Birthday boy and his girlfriend still didn’t get their food yet. We asked for the manager to complain, then we had to wait another 30 minutes for him. We had three of us all asked for him at different times and finally one of our friends went towards the kitchen and just waited to complain for the manager since he wasn’t showing up to our table. Manager came by to apologized and compensated the meal for the birthday couple. All of us gotten 15% taken off from our meal. We had to wait a bit just for the check as well and some of us had gotten wrong orders on our checks. It literally took us three hours just to leave and most of our time had been spent their waiting. We were just pretty done with the night and tired after that. We had plans to go out but no one had the energy after being this frustrated with the service.
Ambience/​food was decent and the place may look nice, but the service definitely needs work. Will not be coming back here again.

Gave this place a try a few weeks ago for wing night. We were a group of 6 in a fairly empty restaurant. It took about 45 mins to get food. I thought it was a fluke so we gave it another shot.
Fast forward to tonight. Friends birthday. People got there at different times because of Atl traffic and work schedules, but our average food order wait time was over an hour. We watched the entire restaurant change around us several times as people came and went. Our water cups were empty until we finally got a hold of a runner who was appalled to see 12 people with empty cups.
I asked to talk to the manager after the birthday boy had waited an hour and a half for food. Manager never came. 2 other people asked, he never came. I had to go stand outside the kitchen for him to come out and say something. He blamed the poor service on «getting used to the size of the store».
My friends got their food (elapsed time we had been sitting: 2hours 30 mins) — some of the orders were wrong. Whatever, we’ve had enough let’s leave. Oh wow look, We got a 15% off! I had to get my bill redone due to errors 3 times.
I don’t think any of us will ever go back, which is sad because their wings are decent and the atmosphere was cool, but the service was not good.

Horrible service. Rude waitresses. This is, by far, one of the worst Bdubs in Atlanta. Huge fan of the brand but cannot imagine a worst one. If you’re giving me an attitude while serving me, then don’t expect courtesy in return. The ghettoness of this location needs to go. Management should take note of the despicable reviews this place is getting.

Amazing wings! This restaurant is huge and so nice!!! Such a great atmosphere for watching sports and enjoying great foods and drinks

Amazing service from Telisa and Chris. Everyone was nice and attentive and the food was great!

The Buffalo Wild Wings chain isn’t great to begin with. Mediocre food meets overpriced drinks, in an environment that isn’t particularly conducive to watching sports OR having a conversation. Throw in this location’s absolutely terrible service, and you have a real turd.

*New to cumberland mall. Bartender was super friendly and informative of specials. They ran out of a new root beer alcohol which I will be back to try. Have not been on a sports day yet but lunch time during the week was not crowded at all. Right on time for a new spot with cheap drinks and good food.

The ambiance of the place is good however the staff and food service was a bit disappointing. It took forever to get food which is crazy after you have to wait so long to be seated. Food wasn’t even hot once it was received. Definitely some work that needs to be done here to improve the service.

I was sooooo happy to see that BWW opened at Cumberland because there’s been a bit of sadness since the one near Lenox closed some time ago. Of course you go to a brand new location just expecting everything to be sooo close to perfect, well at least for a few months anyway, but I think this location has a few kinks to work out.
Of course on game day, it’s expected that there will be a little line but goodness, there were four girls standing at the hostess desk and it seemed that neither of them knew exactly the best way to handle the influx of people. It just seemed really chaotic and there was just people standing waiting to be helped but they just kinda looked at one another like they had no clue what to do. Luckily it only took at 10 mins to be seated and it was like walking into a sports fan’s dream. TVs everywhere. EVERYWHERE. No worries about seeing any game you want to see.
They have a few new items on their menu but I stuck to some mozzarella sticks as a starter and the classic chicken wrap. Pretty simple. Grilled chicken, lettuce, tomato, cheese, and sauce of your choice (I decided upon the bourbon honey mustard) all wrapped up in a tortilla. It was good but nothing to get extra excited about. There’s actually a good bit of choices to pick from which is always a good thing.
Now, in all honesty, the four stars are because our waitress, LaJoya, was one of the best. Being a server can be rough but she handled a party of 20 plus and my small party of 2 with ease. I appreciated that even though she was dealing with some craziness with the big party, she took time to apologize when she knew she hadn’t checked on us and she was just an overall pleasant person. Hey LaJoya’s boss, she deserves a raise and can teach a few of the other servers a thing or two about customer service!

Long time Bdubs fan but by far this is the Worst BWW ever. Absolutely horrible service, always out of beers and wings are always over cooked. Stay away

They’ve recently opened so I tried to give them a break in how horrible their service was but it got more and more difficult as my time at the restaurant went on. First, it took far too long for our food to initially come out (probably about 30 or more minutes) for a party of four with wings and a salad so nothing out of the ordinary for them. They ended up bringing one of the wing orders out as traditional instead of the ordered boneless but the diner decided to let the mistake go. My salad was the complete wrong salad so I sent it back. It took at least another 30 minutes for my correct salad to come. By this time everyone else in my party had finished their meals and were ready to leave. I was appreciative that they then gave me the salad for free but surprised that they asked me to pay for other parts of my meal and never had a manager come and speak to me about their mistake. I’m not sure who is to blame here and was fond of our waitresses repeated apologies and updates on the status of the replacement but disappointed in the professionalism shown by the staff, especially of a chain restaurant that wants to keep their reputation high.

Excellent customer service and great food. If you have any questions about the flavors they will allow you to sample them. The menu is extensive and has something for everyone. The prices are reasonable and the food is really good, diffinitely worth checking out!

So far so good. First time visiting this location. Staff is super friendly and helpful. Music is a little loud but atleast it’s good music. The restaurant itself is clean, and new feeling. We will be back. Only down fall is since the mall is right there, parking is a bear!