Brown & Brown Wrecker Service

Worst customer service from Art Brown down to the person that works the desk. Stay away from this place. They have excessive hidden charges. Perhaps the worst company that I have ever dealt with in my life. They have a contract with Dekalb County Police and have no understanding of the importance of customer satisfaction. They are just running to the bank with money generated from a continuous supply by the Government.

I was there for 30 mins or less. Most of that time was spent waiting for my insurance to fax over my policy. I paid $ 165 in cash. One of my back tires was a little deflated… So I gave it 4 stars .
They weren’t friendly or rude it was just a very matter of fact situation.

This place does not even deserve one star. They are shysters! I’ve never had to deal with such unscrupulous people! I was in a very serious car accident earlier this month, and my car was totaled. The Dekalb Police had my car towed to Brown and Brown. I was taken by ambulance to the hospital and unable to get around for several weeks. I then had to borrow a car, to bring in my title 3 weeks later. I was assured several times on the phone by Missy that my title would wipe out the storage fees, so that was a relief. Then I called and talked to an older man who tried to get me to pay what I owed… then he said well, just give me ½. Of course, I didn’t. The next day, I went to turn in my title in lieu of lot payments, and this same man waited on me. He asked what took me so long??? He said the title needed to come in in a timely manner & pointed to a sign on the wall! I explained my situation & he refused to take the title until I paid at least $ 125. I said I was told differently by Missy. He said I would have to come the next day & talk to Mr. Brown but he would tell me the same thing. My son went in since I was unable to, and spoke to Missy, who took the title as promised in lieu of payment. It is my opinion that whoever this man is just makes things up as he goes along. If you are unfortunate enough to be in an accident in Dekalb County, you will most likely have your car towed to this awful place. It is not even handicapped accessible, so with accident injuries, I had to climb stairs into the trailer that serves as an office. There is much more I could say here, but just beware of dealing with these people. Shame on Dekalb County for using this place. Get names, log dates, etc.

It’s the worst place… You’re already stressing out over your car and there is this big fat redneck bitch in the front straight up making your time a living hell with her ugly attitude and stupid threats about calling the police on you! She’ll talk to you in a very disrespectful tone then when you talk back to her the same way she’ll use her usual phrase «I’m calling Chamblee police»
Heard it with the costumers that were in front of me, with myself and from a friend who was there a couple of days earlier.

Zero rating (would do a minus rating if I could)
These people — though they hardly qualify as humans — should have a sign in their shop saying «the customer is always wrong.» If you have ever a choice in the matter, and often you do not, DO NOT get mixed up with these thieves. Unfortunately, as in my case (car was stolen, then found), I did not. The local PD had them tow it to the police station, not to their lot. I agreed to pay the towing charge ($ 125), but questioned the phony «admin fee» (another $ 125) and thus began my long battle with these scumbags. They will treat you like a criminal if they ever get their claws in you. After being threatened with a lawsuit and receiving numerous registered mail letters, I gave in and paid them, To show how stupid they are, they were trying to charge me more than $ 1,000 total for phantom storage, even though the car was never on their property. I could never get them to admit the car was never there. I did not pay the «storage» fee. Avoid these crooks if you can but if you get caught up in their web, be prepared for a war. About that $ 125 admin fee, I am sure that money changes hands between B&B and the PD, but cannot prove it.

My car was towed and impounded by Dunwoody Police Department because of a miscommunication with my insurance company, I did not have insurance on my car. Dunwoody PD contacted Brown and Brown and thanks to their ingnorant and ill-​equipped driver, my transmission blew out.
The driver did not ask me or the officer any questions about my vehicle. So, he just hooked the cable to my car and dragged/​pulled it onto his flat bed. The problem here is I have a 4×4 truck and you can not drag them while they are in the Park position. Only hours after getting my truck back did the transmission blow out.
DO NOT USE THESE GUYS. My family mechanic told me that Brown and Brown messes up a lot of the vehicles that they tow.

Just over a week ago I was in a pretty bad car accident on 285 (which killed my computer and, along with starting a new job, has impeded my Unilocaling) and my car was injured too badly to be driven away and to a shop. In my state of shock after the incident I was unable to concentrate on anything that was going on and, at some point, the responding officers called Brown & Brown to tow my car and keep it until we could figure out what we were going to do with it. Not only was the driver who arrived at the scene extremely quick, but he was very nice and considerate of my panicky and out-​of-​it state. My family got out of the ER too late that night to try to get the car out of the lot and the next morning we were quick to revisit the lot to look closer at the car and to find out what kind of fees we were facing.
The next day we worked with an extremely helpful employee who introduced us to someone who might be used to fix the car (if it could be repaired) and who explained that we could authorize that the car be transferred into the care of the adjoining body shop. This helped us greatly with the costs of storing the vehicle while I tried to get back with-​it enough to figure out what was going on and it gave us a little more breathing room while we tried to work with insurance. Furthermore, they facilitated us getting in touch with the man who soon-​after bought the car for parts without us having to move it or search for a buyer.
If, God forbid, you are involved in an accident in Doraville or the surrounding area, I would recommend requesting these guys or at least crossing your fingers that this is who is called out.

my car broke down at work. I provided Shawn my location and the repair show location and phone number. He called me a few times about my location because he was lost (Being in a towed business, I would think he has a GPS). After he arrived he asked me about direction to the shop. At this point, I was a little worry because he didn’t seem to know where he is going and no GPS. Shawn quoted me $ 75 dollars to toll the car a few miles down the road to a shop. He said that there is a $ 10 fee on top of that.. I was expecting to pay $ 85 but when I look at my bank statement, I was charge $ 101.50. I couldn’t believe how much they charge me. Last time I got my car towed it only cost $ 60 for 15 miles to a repair shop. I called the company and express my concern about the overcharge. I was transfer to Shawn and he said that «there is also a $ 3/​mile» I don’t know why he didn’t tell me about this charge over the phone or initially or else I would have use another service. I won’t ever be calling them again.

Had to get my truck towed home from a gas station because I was having problems with the key. I called Brown & Brown and the guys on the phone were very nice and so was Andrew, the driver that came to tow my truck. He was extremely nice, personable and helpful. The fees were just as described over the phone, no weird hidden charges or extra fees. The cost was plenty reasonable and the whole thing took less than an hour from my phone call to getting home.
I guess not many people are happy when they have to get their vehicle towed, understandably, but I am very happy with Brown & Brown and Andrew.
Thanks guys!

Mother of god.
My car was towed recently in a very terrible ordeal. When I managed to track it down and go to pick it up I noticed something very odd, my brake pedal was going all the way to the floor. That seemed like a bad thing so after another fun few ordeals I found out they ripped my brake line out when they towed the car. Fantastic. Of course they denied all responsibility and it ended up being decently inexpensive to fix so I let it go. Usually I fight things like this on principle but I really, really never wanted to deal with these incompetent people again in any way.
Stay far, far away from this place and if you have the unfortunate event happen to you of having them tow your car, give it a pretty thorough inspection before you retake possession and drive it off their lot. Like that awesome animated series and really bad series of Michael Bay movies about transforming cars, there is more than meets the eye.