BLS International US

DO NOT GO TO THIS EMBASSY!!! The people here don’t know what they are doing. They will drive you in circles every time you call them or go there. Had THE MOST TERRIBLE experience here than any place I’ve ever been to! They try to take money from you every opportunity they get. I had to renew my passport and went to this office in person and paid the fees. They told me 4 – 8 weeks for the passport to be done, it has been literally AN ENTIRE YEAR! And every time I call, they give me new numbers each time to call saying they can’t help. I recently moved to a different location and called them to change my address for the delivery of the passport when it is done, they asked me for my credit card number to take $ 15 out even though I had already paid in person. And when I told them I already paid, they said I did not and so I told them to check in their system, I even gave them my receipt number so they can see I paid but they said that they cannot check to see if I paid with the receipt number because they aren’t authorized to do so, this is the MOST PATHETIC thing I’ve ever heard. They’re telling me I haven’t paid without even being able to check to see if I did or not… this is just beyond stupid! When I told them about all of this, they started giving me an attitude and hung up on me… how unprofessional is that? I never write reviews, in fact this is my first review ever. The reason why I took the time to write it is to save someone from going to this location. They will literally take your passport and not give it back till like a year later! I have to give one star because it won’t let me give any less. If I could, I would give them minus stars!

Lol I m on the horror side of situation. I sent return envelope with label. But they sent email asking me to pay for mailing back my passport! So I call them and they say my return label expired! (There is no expiration date). I paid 15 $ and I got an email from a gmail account which looks so shady. Now they sent an email with the tracking number that belongs to the return envelope I sent! So they charged me for return shipping and sent my passport back in the return envelope I sent. Best thing to do is not send return envelope so u can pay them for shipping and they will send it back. Hopefully I don’t have to deal with BLS for another ten years.

Like the previous reviewer, I was a little wary of applying for the renewal of my passport but was pleasantly surprised to how smooth the entire process was. I live in Florida and submitted a postal application on 27^th Jan and received my passport in hand on 13^th Feb. BLS themselves offer UPS services which saves one the hassle of sending a return shipping envelope. Also, I had a few questions while filling up the forms and all my queries were promptly replied to via email. The only reason I am docking a star is that it is very difficult to get through to the BLS call center. Overall, very happy with the company.

Well, we do hear different horror stories from these consulates now and then. But my recent experience dealing with BLS was mostly positive.
My current Indian passport is expiring next year, so after procrastinating for a while I finally decided to go for renewal. I looked up the website and went with every single paper work and notarized copies of address proof and proof of status in USA.
First of all, they are no longer located at 5607 Glenridge Dr but instead at 5881 Glenridge Dr, on the ground (or first) floor. So don’t simply google for address, which still points to old address — take some time and look up on the BLS website. They have tremendously improved the website from before — it’s still doesn’t always give all info, but at least it’s much user friendly and intuitive.
When I reached, there was plenty of parking spots. In fact, the building just looked deserted! Once you enter, you will see signs for directions of BLS suite. Again, the BLS office was a ghost town — there was no front desk, just some old desktop computer at one corner of the room. You will see a door leading to another room with lot of chairs — go in. That’s where you will find only human in this whole place!
But from here on, everything was surprisingly quick and positive. The staff greeted me and once I conveyed my intention to renew my passport, she looked at all my documents and took my current passport and gave me back a receipt and tracking numebr (I had to pay $ 91.20 for it). I was told that I would receive my new passport in 3 weeks. That’s pretty much it! Also she gave me back ‘Nationality verification’ documents which the website says mandatory but she told me that it’s needed only if your passport had already expired.
Overall the service was good, the staff was friendly and everything was quick. But I would say reading their website and coming well prepared, helps a lot.
4 stars,