BEST WESTERN PLUS Hotel & Suites Airport South

Bed Bugs!!! Need I say more? If so, the staff is rude, the bed is old and uncomfortable, the pillows are tiny and suck, the place is dirty, weird (mold?)smell…bottom line, stay away!!!

I stayed at the hotel due to a weather delay that caused my connecting flight to leave without me. I found the room to be clean and the staff helpful. The breakfast is included with the stay and overall I found it to be a great place. I would recommend it and would look into staying here the next time that I am in Atlanta.

We stayed at this hotel as our Delta flight was delayed and the airline had to provide an overnight accommodation to us.
The hotel itself was clean but a little worn off.
The free shuttle from the airport was supposed to run every 20 minutes but in fact the driver was there when he felt like it. At night the receptionist was looking for the driver for about 20 minutes — he wasn’t answering her calls. When we were trying to catch the shuttle from the airport, we called the hotel, they told us to wait for 15 minutes. After 20 minutes of waiting, we called again and they said the driver was just leaving the hotel at that point.
The lady at the check in (Denise?) was extremely nice and helpful. She went out of her way to walk us though the possible entertainment options for the night.
The following morning another lady at the check in was extremely rude. We called to ask for the shuttle — she told us to come down first. When we came down, she said the shuttle was leaving in half an hour. Why couldn’t she say this over the phone and not make us wait for the shuttle at the entrance???

Our flight on Delta was cancelled and rebooked which caused us to miss our connection home. Delta gave us a hotel voucher for the Best Western South — our stay here was not by choice. The check in was surprisingly easy and fast, the woman working the front desk was friendly and helpful, providing the WiFi password without being prompted and giving us suggestions for dinner options.
Our hotel room smelled intensely of soap and was clean. The shower had excellent water pressure and consistent water temperature… while a Best Western is nothing to get excited about, I really don’t have a single complaint about the place!

Its a shame when you go to a place and the little things stand out in your mind & eventually there are so many of them that they take a pleasant experience and turn them into someplace you wish you had never gone… especially if you were low on cash and were trying to make the best of the situation. When i first arrived i gave the place 3 stars it lost its first when lock on door jams with bolt out when trying to shut it completely. Not to mention key card reader lights up all three colors at once then blinks like a traffic light for 30 seconds b4 it decides to let you into your room. Television although is flat panel there are no movie channels. So i tried my phone but tv wouldnt link with it so i tried i pod & video audio jack but my wire developed a short. But even if that hadnt occured… every couple of minutes free wifi would shut off.
So i try sitting at desk to watch something on my tablet… but the desk chair has no padding it just a sling that rest on the metal frame so no matter how much or little you weigh you would be more comfortable sitting on the curb out in the street.
No matter how good a mattress may be it needs a good box spring & this one looks like it fell off a trash heap. My son wanted to play his xbox live online but the ethernet jack wouldnt link as well. So im left wondering what people who bring a laptop without wireless wifi do if hardwire connection doesn’t work. !!! Why do some places think its ok to place a coffee maker in the bathroom if limited on space… No one wants a cup of coffee while taking a crap or shower. And if they say a toilet gives off a mist when flushing that will taint your toothbrush with fecal matter. I certainly am not drinking coffee from that which is tainted with community fecal matter!!! Lastly on my 3^rd night while me and my son had delivery pizza and watching tv in our room… We get a visit of the unwanted kind… baby roach on the curtain. Therefore that sums up my one star for this hotel.

We stayed here a total of 3 nights when we were in Atlanta. For me, a hotel is a place to sleep and sometimes grab breakfast so I’m not super picky. Even so, this one is only decent. I don’t understand why a king sized bed comes stocked with four half-​sized pillows (think throw pillow sized) and one thin blanket. They made me come down and get additional pillows and blankets when I called to ask for more and then kept me waiting at the counter for several minutes while at least one of the 3 people at the desk was doing nothing. In general the staff at the front desk varied between barely courteous to nice and helpful. The breakfast was your usual hot continental breakfast– waffle maker, premixed eggs and cheese, biscuits and sausage gravy. Not terrific, hot and free.

After 8 months of traveling through the North East, Mid Atlantic and the South from NH back to FL, my friend’s vehicle was vandalized and personal property stolen. Nothing like this had happened during his trip; absolutely nothing! Apparently, according to police, this is not the first time this has happened here. Don’t come here!

I don’t understand why people complain about this hotel.
It is clean and people are friendly. If you call the hotel they send you the shuttle to the airport right away.
The have a decent food delivery service. Of course it is not a downtown hotel and it is quite cheap so it is good.

So I got stuck in Atlanta (again) and had to select a place to crash from a handful of god awful motels in the area. Went with Best Western. Oh well.
For whatever reason, I got dumped into a smoking room. Do those still exist? They do in College Park. In the morning, myself and the belongings reeked of tobacco, and I couldn’t run out of the BW fast enough. But hey, the shower was functional.
The vomit-​inducing complimentary breakfast was nearly gone when I got downstairs (be there by 9am or… actually, don’t bother — eat at the airport). I checked out, hopped in the airport shuttle, and vowed to never return to this middle-​of-​nowhere god forsaken hole ever again.

Stayed here for free after a Delta flight had mechanical problems. Friendly staff, especially the manager (?) at the front desk.
Seemed clean but kinda rundown, but probably commensurate with the price. Walls were thin so I could hear my neighbors watching some kind of opera/​comedy late.
Didn’t have the breakfast. Wifi worked okay though I had problems trying to watch Netflix.
The shuttle service was slow and 20 minutes late in the morning for pickup. I wouldn’t trust the shuttle schedule, get there early.

Decrepit. The hallway of my fourth floor room had a distinct mildew smell. The room was barely acceptable. A bedside lamp didn’t work, the TV remote would change channels in only one direction. You couldn’t set a sleep timer.
Threadbare sheets, one of those funky showers that changes temperature on its own while you are in it.
On the upside, it’s pretty cheap for Atlanta, and was reasonably quiet, but I can’t recommend.

We really enjoyed the stay. The staff was courteous and accomodating
Standard Breakfast. Wifi is slow.
Room is clean and quiet.
Very much worth the price paid

I definitely don’t recommend staying here. If you are in a bind and need a place to stay, I still don’t recommend staying here.
It has a bed, which was comfortable. I never said they had adequate blankets. The showers in my college dorm which required the wearing of flip flops were much cleaner. Duct tape was on the office chair, stains were on the carpets…
Five floors of vending machines later, each one sold out if out if order… of everything. Called the desk and their response was sorry. No offer to bust out apple juice from the «continental breakfast» not even a sorry.
And that «breakfast» I didn’t see it. Well, I saw it from a distance but it wasn’t open yet when we left on the shuttle. I asked if we could just run in to grab a pastry, and the front desk worker said no that he’d open when they were ready…
Oh and that airport shuttle they brag so much about… check engine light on, gas light on… at least we got to the airport.

The comedian David Brenner who used to substitute for Johnny Carson wrote a book in the late 90’s that I recall reading but dont remember the title.
«you know this is a different kind of hotel when you flush the toilet and the ice machine in the hall goes on»
A quote from that book
He could have been describing this hotel… although I did not check to see if they had an ice machine.
I stayed here sunday night after a airline snafu where I missed my flight to Chicago after a weekend in Cancun.
If you are looking for a nice hotel with a nice bar where you will meet other travelers and share some lonely moments together this is the wring hotel for that :)
If you are looking for all sorts of ambiance this would not be it.
If you are looking for a weekend of Spa treatments… eh, wrong choice.
What it is good for is if like me you have a early morning flight and you have to be at the airport early… they just so happen to have a airport shuttle that proved very useful to me yesterday in getting back to Chicago.
I dont know why I am complaining… The airline paid for the room… I just wanted to share with everyone the experience :)
Oh yea no need to check out… Just throw your room card in a jar. …talk about thinking «outside the box» NICE !!
See you at the airport

I can’t review the actual accommodations as I never made it to a room. So this is a review only of the front desk and shuttle staff.
I was sent to the hotel with a voucher from an airline after my flight was messed up and I got stuck in Atlanta for the night. I was extremely ill and just wanted to sleep.
After arriving at the hotel around midnight and then waiting ½ hour for the clerk to check in the 3 travelers in front of me, I was informed that they didn’t have any rooms left.
Didn’t the clerk know that he only had three rooms for four people? Instead of making me wait ½ hour, I could have been on my way to another hotel.
To make things worse, the clerk called the hotel across the street and sent me there even though they didn’t have any available rooms. Then the Best Western shuttle took me and 7 other exhausted travelers to the wrong hotel and tried to leave us there with no options.
Not a stellar night for their staff.

Best Western Plus is defined as a hotel that offers modern amenities and thoughtful designs to accommodate the needs of any business or leisure traveler. I stayed for business early Feb was the best stay ever, room was spacious for a king room and my business assosciate was impressed. Went back a few weeks later with family for leisure after a 2 day drive from west coast and the room was HORRIBLE. Bedskirt was ripped, office chair was taped up on the arms, shower didn’t work and the outlet shorted out my laptop… we got moved to another room that was not as good. The shower was broken also and the carpet stained etc…
**************UPDATE**************
We were offered $ 30 for the inconvience and I informed that was unacceptable so we were offered a full refund. I still won’t stay there again.