Best Buy

Located in Edgewood Retail District, this is the closest Best Buy to my house. Edgewood can get quite busy, but I always find a parking spot near the building. Perhaps because retail electronic stores aren’t as busy as they once were. I don’t have much need to shop here, but have several times over the years. I have used the store pick-​up option which is a great way to save shipping costs when buying online. Downside is that it can frequently take longer than just grabbing your item from the shelf and using regular checkout. The staff tend to be helpful if you approach them. But you don’t really see them going out of their way to assist or ask if you need help. On one visit, an item was not on the shelf and a employee checked the back for me and found my desired item. Yay. Ran into an issue using a credit that I had — it wouldn’t scan and apparently the number on the card wasn’t working and he was about to give up as he said there was no other way to apply my credit. Fortunately, he kept trying to scan and magically it worked. IDK what was up with that, but I was getting very frustrated as I had about $ 50 worth of credit. Happy it all worked out.

This place is the perfect example of a business taking their customers for granted. Admittedly, it’s the only tech speciality store in the area and has a good selection of phones, computers, tvs, and tablets, but 90% of The people who work there seemed annoyed by the customers. I wanted to purchase a tv and it took 15 minutes to get help, and instead of trying to help me figure out a reasonable option for delivery and installation, the sales associate told me that would cost $ 350-​MORE than the actual t.v. So ridiculous.
On top of that, the geek squad folks charge outrageous prices and lost the power cord to my laptop and refuse to admit that they took it when I sent in my computer for diagnostics. Further, they asked that I set up an appointment to pick up my own machine. Needless to I say won’t be going back and I’m spreading the word.

The absolute worst customer service I have ever seen in a retail store! I have been to this location more than 10 times in the past 4 years. And not once, has any associate approached me to ask if I needed any help! Several times I have said that I would not patronize this location again, but I swear this is the last straw. Today I came in to make what you would call a «big box» purchase of a 60 inch television. I walked through the TV section comparing models and prices. After settling on a Sony model, I still couldn’t get an associate to walk in my direction. I decided to take my business to BrandsMart.

Refused to take back items bought on
that were gifts. Said they don’t take back items that they don’t carry in their store. Even after showing them items on their own website they still refused. DO NOT BUY FROM THESE PEOPLE ONLINE OR BE PREPARED TO KEEP IT. Apparently they sell 3^rd party items on their website and do not stand behind them at all.

I come here frequently since I live nearby. The customer service is really poor here right now. I attempted to purchase a pre-​order game last night but there were some issues online so I had to come to the store. It took me 30 min at the customer service desk before I finally gave up on the freebies that come w pre-​ordering a game. Came in to pick up the game and the customer service rep didn’t look at me, grumbled some technical complaint while typing in some corrections, handed me the game and left me wondering why I come to Best Buy. Target sells games as does Walmart and Amazon. What ever happened to looking at the customer and smiling?

We have had nothing but great experiences with this Best Buy. After a terrible experience purchasing and exchanging a dryer at Lowe’s, we returned our final purchase and went to Best Buy instead — where we ended up saving money for better customer service. We recently discovered the dryer we purchased was on sale for $ 50 less than what we bought it for — 20 days before. We went to customer service, asked if they would give us a refund and because they said yes and had a great sale going on, we ended up buying the matching washer. We typically buy online and pickup in the store, which is a terrific option — especially when you know exactly what you’re looking for, or want to compare things at home. I can’t speak for the customer service while shopping in the store, because we haven’t done that.

Perhaps the worst customer service possible with, even low standards. I would recommend going online and avoiding this store altogether.
Let’s face it all best buy has left is customer service and this store is challenging at best to resolve an issue. I asked to speak with the manager and the rep honestly walked away — she said sorry I am trying to help you — then spoke with another customer.
I ended up calling the store from my phone to ask for the manager. This simple return /​exchange took over an hour. Sorry Best Buy its time to either hire /​train real customer service reps or encourage others to shop online.

My experience with Best Buy was horrible. If you are going to shop there, please be careful with the salespeople who want to trick you to sign up for the Best Buy credit card.
I purchased Macbook Pro a couple days ago and the salesperson there, Jonathan, signed me up for the Best Buy Credit Card without me knowing it. I asked him if it’s a credit card, but he told me it’s a completely free, membership card just like a Kroger card. He then charged the laptop fee on the new Best Buy credit card, so I have no choice but to pay it off.
I called the manager afterwards, but she kept insisting that there was no way the salesperson can sign me up for the card without my regard. She didn’t even ask the salesperson’s name, so I’m assuming that tricking people this way is a common practice to get new applicants.
I know that I was naïve trusting him and entering my personal information, but it’s still not fair that he lied about the card. This Best Buy location should reconsider their ethics policies.

Do NOT buy an HP laptop from Best Buy!!! Or, in my opinion, from anywhere!!! I bought a brand new HP laptop from Best Buy two months ago. It inexplicably froze up– all I do is watch videos and movies on it-​and Best Buy wanted to charge me $ 129.00 to fix it! With no guarantee it would stay fixed!!! Microsoft-​the operating system is windows 8– wanted to charge me$ 179.00, and HP also wanted to charge me $ 129.00! This is extortion, plain and simple! And I am within the HP warranty, which come to find out covers absolutely NOTHING at all!!! No, by another brand of laptop, not HP! They don’t last two months-​at least my brand new, expensive HP laptop did NOT,-and it has never even been off my desk! No, get another brand, HP is garbage, and their tech support and warranty is a bad JOKE!!! And while you are at it, don’t go to Best Buy on Edge wood in Atlanta, Ga.!They don’t play fair regarding sub par or defective merchandise they sell, and then try and ROB you with tech support! Please follow this advise and don’t waste almost $ 1,000.00 on JUNK with no warranties at an unscrupulous dealership like I did!!!

I’m convinced Best Buy in its brick and mortar form exists only for the true technophobes and lazy Luddites who are blithely amenable to paying double, sometimes triple the cost for their electronics. You’d best buy from the internet, people. Adnan did it. Standby.

This review is about my experience with the cuss-​tomer service at Best Buy. They have some of the best people i’ve dealt with but this is not about those oh-​too-​few examples. This is about the vast majority who don’t care about their customers even a little bit. Maybe not even their jobs. The level of care seems to flow from the top in my experience and it is abysmal at Best Buy. My advice to anyone buying from Best Buy is to try to find another alternative. The sooner this place goes out of business the sooner their customer service reps can get on to ignoring, putting on hold, and being just plain incompetent at another job.

I went into this Best Buy ready to purchase a 65 inch Samsung TV. The sales associate informed me that they could match or beat the competitor’s pricing. While in the store I located the exact same tv at SAMs for $ 1,699, while Best Buy was selling it for $ 1,799. The manager agreed to sell the TV for $ 1,699. I then called Brandsmart on speaker phone and their sales associate stated they could beat the SAMs price by $ 20. I asked the manager can you beat or match a sales price of $ 1,679 and he refused! He lost a potential life long customer for $ 20. Unbelievable! Save your money! You can get the exact same product at Brandsmart for cheaper! Just ask the Best Buy manager BJ — he will confirm that fact for you.

Customer service is bad. I’ve had to seek out an associate and wait for 30 minutes just to ask one question while they were not that busy.

I really don’t know how to feel about Best Buy. It feels about as soulless as a Wal-​Mart among suburban sprawl but sometimes it is necessary to go in to pick up something because you don’t want to pay for shipping.
My luck with Best Buy goes like this: When I don’t need help, those little blue-​shirted leeches are stalking me at the store asking me if I am finding everything OK. When I DO need help, no one is to be found. I’m sure others have had this same situation.

It’s not quite as nice as some of the one’s in the suburbs, but thats because its not in the burbs! I have been to this one dozens of times and the employees are almost always friendly and really helpful. There geek squad computer service was fine for me and if I ever had n issue with any purchases I never had a problem getting complete refunds here. There’s also a small garage on the side that will install tech in your car which is a nice bonus. I’ve only used that garage twice, but both times they did a great job and it didn’t cost me very much!
Still way more pricy than shopping online though! I rarely buy anything electronic in-​store, even on black Friday, because the deals you can find online now are absolutely ridiculous. However, you can always go in here to look at and test products to then buy online. (Don’t judge me! :)

Still Twilight Zone-​y here at the Best Buy of Edgewood. I completed a
order, which is designed to zip you in and out in under 5 minutes. Not the case last night — they had a scrub-​team member answering phones and working the pick-​up desk, who had no idea how to check out my Internet order. after 10 minutes of waiting (all while he was answering a never-​ending string of incoming phone calls), a gal — who may have been on break, dunno — came over, scanned my bar code and sent me on my way. Sometimes you can tell the vibe of a store by just standing there and watching the customers and associates, and it was truly just awful-​weird stuff.

So I waited for the new iPhone 5S and was the 5^th person in line. They had not received any AT&T iPhones by 8am and took down my information for a reservation. They were supposed to call me when they received the shipment, but a week later, I went in to check.
They had no record of my reservation, told me that I could not get a phone, and that I needed to make a new reservation. Their staff is horribly condescending and rude. Just stick to the apple store or ordering online. Maybe your reservation won’t vanish then.

GeekSquad temporarily saved my day. My laptop crashed the day before a big workshop weekend. From talking to more computer savvy people, we suspected my hard drive might need to be reseated. I followed a YouTube instructional video, but then got nervous.
I called Best Buy and they suggested I come in. They said I’d have to have an appointment, but could arrive early just in case something opened up. The technician talked to me about what was wrong and what I suspected. He then opened my laptop case and reseated my hard drive. That didn’t work, so he reseated my memory (didn’t think of that). That worked! And it didn’t cost me anything.
That wasn’t the solution because my computer was deader the next day. Compared to my attempt at garnering help at a Colorado Best Buy, this Best Buy rocks.

The sales staff inside is just average, but the main installer – at least, the only guy I’ve ever seen there doing installs – is great. The store gets a average 3-​stars, but the installer gets 5-​stars.
He did a great job installing a new head unit in my truck. He ran through all the features of the deck and made sure everything was working properly. The install was clean and professional.
A few days later, I noticed there was a buzzing/​rattling coming from my dashboard. I guessed that it was due to something related to the install, but couldn’t be sure. I imagined that it would be hard to pinpoint, and that if I took it back to Best Buy they would just claim that it had nothing to do with them, like a lot of places. would.
I took it back, and the installer came out and checked out the dash, pulled out the deck, and looked behind it. He asked if I had the original paperwork, but when I said I didn’t he just said don’t worry about it and kept working.
He hadn’t done anything wrong during the install, but there were several wires leftover from the original factory unit. He guessed that maybe one of them was causing the buzzing, so he zip-​tied all the wires together so they wouldn’t come loose.
No more buzzing. System sounds great. Didn’t charge me, didn’t ask me to fill out any forms, just said that if I had any more problems that I should bring it back by.
Well done, A+. If I find out his name I’ll post it.

I frequent this Best Buy more than any other. The sales associates are always very helpful and I enjoy coming here… and they always have everything I’m looking for.
I have no complaints ;)