Berkshire Terminus

Where do I even begin … I never actually moved in but going through the process was one of the worst experiences I ever had. The leasing office is terrible. I guess they are going through changes and swapping out people. I was told all the wrong information about the unit I wanted to lease. I was told that I could get half of my money back that I put towards the security deposit and admin fees, but all of a sudden the story has changed. The unit was actually decent but the leasing office especially Amanda is horrible. There are plenty of other luxury apartment communities in the area so choose wisely.

The only reason I live here is because it’s close to my job and it’s cheap compared to other properties in the area. Management started off friendly toward the beginning of my lease but it’s been downhill since then.
Aside from all the consistent maintenance issues the other reviews mention (elevators that break once a week for example), there are also problems with their online rent paying system. Another issue: no spare key unless you want to shell out $ 100.
The biggest issue though has been with the mail. And I’ll admit, this is partially the post office’s problem, but management has done almost nothing to rectify the situation. I had been missing a bunch of my mail for a while so I went to the leasing office to ask about it. Turns out the mail carrier had been putting it in the wrong box; management said they would look into it but that it was mostly my problem and not something they were going to try to fix. Months passed and the same thing kept happening. I went to the office again, and they pretended as if this had never been a problem before. They said they’d take care of it and notify me of profess. Have I heard anything from them? Of course not.
If you have any intention of receiving mail, don’t live here. Again the only reason I do is because it’s close to my work and it’s relatively cheap (probably because it has so many problems)

The only pros for this apartment complex is that the location is great and convenient and you don’t have to pay for parking (unless you want a reserved spot).
Day 1 of Move In: I was waiting for my keys in the leasing office so I could move in. One resident was moving out during this time. When the resident saw me waiting in the office, she warned me to not live in this apartment complex. Little did I know, how right she was.
Staff was courteous and helpful before I signed. After signing, I noticed there was a complete 180. Staff started to act «passive aggressive» by answering questions rudely and offering no additional help. When a staff member was walking new (possible) tenants around the complex, she requested that I wait for the next elevator so that they could use it first (I was going down, and they were going up). I don’t mind that she requested to use the elevator first, but I do mind how she asked. She was extremely rude.
My mail got lost for 2 months, and when I mentioned it to the front desk, they mentioned that sometimes it gets sent to other complexes (Berkshire Terminus vs 10 Terminus).Additionally, I was told something along the lines of «Hm, well if I see your mail, I’ll let you know. You should go to the surrounding apartment complexes and look for it there.» Don’t count on packages getting to you for the first couple months.
My apartment flooded twice (lived on 1^st floor). The first time I complained, I was rudely told that «It was a flash flood *insert audible sigh here*» and no additional explanation. No compensation was given and by the time a maintenance worker arrived with a fan to dry everything, I cleaned it up on my own. Note, the worker arrived over 3 hours later. The 2^nd time my apartment flooded, I brought it up with the property manager, and they gave me $ 200 and allowed me to move to the 5^th floor. $ 200 is a drop in the bucket compared to what I pay in rent. Additionally, I had to take a day off of work to move my own furniture (no moving help was offered by management). Also, transferring internet service, GA power, and renter’s insurance to the new apartment is always a pain.
The elevator in building C is constantly broken. This elevator is the only one to get to the C parking garage. So if it’s broken, I have to climb down 8 flights of stairs (5^th floor to parking level 1) to get to my car or 6 flights of stairs to get to the street level. The garage gates break or remain open, allowing for people to drive into the garage freely. A new parking implementation begins in May — visitors are only allowed to park in additional spots surrounding the complex and the spots right outside the garage gate. This is approximately 21 designated visitor parking spots which are ALWAYS full. The staff then indicated that guests can pay $ 15/​day to park in nearby parking garages.
If you have an apartment that faces the pool/​courtyard, be prepared for noise that echoes. Especially little dogs on balconies that keep barking at 3AM. The printers and computers are constantly broken — you should just buy a personal printer. If you use their computer, make sure you use «Private Browsing» and make sure you delete any sensitive documents you printed (or tried to) print out. I’m not sure how often they clean the computer from all users’ data. For example, I’ve run across documents that people left on the computer which contain sensitive information such as SS number, bank routing numbers, etc.
Be ready for little hidden fees here and there. When you’re calculating your rent, make sure you add in the $ 30 valet trash, $ 85 cable/​internet, and $ 5 pest fee. Additionally, your water bill (billed to you 2 months later), electric bill ($ 30 new account fee), and a $ 5 sewer convenience fee (EVERY bill). Valet trash is pointless for me (not sure for anyone else), because everyday I have to pass the one trash chute which is by the elevator.
I highly recommend you do NOT live here. Do your research regarding surrounding apartment complexes. There are many apartment complexes that are infinitely better. I cannot wait for my lease to end.

I wish I had done more research before moving into Berkshire Terminus —
To say living here has been a disappointment is an understatement. Noise is out of control from loud parties until all hours. Trash in hallways, elevators broken every other day, and a management team that does nothing. It’s not cheap to live here — so shop around, spend your money elsewhere.
Don’t make the same mistake I made.

WORST PLACE IN THE CITY. DANGEROUS DANGEROUS DANGEROUS. Bad security, staff walks into your apartment unannounced, gates and doors left open, elevators not secured, management does not care and is not involved.
Do NOT live here… worst place for the high rates.

Well, someone got shot in our building on our floor last night. All we received was a note saying (paraphrasing) these things happen and we THINK there has been an arrest. We are moving out in a week. Also, the parking garage doors were broken and left open for days (on day of shooting too), so that could be how the person got in. Also, the elevator has been broken for a week.

I’ve lived here now for nine months. The staff is amazing. Ann Marie, Sam, Kadie, Nick, and Shak all go above and beyond. Yes it is a new property so as with any new property things sometimes take longer than expected, and are out of managements’s control with multiple contractors. I love that we have various activities here and the amenities are amazing! I love the lounge.
In addition, the pricing is VERY competitive. Nearby properties are $ 300– $ 400 more for the same or even smaller space. I just got my renewal as well and only $ 4 more! I lived in other properties in Buckhead before and they would typically go up $ 150-​$ 200 every year.
From every angle and direction, this property can’t be beat.

This is far and away the most toxic landlord tenant relationship I’ve ever experienced. The front office personnel are nice and sweet until you sign the lease, and then they become openly hostile. Work requests take at least a month to be addressed. Cars are regularly vandalized in the parking garage, and the valet trash that you pay $ 30 a month for is almost never picked up. I would not lease here if I were you.

I love living in Berkshire Terminus and decided to renew my lease through Kadie, one of the Berkshire leasing consultants, for another year. First, the location is great. The pool, gym, and multiple common areas are always great to spend time in as well. I love reading on the rooftop deck during the day. I have always found the leasing office to be very responsive to my requests, which is a great quality for a leasing office. I also love that they know my name.
One of the best things about the apartment is that the leasing office staff host monthly apartment get togethers which has made getting to know my neighbors so much easier. Its so great that the complex is starting to feel like a community of people!
Love Berkshire and I can’t wait for another year here!

It was a pleasure touring the Berkshire Terminus. I was so close in making this my new home, I even had a few friends coming for tours as well. I must say the only great thing about this property is Samantha. She is a God send!!! But unfortunately everything else about the Berkshire Terminus isn’t up to par. Ann Marie, the property manager has the WORST attitude of anyone I’ve ever met. I don’t understand how she is even able to keep her job. She was rude, disrespectful and so bluntly racist; she had several phone conversations with my friends who where ready to sign their new lease and was so rude. In my process of signing she refused to work with me saying I was over qualified for renting there. Good thing I dodged that bullet. Samantha worked so hard and patiently with me, she’s a BEAST! if it were not for her, i’d say shut this complex down. its not worth it. maintenance was not helpful, and the unit that i was promised and even paid 3 months of rent in advance to reserve it was not ready. I IMMEDIATELY withdrew my lease and cancelled the process of renting there. They capitalize off student residents and business professionals but overall if you are a minority, regardless of your income, they will not be eager to rent to you. If you don’t work with Samantha you can forget it!!!

I had the pleasure of touring with Samantha (leasing pro) on July 1. She was friendly, PATIENT, and professional. The property was everything I expected, in terms of cleanliness, price, amenities and location. As a result, I decided to lease. I’ve read not so good reviews below but after my visit I can honestly say, this property deserves 4 if not, 5 stars. Again, Samantha was amazing and really represented the apartment/​property well with her personality.

Price is very competitive from the rest here on the Buckhead area. It is in a great location near shops, and, restaurants.

I live there too and can’t help but agree. It hasn’t been a terrible experience but the place is half finished

This community used to be great when greystar managed. Now Berkshire manages it and it has gone down hill. Not always clean, carpets and trash in hallways, gym isn’t kept up with and pool is dirty. Gates are left open in parking garage and they do not use the key fob security in the elevator anymore. Greystar had a friendly helpful staff, the Berkshire manager is rude and she is short with residents even though her emails dictate that she is available to answer any questions. I love my unit, but the manager is not only not nice to people, but not nice to the residents in the building she manages. I wish the greystar staff never left. If they could work on safety, cleanliness and a new manager this place would be 5 stars.

Wow. This place really isn’t what we were promised when we moved in. The unit itself is just ok. We moved from 77 12^th in midtown and they don’t even compare. The property is poorly managed. Gates and elevators are constantly broken for days at a time which is a safety concern because once you’re in the gate, you’re in the building. The property manager said she’s not responsible for the tenants safety. She’s correct, but she is responsible for a secure environment because they advertise it. The walls and floors are thin. You can clearly hear voices from the unit next door and it sounds like an elephant lives upstairs, but it’s a small lady. Construction is 3 months behind from the completion date. Jack Hammers at 7:45 are just the icing on the cake. Not to mention, if you’re in the new buildings, don’t expect it to be easy to get your mail. We’ve been here for over 3 months and still don’t have a mail box. I would recommend anyone looking to move to Crescent Terminus to wait until construction is 100% complete and the property managers get it together.