Avana Lenox Apartments

The apartments are nice but totally overpriced. I was quoted one rate and then when I paid my rent, I found out that it was actually $ 250 higher. The COMMUNITY IS NOT GATED, it has not been for a long time. When the gate is closed, there are always issues. The pool, gym and business center has not been open due to renovations, so if you move here, just look forward to a nice apartment, not the amenities. Also when I spoke to the supervising staff, I was told countless times «you are not paying for amenities, you are paying for an apartment, read your lease, it’s a legal document. «all over the internet they advertise the amenities that are not truly available at the location and there’s no accommodation or discount for lack of security and amenities. Now I’m stuck in a lease in an overpriced apartment with no amenities or security, everything I thought I was getting when I moved in. Antwan and Emily are the absolute best, they cannot make major decisions in the office but they will absolutely help you with anything you need within their limitations.

I’ve lived here for about a year and a half. I love the location and the close proximity to Lenox Mall, Midtown and Downtown. You can’t beat the price point for the space and area. The apartments itself are nice and I will say the maintenance team are the beat. They are always prompt and on point. Even though I love the community there are some cons. And the con is the leasing office staff. I’ve never lived in an apartment complex that doesn’t clean the buildings. The hallways are littered with trash and debris. The halls can be easily clean with a blower. TRASH TRASH TRASH. There supposed to be set hours for trash but it’s not enforced and people take advance of this because it’s not. I’ve complained too many times and I’m tired. I will not even talk about the pets in this community, that’s another review within itself.

I’ve lived here for a little over a year and I’d say I’m pretty satisfied. Overall, I have a nice apartment for a great price considering the area I am in. It allows for a short commute to work. There are some drawbacks though — the gates never work so you might as well consider this a none gated community. There always seems to be a smell of weed in the parking deck and sometimes it makes its way into the apartments. There is a giant dog poop problem — many resident don’t pick it up and a few shoes have been ruined. Also the maintenance is poor — my HVAC unit went out at least 5 times within two days while it was freezing outside and they actually tried to tell me that it was my fault. Although I renewed my lease, when it is up next year I will look elsewhere.

I paid a visit to the leasing office recently to inquire about availability for a one bedroom apartment in July or maybe August. I had done most of my research before visiting, but I wanted confirmation as I don’t rely heavily on information from the internet. First and foremost, I really like the community feel of Avana Lenox, which attracted me most. However, I didn’t get the same vibe from the leasing professional I spoke to. The leasing consultant was very short and vague with information.
«What’s your range?»
«I don’t think we have anything available during those months, but I’ll check just to see… nope»
«And our one bedroom apartments start at $ 1200.» When I inquired which floor plan, she referred to the mid-​range 930sqft floor plan, which then became $ 1300. She made no mention of the smaller floor plan, and at the point, I made up my mind to leave.
In short, she just wasn’t trying to help, which is a great tell-​tale sign of the management, incredibly ignorant.

Management is so unorganized! Unprofessional, doesn’t respect your time, can’t answer any of your questions, and the worst part — they don’t even know what’s going on in their own office. One person says one thing, another one says they’re wrong, etc. Like HELLO! It’s not even that big of an office. Horrible internal communication!
Just don’t waste your time and energy. There are so many better places to look into. You will regret dealing with them.

Updating my review. Phones are back up, and they answered all my questions, honestly.
Despite these horrible reviews and pictures, I’m still wanting to check this place out because i really need a spacious, convenient place. … but the number listed on Unilocal,Google, and their personal website (???) is not working…

The management here is AWFUL!!! Do yourself a favor, and DO NOT RENT HERE. When Avana took that apartment complex over, they tried charging my roommate and I a $ 250 carpet cleaning fee (we dont have pets, never had parties, and were not the types to spill sh*t all over the carpet). The carpet was the exact same when we moved in, but they wanted someone else to pay for it. Not to mention they sent us the notice 2 months after we moved out, and under GA tenant laws, they have to notify you 3 – 5 days after you move out. Needless to say they are greedy and would not be surprised if they do it to more people. Other than that location is great, but break ins occur ALL THE TIME. DO NOT LIVE HERE. YOU WILL REGRET IT.

Avana Lenox is a great value for the Buckhead area. They offer large open floor plans and have an amazing clubhouse that is about to go through a complete renovation. If you are looking for a traditional feel in the city check this community out.

I have now lived here for 5 months. In that 5 months my apartment has flooded (and i mean full on FLOODED) 5 times. 4 times due to irrigation being poor and one time due to the line above us getting cut. They have done everything they could to try to handle it but it has been a slow as molasses process. I WANT to love living here so badly. I really do. I LOVE the location. My apartment is beautiful inside and pretty spacious. But it is not just the flooding. The vendors that they hire do not have any respect for the premises. For example: they hired pressure washers to clean – but I was not given any warning so my carpets that were outside drying from a flood were thrown in piles into the dirt where the locals take their dogs to poop – so they could pressure wash the walls and sidewalks. Additionally, after pressure washing the building my patio has been FILTHY –the rails, the walls, the floor, for nearly two months. They said they were going to send someone to clean it. Then they said they hired people to redo everyones so I said as long as it get’s done that is fine we can wait a week – but that last time was over a month ago. It has now been two months that we have not been able to decorate or enjoy our patio (my roommate smokes so that is kind of a big deal for her) because it is covered in Georgia clay. There were also towels that were hanging on our patio that were ruined from the clay as well. These pressure washers really did not GAF. I hate saying all of this because the staff really is very nice. Avana did give us $ 600 credit… but I am sorry 5 floods and ruined area rugs and having to deal with a filthy, disgusting patio is not worth it and does not makeup for it. I have waited months to write this review and given the benefit of the doubt over and over and I am just fed up. I have NEVER in my whole life had to complain more than once about anything with any place I have ever lived because literally – nothing bothers me – but this is just ridiculous… and of course we still have 7 months left here. I am that person who looks at reviews like the one I am writing and thinks –this person is probably just super uptight. I won’t have that problem – and usually never do. If you get a unit that does not have issues – you will like living here. If you get a problem unit… good freaking luck.
Location is great. Access to the highways is wonderful. I rarely have to deal with traffic. Publix is a mile away. There are fantastic points to living in this location… but pick a neighboring appartment company and stay away from Greystar.

Very pleased with our new apartment home! Have been here almost 90 days and all has gone well. Deana and Tamika are highly professional and responsive in serving tenants, as well as matching up potential new tenants with the right apartment home. Property is safe, attractive, clean and quiet as well as located conveniently near Lenox Mall, midtown, and Decatur. Also, has options for covered parking, with tennis, pool, gym, entertainment center and business center.

So far I have been living here about 2 weeks and THE MANAGEMENT IS THE WORST I HAVE EVER EXPERIENCED IN MY LIFE!!! I work in leasing and I’m disappointed in just about everything dealing with this complex. Literally. Let me go over what’s gone wrong so far:
The warning I ignored-​what drew me in was a ²⁄₂ on their site for $ 1100. Yes it’s cheap, but it’s also getting colder and if you work in leasing you know that’s when everything is cheaper! I get to the office and I’m told «oh that’s wrong. That’s for outdated units and we’ve upgraded them all.» I told them they advertised it so they have to stand by it. It was laughed off and I was told the rate was 1400 some odd dollars. I ended up leasing a place for a little over $ 1300.
Original Move in. I was supposed to move in Oct 16^th. Oct 15^th comes and I have received no lease, no pro rates, nothing! I send an email and received 0 customer service. Emily responded to my emails basically giving me the agent’s schedule who showed me the apt and telling me to wait two days until she is in the office. I requested a manager. Never got one. Just a bunch of «I’m sorries.» How ridiculous is that? You screw me on my move in and don’t give sh-​t that it’s been screwed up? Did they expect me to get a hotel and be in limbo for two days? A leasing office full of people and no one can give me a move in date? I had to wait two days for ANY communication which resulted in me moving in on the 23^rd.
Actual move in. It was a disaster. The apartment was full of spiders and Cobwebs. My boyfriend and I killed over 10 in one day. The remotes did not work and neither did the gate codes. Imagine moving in with no way to get in and out the complex. Sounds like fun right?
Parking — it’s nonexistent. No exaggeration. It won’t be disclosed so make sure you ask. My apt is near the parking garage… too bad you have to PAY a monthly fee to park there. Unless of course you park on the super inconvenient second floor, go downstairs, and walk across the parking lot.
Paying rent– so I moved in with the special. $ 99 look & lease (admin+app fee), and $ 500 off November’s rent. I ended up getting my app fees waived. I’d already paid a $ 200 holding fee (that somehow turned into a $ 200 admin fee-​how with a $ 99 look and lease special?). So while getting the move in money together, I was given an incorrect amount to pay still based on the move in date of the 16^th. The $ 200 hadn’t been applied either so then it became $ 99 look and lease OR $ 500 of Nov rent. Wtf. So basically I qualified for both specials based on what was advertised and now I have to pick one or the other. Both of these specials are still on their site at this moment. we figure everything out and I overpay by $ 5. I look at my ledger close to rent time and it says I owe another $ 700 in addition to rent due on the first. Of course nothing is waived and no specials are on my ledger. I email them to update it… that was days ago. As of right now it’s still saying I owe $ 555. The manager told me my ledger is correct. Not according to my lease which clearly says $ 500 off and the special you STILL have running saying $ 500 off if you move in by Nov 20. Besides, what apt let’s you move in without paying your move in money? That should have been a red flag right there as a manager. So I continuously call and email because I obviously don’t want any late fees because of their incompetence. I get an email today saying if I pay the $ 555, (keep in mind my app fees were waived and $ 500 off so technically they owe me money at this point) she won’t charge me a late fee. I’m obviously not paying. So I’ll have to see what awaits me tomorrow. I don’t understand why my ledger can’t be updated when I’ve asked at least 3 times.
The Apartment– it’s actually pretty good. Nothing major wrong so far. I’ve gotten rid of most of the spiders and cobwebs. The bathroom was cheaply remodeled as far as workmanship. If I press against the walls in the shower, it’s sinks in. The «tile» seems like it’s about 2 cm from the wall so it’s essentially a bubble. Oh and while taking a shower a LOUD ass noise happens that shakes the entire bathroom and wakes up my infant. I’ve put in a request but I’m not confident they will fix it bc they’ll probably need to redo the piping. Ice maker doesn’t work. Washer didn’t work either but has since been fixed. Maintenance doesn’t seem like they will be an issue.
I know this was long but I wish I had an unbiased detailed look into what I would get living here. If I knew then what I know now, I probably would have asked for my money back and got another apartment somewhere else.

General: I have lived here for 3 ½ years. I love the location. The management is friendly. Crime is perhaps a little higher than other places in Atlanta but it is in Atlanta and you do have a security alarm.
Past Problems: I’m on the first floor. The apartment has flooded 4 times. Two were not their fault, but the other two were due to the fact that the original leak number 1 was never fixed in the first place, resulting in the same leak three times. After the first leak i noticed that the apartment had water damage any many locations where it was not fixed. Currently, you can see water damage on the walls in multiple locations. When the last contractor fixed the base boards that were rotted from so many leaks, a ton easily over 1,000 ants came out in two different locations where the base boards were removed. The contractor said they would fix that but clearly they did not (read recent problems). Shortly there after, we had a bug problem which was typical of an apartment in GA. They sent someone out and the problem was fixed for awhile.
Recent Problems: The reason I feel compelled to write this post. I came home to 100s of ants coming from both places where they originally were colonized when the base boards were previously removed. I immediately killed them all and called the front office to put in a request for pest control (which they just started charging us a fee per month when Avana took over the management several months ago). Came home the next day from work. 100s of ants were back. By the third day of me killing and removing ants, they finally stopped. There were still ants crawling around throughout the kitchen but it was not 100s like previously. I come home Sunday night after being away all day, there are over a thousand ants crawling through the kitchen towards the refrigerator. They have gotten into the freezer somehow due to cracks somewhere in the sealing (I assume). I go to the store to get heavy ant killer and kill them all. I call the front office to leave another message. I left notes everywhere the ants were coming from and the spots that needed to be cleaned.
Finally, they send someone out on Wednesday. Get home, the ants have not been cleaned. I call the front desk to tell them my issue and my frustration that i have been dealing with this ant problem for a week and cleaned up 100s of dead ants and now they expect me to clean up more for an ant infestation that should not have been there in the first place and should have been addressed in a more timely fashion. I was told that pest control does not clean up the pests and i would have to do it myself. So now I am extremely disappointed in the ant problem (as another reviewer has noted already) as well as how management tended to the problem. See the pictures for the type of ant problem I am talking about. The black piles are tiny ants that i killed… Still have chills just thinking about this.

Do not move here… Let’s change the name to Antvana Lenox. Moved in two weeks ago into an ant infested building. I have never experienced so many ants in an apartment in life, and we live on the 3^rd floor. I asked to be let out of my lease because we had literally been here two weeks and the regional manaager Amy refused to let us of the lease. I literally had an ant crawling in my ear.
Ants crawling on the ceilings, walls, bedroom, bathroom, in the light above the kitchen, in the cabinets, counters, floors. EVERYWHERE! I literally cannot even sleep without thinking of ants no exaggeration.
The maintenance guy even exclaimed we should not have to move into and live in this and should be let out of lease.
Let’s not mention the total lack of adequate parking, and the shoddy renovations. I literally pulled a piece of trim off the wall that was held by paint and tape.
When addressed with the ant issue I was told that I should expect bugs in any apartment I move into in Georgia but yet I have lived here 9 years and never experienced any bug INFESTATION. A living nightmare I now have to seek legal means to avoid paying a termination fee for an inhabitable apartment.