Atlanta Pro Move

These guys were just terrible. Really nothing else to say to that. Ended up paying $ 500 when I had a $ 98 voucher. Slow. Unprofessional. Dropping stuff. The movers were nice people, but people running this business are just trash. Terrible system. Never using them again.

This «company» is a SCAM!!! We also found this company through a deal website and decided to give them a try. They did not get to our house on time and we had to call «headquarters» to see what the deal was. They said they didn’t have our house in the system at the time we signed up for, even though we had a confirmation email. When they got there and went over the paperwork, they tried to charge us more than was on the email confirmation that we received. The 2 movers that came were on the phone the entire time, took their sweet time wrapping up our furniture, and their sweet time moving. When I tried to help, they told me that I couldn’t move my own furniture due to company policy. When we went 10 minutes over, they charged us for an entire extra hour! When my wife went to go get the extra money, they stopped working completely and told me they wouldn’t start again till she got back. When we called to complain, we couldn’t get a hold of anybody! Multiple phone calls and messages were not responded to. We finally figured out who to email and they were complete smart asses, sided with the 2 movers and basically said though luck but we appreciate your business. DON’T EVER USE THIS COMPANY!!!

DO NOT USE THIS MOVING COMPANY! I’m not even sure this is a real company. I should have known when I first called and got some guy’s cell phone VM that something was amiss.
First they booked me and then tried to reschedule after I had made all my other moving plans. They were scheduled at 8:00 and didn’t show up until 9:30 with no explanation. They advertise «uniformed, experienced professionals in a bright yellow truck». What I got was 2 kids in tee shirts with a U-​haul. I couldn’t believe it.
The truck was way too small to handle our 4-​bedroom house, even though I discussed this with the «front desk». One of the kids admitted this was his 2^nd day as a mover. My furniture was not wrapped up and they ruined a $ 10,000 dining room table and broke another glass table top.
I had purchased the 6-​hour Groupon deal (yes, big mistake and lesson learned), and they milked every minute; they only had 3 boxed moved in the first 30 minutes. The move took 12 hours, and that was only because my family unloaded the truck for them. AND, I had to rent a truck the following day to finish up!
In the end, they refused to acknowledge or offer recompense for their complete lack of professionalism. For my damage claim they offered $ 100, saying that was all their «insurance company» approved. I’m considering a lawsuit against them for damages and fraudulent advertising. You’re better off hiring a couple day laborers and renting the U-​haul yourself. Terrible, terrible experience.

I purchased a Half Off Depot voucher to get a piano moved. I paid $ 98 for the voucher was was for a 2 hour move and supposedly a $ 250 value. When I called they charged me an additional $ 50 for the piano since it was considered an «exotic» item and required extra padding and care. They also tried to charge me $ 50 extra for a mileage fee that I negotiated down to $ 35 since I was supposedly out of their service area. They claim this is listed on their website but it is most definitely not.
Come the day of the move, they were an hour late and I received no courtesy call informing me so. The movers did NOT pad my piano at all so I’m really confused as to what the extra $ 50 was for.
When they arrived at the destination they did not put any padding down under the wheels until I asked them to because I saw that there was dirt rubbing off on my hardwood floors. I also ended up having to personally assist with positioning the padding since apparently two guys could not do it themselves.
At the end of the move, they also had the audacity to ask for a tip. I am a firm believer in tipping well for good service but I can honestly say that Atlanta Pro Movers’ customer service is absolutely dreadful. I will never use them again.

Like the reviewer above, I found Atlanta Pro Move through a deal website (Living Social). They assured us when we called to schedule the move that they had insurance and could send proof of it. The condo where we’re moving requires that we give them the insurance information in advance of the move-​in date. Atlanta Pro Move knew this. We have been asking for the information for a week now. We are three days away from our scheduled move and Atlanta Pro Move will not answer our phone calls. Yesterday, the last time I spoke with the company, they asked me to hold, hung up on me, and then turned on their after hours voicemail. This was 45 minutes before they were supposed to close. The voicemail claims they will re-​open at 9:00 AM. I have been calling this morning and at 10:00 AM, they still have not answered their phone. We are cancelling their services, getting a refund from Living Social and will likely be talking to a civil lawyer for a breach of contract lawsuit for additional costs we are incurring. This has been a horrible experience.
The voice mail message also calls them A Perfect Move. I guess they try to change names to keep people from reviewing them…

DO NOT USE THIS COMPANY FOR YOUR MOVING NEEDS!!! they are horrible
They scratched our master bedroom furniture and pieces of chipped wood on our dresser and footboard. My daughter footboard and son’s dresser was broken.
The 2 movers went over 6 hours due to them stating they was tired since this was their 2^nd move of the day. We called the # we left several messages for 2 wks finally the owner called back to set up an Sunday appt for a repair tech to come out only to wait 2more wks for the repair tech to say he is unable to make it that evening. No one is ever available to answer the phone. The voicemail is full so its difficult to leave a message. Once you express your complaints the owner Mr. Jones was extremely unprofessional, rude, nonchalant and obviously not a business man cause the only thing he said is «i don’t know when i can have a repair tech come out i just let the other repair guy go, but i can give you all $ 75.00. And was not trying to accommodate us for the inconvience of this situation. UGH PLEASE our bedroom furniture alone cost $ 3400 and we paid $ 500.00 for 2 movers that damaged our furniture. And i shall repeat DO NOT USE THIS COMPANY FOR YOUR MOVING NEEDS!!!

I found Atlanta Pro Move (also go by APM or A Perfect Move – different from the reputable Atlanta Pro Movers) through Groupon. After talking with one of the movers, I found out that they are a new moving company.
If timeliness and communication are important in your moving experience, then I would not recommend Atlanta Pro Move.
The movers were courteous. That is the only positive comment I have about this company.
I was given a mover arrival time of 3 to 5pm. They arrived at about 7:30pm. Their solution to remedy that was to schedule the move for another day. Not a really reasonable solution to a move. They would not have come at all had I not pushed the fact that I needed to move that day. I had to suggest to one of the movers for me to help him move furniture in an attempt to offset the delay of the other movers and not be moving until 3am.
A glass light globe was broken in the hall of our complex and I was told that this would be covered by their insurance company. I expected some damage to our furniture (even though this was a 5 mile move). Some occurred and I did not complain. Strapping the furniture in the trucks would have helped in avoiding the long gashes on some of my furniture…
Once the invoice was received from my HOA for the glass globe ($ 160), I mysteriously could no longer get in touch with the company. I was told that they would call me the following Monday. I never received a call and proceeded to email and call multiple times throughout the week. I eventually (over one week later) received a response that they would not reimburse me since I aided in the move. I understand that the insurance would not cover this since I helped one of their movers, but APM flatly denied any responsibility or compensation. As a service oriented company – and a startup at that – this is a horrible long term strategy.
In talking with one of the movers, they have no qualms about charging additional costs after the fact for unforeseen moving conditions.