AT&T U-verse

So I was minding my own business watching t. v when the box went out and the internet was down. This happened this past Wednesday at 10:00am. Hubby called to put in a work order and they said they would be there between 1pm to 5pm. Nobody ever showed and we called to notify them around 5:30. They said because it’s near dark someone would come between 8am to 12 noon the following AM. Nobody ever showed so we called again and they replied that there is a heavy workload in my area. They replied someone would be to see us between 1 to 5pm this evening. Nobody ever showed so we called again and they said someone would be out to see us Fri AM between 8a to 12 noon. Well, folks it’s 1:30 and nobody came. Hubby called and spoke to the supervisor today and he said they’re backed up and will see us tomorrow (Sat) most likely. My hubby works in IT from home and depends on the internet and me I’m plain bored. I can only read so many books and use up so much of my data on my hotspot. AT&T U-​verse seemed to be so much better than Comcast in the past. Perhaps, they’ve grown too big for themselves. I’m beyond disappointed and no type of compensation has been offered for their misjudgments and malfunctions. I don’t know that I’ll be using their services much longer…

Thank you AT&T and your contractors for placing this ugly green box in a place formerly occupied by pristine grass. I suppose you did not think of placing the box in the landscaped area where the lovely water meter cover resides. I was also surprised that you didn’t put your cover in the landscaping since you dug a big hole there anyway. And it would have been within the easement too. I’m not even a UVerse customer. So sad. But if I ever have a choice in the future I will select ANY company other than AT&T.

If I could rate At&T into the negatives I would. I signed up with them for internet since they started to service the area of downtown Atlanta. They had a promo & try the internet free for a month and if dissatisfied disconnect services and return device without getting charges. I had my service activated for 3 days, cancelled, and returned equipment way before the end of the month. 2 months later come to find out that they charged me $ 42.17 which was described as an activation charge. I should have never received any charges with them because when I first received my equipment and hooking it up myself… it didnt work until after the repair guy had to make a visit to fix the device. The customer service rep could careless about the mistake on their part and said yes I had to pay. I will never use AT&T for any form of service and definitely wouldn’t recommend.

I have had uverse for 3 years. And have the worst time this week after trying to upgrade. They are only getting. 1 star because negative is not available. I’ve been without tv or internet for 4 days. One department tells me one thing the other tells me something completely different.

Horrible customer service.
Inflated pricing. Randomly jumped from 15/​month to 57/​month
because they want me to purchase TV programming with a one year contract instead of DSL only. By laws they have to sell the unbundled DSL with a «dry» line meaning no phone as they own the connection to my house.
Any competition can’t come fast enough.
The 6/​mb/​sec is plenty fast enough to stream don’t need faster with proper buffering. BUT it’s more like 1.5 as they are clearly throttling it somehow. When checking speeds on a smaller speed engine it shows bad speeds. On speed
it LIES and shows nearly 6 Mb. Traffic prioritization?

AT&T U-​Verse Service sucks. Been without internet for 4 days. Techs have been «no call-​no show» for two appointments over two days. Three years ago, Techs hooked up the wrong service and took a week to fix it. One and half years ago, we ordered new service at a new address. And Dispatch called to cancel the appointment and said they couldn’t come out for 6 weeks. We went with Dish Internet (which sucks too). After almost 2 years, we decided to give AT&T another chance. We’ve only had the new service for a month. The Tech failed to connect the modem to my surge protector. One lightening storm later, and we don’t have internet. Either the modem or outside wiring is fried. NO SERVICE FOR FOUR FREAKIN’ DAYS. And they don’t care. We are now shopping for a new ISP. I’ll sue AT&T for the early cancellation fees for both them and Dish Network. And I’ll sue them for the installation fees of the new service. I’m mad and I’m not taking any more poor service.

I wish Unilocaled allowed for –minus 5 ratings… because that is what I would rate uverse. att throttles bandwidth, ripping off consumers paying for higher bandwidth services but only getting a fraction of what is subscribed. total stealing of money for non provided services. terrible offer terrible support terrible end to end!

It took them 4 months to bury the line in our yard. Work orders were lost, then never completed. Even after escalating, I had to call back to get them to put the cover back on the junction box. Pathetic.

i just bought my husband a new iphone with Att. we have been customers for years. after $ 475.00 for the phone costs and a «free» ipad, what a deal! they talked me into having better UVerse service, $ 664 later, i am no better off than i was. thats $$ 1139. to ATT in a month and all we got really was an iphone 6. be careful there are no deals to be had

Our house burned down right before Christmas, and we lost everything including our beloved pets. One of the many things we needed to take care of was suspending our cable service. When I called to do this, I also asked about the cost of the equipment so I could include it on my insurance claim. I was told that we would not be charged for the loss of the equipment. I was really impressed by their compassion. But I should’ve known better… when we finally found a new home and restored our service what did we find on our first bill? A $ 450.00 equipment charge! We immediately called and explained their mistake, we were told that a claim would be filed. Our service was restored for another month, and then the same thing happened again. At first they turned off our service every month because of this charge, and we would be forced to explain our terrible story over and over to representative after representative. Now we go through this every other day. Even if the person we first talked to gave us the wrong information, AT&T should still honor their word. Our insurance claim was settled way before they started charging us for the equipment, and we can’t afford to pay that much money. We are trying very hard to get over this tragedy, and because of AT&T we are reliving it over and over.

Is NoService a word? That would describe our friends at AT&T. I live in Buckhead Ga, (The one in Morgan County — not the suburb of ATL). Even though the previous owner of this home had DSL with AT&T, even though most of my neighbors have DSL from AT&T, even though the roads are littered with their poles and cables, I am told there is no DSL for me!
They have found a better way to cheat the public. By reducing the number of people on their system, they can brag about increased speeds! Of course they will/​have increased their rates for better speeds, at the same time reducing the number of customers they have to serve, and reducing the amount of hardware they have to provide. It’s a dream come true for them!
It’s also interesting to note that my complaints to BBB, Ga. Public Services Commission, and the FCC have all gone in their trash. AT&T tells them to bug off, and they hang their heads and shuffle off. No relief there.
It seems that AT&T will decide who will have internet, and who will not. It’s a lot of power in the hands of a company with a poor record of public interest.
I am sixty-​six now, and the older i get the more I realize that the big companies like AT&T are pretty well outside the government’s control. Of course they are a monopoly, apparently «Too Big» for the government to challenge.
Guess that’s just the way it is here in the good olé USA. So much for the open market — it’s only open to AT&T, and they take what they want the way they want it.
Spw

My family and I recently made the switch from cable to uverse. Overall, we were happy with our previous service, but we were unable to get a good wifi signal in our finished basement. We made it clear that this was our main concern with our service, and we were assured that it would not be an issue with uverse.
Things became rocky on installation day. When our cable provider installed our old equipment, they told us things could go wherever we wanted, and they were very accommodating. Uverse was not. We were told we would have to rearrange our bedroom furniture in order to have our TV on our dresser. While I wasn’t very happy about this, we decided that we don’t watch the tv in our bedroom that often, and decided not to put it in our bedroom.
We expressed our concerns about our wifi to the installers as well, and they also assured us there would be no issues. Our wifi has gone from slow to nearly nonexistent in our basement. My uploads are taking over ten times as long as they previously were. We called uverse, and they sent someone out to fix the problem.
This is when things went from rocky to unacceptable. We were told that things were as good as they were going to get, and that there was nothing they could do.
I was lied to from day one when my only specific request wasn’t fulfilled like promised.
I was robbed when I got into a one year contract that causes me to pay for a service that I am not receiving.
Unless this issue is resolved, I will be canceling my service.

Negative stars would be more appropriate.
If you have a choice in tv service providers DO NOT I repeat DO NOT choose AT&T u-​verse.
I cancelled it when I had in Irvine, Ca for horrible service and blatant lies and excuses when you called in for support.
Now here in Suwanee, Ga I am forced to use AT&T for they are the only providers at the complex I am staying at and once again same horrible experience just trying to get the service installed.
Lies, false promises and blatant lack of regard of time and the value of it.
Horrible, horrible customer service and all should avoid ATT if possible!

I don’t have to go into a lot of detail about dealing with AT&T. If you’ve been there, you’ve done that. But I wanted to add just a quick special mention that they will lie to you.
I spent a considerable amount of time with a sales person who assured me over and over that I would go from my current 6 Mbps DSL speed to 18 MBps with U-​verse. Great.
So I took a half day off. When the tech arrived, I asked if they were going to lay fiber along my driveway. He said no, the fiber would connect only as far as the street. So I asked how I get the 18 Mbps. He said: «I have to be honest with you, the most you’re going to get is the 6 Mbps you’re getting now.» You’re too far away from the local
” box.“
So AT&T simply lied — over and over. If the tech hadn’t been an honest guy, I would have had U-​verse installed, and reconfigured my WiFi — all to achieve exactly zero increase in speed.
My advice if you’re ordering U-​verse — make sure they guarantee the speeds. Because they WILL lie to you and hope that, once you find out, you’ll just live with it.
Bill

Well it seems like a AT&T is no different then the rest of the cable TV thief’s out there they say you’re locked into a price so you sign up but they did forget to tell you they can change the price of the equipment anytime they damn well please looks like I’ll be shopping again or better yet put my antenna back on the roof and to hell with all of them

This is my 1^st experience with U-​Verse. The first installation appointment was blown off by the technicians. On the day of the appointment, the technicians called and stated that my address is incorrect on the work order. Despite me telling them what my CORRECT address was, they wouldn’t come. My address being wrong was the fault of AT&T’s software. After talking to 4 to 5 AT&T people in 1 ½ weeks, the address was still wrong. I was fearing my next appointment with AT&T because the address was still wrong. The only thing that saved me was that a technician came out to do some pre-​installation work and he called an engineer at AT&T and they fixed my address.

Terrible. I pay for «up to» 24 Mbps, I get about 7 on a good day. I called to see about getting this resolved, schedule a technician, and I get an infamous 4-​hour window, between 4 and 8pm today, for a technician to come out. The guy just called me at 8:15 saying he could be here in an hour.
This is not fair, and unfortunately, AT&T really doesn’t care. The real shame is that the only alternatives are Comcast, with their infamous customer service and «screw you» contracts, and nothing at all.
I’ve been an AT&T customer for almost 9 years now. You’re never going to be treated well, so just steer well clear.