Arby’s

Worst, slowest service ever. Very poor customer service.

Easily the worst Arby’s in existence. Been here a few times since I work nearby and just when I think I’ve seen the worst, they surprise me by sucking even worse. The staff move about as fast as a sloth. Can’t believe I’m writing a review for an Arby’s but this place warrants it. Literally took 20 minutes for my order and I was the only one in line. Corporate should probably fire the entire store. If it was one time I might give them some slack, if it was twice I might give them some slack, but when it’s every single time… time to clean house

Great food, but the service leaves a lot to be desired. I get that you may be tired, but at least smile a little bit! Geesh!

So earlier today around 3pm, a little after, I bought food and asked for more ones back (less than 6 ones) and the short female cashier with the ponytail (only cashier at the time)… didn’t catch her name gave me attitude, saying she didn’t have any ones to spare (it was raining and I was trying to catch marta as a paying customer who ordered food). Then she tried giving fake customer service when my food came up. Sooooo… you give me attitude (as a paying customer… with a dirty look and everything) then try telling me to have a nice day… I started to leave that food right there and demand my money back but I had a bus to catch.
Why not be polite about it, why have an attitude about it as a customer service provider like I wasn’t going to say something about it.

I really like this particular Arby’s because of the staff. They are all very nice, multilingual (several, not all) and work hard to get the orders correct. The morning staff is nice and while many things are made to order (not sitting around), they make it quickly and it’s always been correct.
Same for the lunch team, very courteous head staff. Ibne and Saba are great familiar faces and treat everyone really nice.
Pros: Head staff very friendly, guide their other staff members kindly. Always pleasant to interact with this crew no matter what time of day it is.
Negatives: Sometimes the food preparer puts American Cheese when the menu item states or notes sliced cheddar. I’m a cheddar cheese fanatic so I can tell the difference. That’s the only problem I’ve ever had.
It is one of my fav places to go when I forget my lunch or breakfast at home because I know the staff will take good care of the order.

This Arby’s is located inside CNN Center. I came here before a Hawks game and the CNN Center food court was packed. Arby’s was moderately busy. It didn’t have a long line like Moe’s had.
I ordered one of the featured items on the menu: the French Dip & Swiss combo for $ 5.89. It came with a French Dip & Swiss sandwich plus Arby’s signature curly fries and a fountain drink (drink prepared by Arby’s staff behind counter — in other words, not self-​served).
I’ve never had a French dip sandwich from a fast food chain before, so I was curious as to how good Arby’s version would be. It wasn’t bad. The sandwich consisted of Arby’s roast beef (the same roast beef they use on their regular sandwiches) and Swiss cheese (melted) on an Italian-​style sub (not a French baguette). And of course, it came with a side of au jus to dip the sandwich into.
Arby’s roast beef is kind of a known commodity, so just imagine it inside a French dip sandwich. The Swiss cheese wasn’t much to speak of, because there wasn’t much there to begin with. The bread was soft and when dipped into the au jus became immediately soggy. French rolls are harder, so they don’t instantly get soggy like Arby’s French dip sandwich bread does. That’s my only real criticism of this sandwich. Other than that, it was fine.
I did like how the au jus container was wide enough so the sandwich could be dipped into the sauce easily.
Curly fries + Dr. Pepper were satisfying and service was friendly and efficient.

Sandwiches were good, service fast. Can’t complain

First off, the price is sooo high for cold food. It’s supposed to be hot, but good luck with that. Grease from the fries stain the bag. On the night I went there the staff was bored, so they were playing around and had zero interest in taking my order. CNN Center has many places to eat, but very few have good food and/​or service.

This Arby’s was a treat on an exhausting evening after a long day at work before a visit to the aquarium. The staff was unexpectedly polite and friendly and the food was hot and fresh. If I am ever in the CNN Center again and want a quick, inexpensive bite, this is the place I will go!!!