Airport Park’N Bark

This place was awesome they have very flexible hours I like the fact that I was able to drop my dogs off and just hop on the plane and catch my flight. They also have WebCams and the staff is very tentative to your dog and make sure they’re fed and played with. Even if one of your dogs is not able to participate in playtime with everyone else they take time out of their schedule to play with your dog individually. Love this place will definitely be bringing my two Pomeranians back!

I will not bring my dog here again, he has kennel cough and he is coughing up mucus he’s never been sick his entire life. I noticed he was sneezing and its escalated into a full cough, he’s very congested and can barely breath through his nose. He stayed 4 days at this location he returned lethargic, and withdrawn He also looked thinner than normal. I know my pet I’ve had him since he was 6 weeks and this was my first time boarding him ever and I’m disappointed on his health upon his return home.

We’ve been boarding our boxer — Bijou, here for years. Its a no hassle and convenient parking for the airport and the staff are always friendly.

The location is good if you are traveling. I picked my dog up and he is thinner and I have no idea why. I haven’t had this problem anywhere else. I’ll be using a new kennel.

After 3 years, I’M DONE WITH THEM!!! DO NOT LEAVE YOUR BABIES WITH THEM.
It physically and emotionally pains me to write this review. When we started boarding our babies, Murphy and King, with Park N Bark 3 years ago, I truly felt like I was leaving my boys in amazing hands. We live 5 minutes away from the airport and found the late hours to be convenient. There was ALWAYS someone at the front desk and I never felt like my dogs were neglected or unattended. Every member of the staff knew them by name. However, I’m not sure if management has changed, but they have taken a turn for the absolute WORST. There’s never anyone at the front desk when we come to drop off or check in. And one of the employees informed us that they’re basically working with a skeleton crew. I can no longer get anyone to answer the phone when I call to check on them and I have to leave a message and wait for someone to call me back just to make a reservation. I’m 99% sure that these last 2 experiences have sealed the deal that they will never see us or our children again.
Experience #1: The last time I picked up my boys, our miniature poodle had dried feces compacted on his rear end and tail. He smelled awful. I took him back inside and asked them to clean him off, as I’m sure most people would. I was led into the employee area, where I was given shown the tub and given shampoo and a towel to do it myself. Not happening! He was spotless when I brought him. The employee informed me that it would be difficult for her to bathe him, answer the phones, and watch the other dogs, so I needed to do it myself. She was there all alone. I wouldn’t take no for an answer. She halfway washed his butt and sent me home with their dirty, fecal matter filled towel. This is what happens when you’re trying to cut costs by not having proper staffing.
Experience #2: The last time that my husband went to pick up our husky, something was wrong with their credit card machine. 4 days later, I received a call stating that they needed the security code and zip code associated with the card to complete the $ 87 transaction. I informed them that it’s his credit card and he would call to give them the information. Of course, no one ever answered any of the multiple times that we called and no one with common sense would leave credit card information on their voicemail. We played phone tag with them for approximately a month. This Wednesday, I received an alert from American Express that there was an $ 87 charge on my account from Airport Park N Bark that I was not present for. They have no authorization to pull my card information and charge at their free will. This is ILLEGAL! As soon as I received the alert, I called them. Of course, there was no answer, as always. I left a voicemail. They didn’t call me back. So I called back later on that day and was told that the owners had left. Of course they have. They don’t care about my urgent message. After finally getting someone, the employee confirmed, yet again, that they were extremely short staffed and that she would pass along the message. Debbie called me back within 5 minutes being completely rude, disrespectful, and unprofessional and implying that we don’t pay our bills. I told her that I had alerted AMEX’s fraud department and because the charge was still pending, as soon as it posted, it would be rejected. I explained that we had been trying to reach them to pay. But no one ever answers their phones. I gave her my husband’s number and asked her to call him. After 30 minutes, I called him to make sure she called and she hadn’t. So, my husband physically went to Park N Bark and paid. A wasted trip, because I just received an alert that the $ 87 has posted to my account. I called Debbie and informed her of what happened. She yelled at me telling me that she reversed the charge and that my husband had disputed the charge on his card. This is an absolute lie. Why would anyone drive to your business, make a payment, and dispute the charge? After she yelled at me like I was her child, I eventually hung up. I will not be subjected to mistreatment of my dog, fraudulent, unauthorized charges on my account AND your bad attitude. No more free passes. I’m done.
If you love your dogs and want them tended to, please do not leave them here. I can’t believe I’m saying these words. But, it’s what this has come to. I’ll be reporting them to the Better Business Bureau as well. Animal neglect and credit card fraud are two things that I don’t take lightly at all.

The only positive aspect of this business is the location. I try to seek out the best in businesses and take everyone’s reviews with a grain of salt. However, when we dropped our dog off, they took 30 minutes to get checked in. Only 1 girl was working behind the desk, and there was another pet owner right in front of me. Luckily, we were not trying to catch our flight from there as this would have been a setback. When we were getting checked in, I mentioned that we were traveling abroad and would not be accessible. When I asked if she needed an emergency contact in the event something should happen, the employees response was «Oh, I guess I should have asked you that.»
Upon picking my dog up today, I couldn’t have been more disappointed in their service. We had to wait 30 minutes before even picking him up. It seems as though they do not have enough staff in their reception as this was an issue dropping off as well. When we dropped off our dog, he weighed 71 pounds. Weighing him tonight, he weighs 55! Never once did they mention that he wasn’t eating his food or showing abnormal behavior at meal time. The dog looks sickly. It is a huge concern to me that he wasn’t fed enough during his stay and that it wasn’t addressed at any point in time. This is not the first time our dog has been boarded (although 1^st time here), and he has never had any issues with weight loss.
I am not one of those people that obsesses over their dog, he is my pet and I love him for that, but I keep it in perspective. I’m not the person who drives with a bumper sticker talking about how I love my fur baby. Given that I tend to be a more laid back dog owner, I would read this review as generous warning as to not board your dog with them. Heck, I’ll watch your dog if you are desperate and are looking to board with them!

The location of the facility is fantastic. It is super convenient to the airport.
I was a little caught off guard when I walked in because we waited for about 5 minutes to be acknowledged by the person tending to the phone but that’s not a big deal we understand being busy.
It was our first time using their facility so we were offered 50% off which was fantastic. they have plenty of different options for the dogs and playtime which was also nice.
My dog seemed to have enjoyed playing with the staff and I appreciated that they said I could call anytime to check on him.
The negatives were that when I went to pick up my dog he had gotten fleas from other dogs (not a big deal because it’s bound to happen when you board a dog) he wasn’t brought out to us for at least 20 minutes while the woman manning the desk couldn’t figure out our total without swiping our card a couple times for different transactions. Also, they wrote my dogs name in PERMANENT marker on the bag that we used for our dogs toys and food. I felt like they could’ve used a tag or been more respectful of that.
These were all minor things but we’ll probably go elsewhere when we have to board him again.

I’ve been boarding my pet there for years. They all know him by name! Always courteous, always convenient. I appreciate them being there for us. And the parking voucher is the icing on the cake!

Don’t Board Your Pet Here!
My dog spent 7 days here with basic boarding service plus one 45 minutes playing time everyday. I wish he would enjoyed his stay while the family were away. Unfortunately, he did not, and we will never go back to this place. Let me tell you what happened.
What I saw from webcam:
I download webcam app on my iphone (cost $ 1.99) and check it every 20 – 30 min during the whole week.
You might see dogs showing on play yard during 11:30 to 16:30. Big dog first, then small dog in the afternoon. For group playing, it took 15 – 25 min. For individual dog, it took 5 – 10 min. Most dogs just relieve themselves in the yard. The staff is standing aside with cleaning tool, ready to clean up anytime. I will not call that «playing time».
What I saw at backstage:
When we picked up our dog, their staff can’t find our blanket and leash. She let me go with her to the kennel and storage to look for them. She might regret doing this! Their place is far from well organized. Dogs and cats were staying in their cage without bed or blanket, just a bowl beside. Only one bowl per cage, really?! And a lot of bowls were empty! Their storage is totally chaotic! There is a refrigerator on the left for dog food, a table in the middle with dozens of beds on it which supposed to be with dogs, a truck on the right, toys and leashes are unorderly on the ground. No wonder our blanket and leash are missing!
What happened after checkout:
When we got home, my dog immediately drank 2 bowls of water. This never happened before, not ever in the summer afternoon. He lost 2 pounds during that week. Their staff said she would look for our blanket and leash with other staffs tomorrow and give us a call back. So far, no call.
We visited this place three times, two of them were at 8pm. The girl at reception desk was the only staff on duty. Since there were at least twenty dogs at boarding, and no dog shown in the play yard at night, I am curious how and when do night walking and bedtime story happen?
It seems they do not care about pets. If you care about yours, do not board here!

Place is ok. A woman named Kathy who was working there was very rude and she was our only real problem with the place. My boyfriend and I were very sweet to her and she seemed as if she could care less about us. She could learn a thing or two about customer service. Maybe (hopefully) she is better with animals than she is people???

Was charged nearly $ 200 for 24 hours. Because of misleading advertising, I thought I could get a 6×8 enclosure for 2 large dogs. When I got there, first the smell got me, then the dark and dankness; then I saw the enclosure it was more like 4×8 and I was supposed to get 2 large dogs in there. You had to see it. That was $ 30 plus 18 for the extra dog. They have all these inclusions that cost extra — nickel and dimeing you to death. I asked to see the «so called» suites. It was a large room with a twin bed, but they were isolated. I was charged $ 7 extra bc it had a window. Reluctantly I took the $ 70 room bc the alternative was unacceptable. Dropped them off around 8 — even though I was there first, I had to wait while 2 other customers picking up came in. Got back a day early so I picked them up around 8 the next day. The owner claimed by email that it was 9-​ish, but my flight got in at 7:25. I was told I was being charged for two days bc I did not pick them up before 1pm. Can you say WTF??? There is a sign outside that says pickup 1pm but I have never in 30 years of boarding my dogs been charged for a night they did not stay. I was offered a discount on my next visit — REALLY??? What next visit. Did not think of viewing them on the web like the other reviewer did 6÷3÷14. I cd have checked that all that was promised was delivered.
The only good thing I can say about the place is Dwayne. He did ask me when I wd be back, I told him around 11am, they were to stay 2 nights, he did not however tell me that wd I have to pick them up by 1pm or I would be charged for another day. Dwayne was always professional, polite, patient and was just doing his job. My dogs loved him and if he were to go somewhere else. I wd take them just to play with him.
I asked for a refund for the day and was refused.
Beware, the place looks great on line, but I saw none of that there, and the «runs» were not as advertised.
Don’t go!!!

I’ve been taking my dog here for well over a year now and I couldn’t be happier. I have an almost 80lb Pit bull and he loves the special attention. All the staff members there love animals and look forward to when we drop off our pup.

My dog has stayed here three times with me having mixed feelings about this place each time. One time he got an exit bath and it seemed like they only wiped his coat down with waterless shampoo and another time it actually seemed like he had a different wash. I wish it was easier to see in the back but from the peeks I’ve gotten when the door opens, it looks like the cages are small and lots of dogs. Which is why we got him exit baths after the 1^st time he stayed there, because he stank so bad. I’ve never had that problem elsewhere. Also, one time after he stayed there, his eating habits were off for two weeks. He ate about half as much as he usually did to the point where we took him to the vet to make sure he was okay. I’ll give them one more chance since it is pretty convenient that try have late hours for me to pick up my dog.

I really wanted to like this place.
However, I question the report card they gave me for my dog. It was filled out to what I wanted to hear and not the truth. They stated she ate all of her food but when I got her back, she had lost a lot of weight. Also, it took about 40 minutes for me to pickup my dog because the lady couldn’t find the leash, blankets, etc that I had left. Seemed really disorganized and all over the place. She finally found the blanket in the washer and I had to travel with a soiled blanket for over 3 hours home. Not pleasant.
The cages are very small and it is very noisy. Just seems cluttered and disorganized. That is the best I could explain my experience.
Although the location is close to the airport, I would take my dog somewhere else next time.

I’m not a fan. Yes, the location is good if you are traveling and I do like that I can pick up my dogs late however it’s far from nice. Just feels like a big ugly kennel. If you want to pay double you dog can have a «suite» which is just a small room.
There was also a mix up with my paperwork despite calling them 3 times before the trip to be sure they had everything. When picking them up after 9 days they tried to charge me double… ah no. that’s not happening.
Even without the pricing confusion I will not be using them again. There are too many other options out there.

Airport Park and Bark is my new f“Go-To” place. I started going with Avrora my Staffordshire Terrier (one breed of pit dogs) a couple of years ago. It had been a challenge finding a place that would talk to a pit owner, but they were welcoming during our chat on the phone. They had plenty of pictures on their website. If the site was close to the appearance in the photos, I knew I would be comfortable. What was a bonus was that it is located on my side of I-​20. The site was well-​maintained, so I dropped my furbaby off before a one week trip. When I returned, I decided to clean the whole house carpet. Thankfully, they let her stay 3 extra days. When I went to pick her up, several staff members told me how much they enjoyed my «girl». I left, confident that I would return. This summer, Avrora and her furbrother, Isabella – the cat were to stay for a week and a half. Because of the economy, I was worried that they would not get much attention this time. I couldn’t afford the extras. I did have to tack on the extra days for the (now seasonal) carpet cleaning, and gave me a gracious discount. Also, I received more compliments on Avrora’s behavior. They are staffed ²⁴⁄₇. They have cool extras. Their staff is very kind. On pick-​up, you will receive your pet’s «report card». I will be returning.

The location cannot be beat if you are a regular traveler. And the parking discount is great. It may not be as posh as some of the other boarding spots in town but my dog consistently receives great care here. There are plenty of upgrade options if you want to spoil Fido.
One morning when I was dropping her off I arrived at the same time the US Customs Agents did to pick up their dogs — I guess if it is good enough for trained, working dogs it is good enough for my freeloading, couch sleeping hound.
The staff is great. Occasionally the front desk process takes too long and there is one woman who felt it necessary to tell me my vet was wrong when I left medicine to treat my dogs ear infection — she had never heard of allergies causing ear infections so that couldn’t possibly be what had cause my pup’s ear troubles. Oh, really? Other than that one annoyance, we love it here. And they administer medications without ridiculous up-​charges like other places do.
They open early so you can pick the dog up after a red eye and close late so you can still pick them up after your flight is delayed. It is Hartsfield — you know you are going to be late!
The only thing I dont like — and this is not unique to Park N Bark by any means — is the use of a cage/​table dryer. I had my dog bathed once and when I arrived was told «she was still in the dryer» — what? I wasn’t aware of this apparatus before that date and could hear her horrible cries over the dryer. Got her out and took her home wet. Again — this isn’t a problem with Park N Bark as these dryers are used all over the place, I just prefer that they not be used on my dog. So no bath-​time for us here.

This is a great place for my «Baby»! The staff is very friendly and they remember your dog. I love that they are open long hours this helps with my crazy schedule.

Great place! This is such a convenient place to take your dogs when flying in and out of Hartsfield. You can drop off at any time of day, which means you’re not having to be without your pups for longer than necessary. The staff is always wonderful and accommodating. My dogs get so excited when we walk into the place so I know they love it there. They have a wide range of services so you don’t have to pay for things you don’t need, but you can pamper your pets as much as you want.

I love the Park N Bark! I’ve been bringing my pets here for a couple years and I have been pleased every time. Their hours are great and the employees really care about my furry friends. Super convenient for the airport, but I bring my pets here no matter where I’m going!