AAA Insurance Agency

I’m not a AAA member but visited their new facility on Roswell Road to apply for an International Driver’s Permit. (Incidentally AAA’s address is no longer 4540; it’s 4410, I think.) Anyway, I walked in without an appointment, was greeted very politely and my Application — including the taking of 2 photos for the Application — was handled within minutes. I did not receive any hard sell on AAA products or services. Both of the AAA reps with whom I spoke were courteous, professional and efficient. Dedinitely a 5 star experience for me.

My wife and I went to AAA in Sandy Springs to get some international driving permits, since we are soon moving to Europe and, well, we’re gonna need ‘em.
After an initial effort to sell us a membership (AAA offers great services that are likely very helpful to a great many people — but not so much to us, since we are on the cusp of leaving the USA), the front desk lady directed us to the appropriate section of the large, comfortable, professional space.
We each filled out a simple form and provided our driver’s licenses. We did not bring photos, so they took pictures of us using their own equipment. This cost $ 10 above the usual $ 15 fee. The lady assisting us then examined our driver’s licenses and made the appropriate stamps in our international ones (mine includes class M, a separate stamp — and oh boy will it be fun to ride the Alps on my own bike happy happy).
Total time: 15 minutes. Total cost: $ 50, with no pre-​printed photos. Outcome: Two people with very nice international driver’s licenses good for a whole year.
Yay AAA!

SERVICES: Went here to get my international driver’s license so on my trip to Spain I could go scootering around. This was the nearest office from midtown!
We were helped immediately after walking in. There was a promotion that month where you could get your passport pictures for free if you were a AAA member. I wasn’t so I brought my own. The lady gave me crap that they were not glossy and not on picture paper. I printed these pictures of my printer in color. She at 1^st refused then wanted to take my picture and it would be $ 4 to get it on glossy paper. After me prodding her on why it had to be glossy and noting ONLINE REQUIREMENTS ALLOWED FOR ANY TYPE OF PICTURE (without having to be on picture paper) which is why I printed my own, and then I suggested that I could make it glossy with shiny tape they had in the office, she eventually put the pictures on the license. She stamped it with the AAA emblem and let me go.
That was sooo easy for her to do… why couldn’t she have done that in the 1^st place!!! It seems like she was just giving me a hard time or sell more pictures.
We then got a travel guide book across the room on Europe and a map of Spain. The resources here are very general. They didn’t have any country specific books! At least we got a few pages info on Spain. Now the lady at this desk was VERY nice and VERY helpful.
PRICES: Booklets/​guides were free! International driver’s license was $ 15 (not including $ 4 photos or you can bring your own… supposedly…)
PARKING: Big parking lot with plenty available spaces.
CONCLUSION: I’m torn about how many stars to give… I had a bad and good experience here in one visit… the lady at the license desk was so appalling that I have to give this place 2 stars.