T-Mobile

Awesome customer service. There’s a good chance they’ll remember your name. They are quick with getting you in and out of the door.

Wow, sorry we tried to bug you with money… The customer service here is atrocious. Do not go here.

Let me tell you about my cell phone company. I’ve had T-​Mobile since August of 2001, when they were still a company called VoiceStream. I had some serious issues now and again in the early years, but the customer service people gave me deals in apology that made me stay. The last few years have been just grand!
The crazy thing about T-​Mobile is that it’s cheapcheapcheap compared to the other national cell phone companies. I know folks who pay $ 60 – 80 a month for what I get for $ 40 plus taxes.
Anyway. I’m mainly writing this review to pat a certain Andrea Haliburton (bad last name, I know), the customer service person working at the Alps Rd. store Monday when I had to get a new phone. She was helpful, funny, and – get this! – honest about the different phones I was looking at, making sure to tell me when a phone wasn’t all that amazing. I somehow got out of there not having to deal with mail-​in rebates for the phone (I was to have paid $ 170 for it and then get $ 150 back by mail). I left with a $ 20 phone. And I actually had a little bit of fun while I was in the store talking to Andrea!