Havertys

I am writing this after Experiencing the most unprofessional customer service from the assistant store manager of the store. I purchased a living-​room group from them a bit over three months ago, to include a entertainment unit spending over 5000.00 for 4 pieces. The furniture started having quality issues with down feathers starting to come out of cushions and sticking us when seated. Havertys of course said I would have to reselect due to them no longer offering my current grouping due to «quality» issues. I have taken several days off from my job to allow so called repairmen to come on three different occasions for light kit issue with entertainment unit, tear in chair from box knife, and now feathers! I go reselect spend additional 1100.00 to get what the store manager stated was best quality grouping in store, and wouldn’t you know… The deliver the sofa today, and when placing down on floor, the leg broke! So, long story short, assistant managers reply «did you call customer service», REALLY… shouldn’t you be providing some type of customer service. Be advised Havertys is a chain furniture store who really doesn’t provide quality furnishings with top shelf customer service, they really just want the sale, and then you can deal with 1 – 800 whoever answers the phone… Havertys can be certain I will tell anyone I get a chance to, to avoid doing business with them.