Athens Ford

Mike Regan — sales and Shannon finance made our deal so great we had 2 3 minute convos and 3 emails… Drove up to Athens and 20 minutes and 2 diet cokes later drove out with our F150 Platinum … We had the best walk thru in my forever new car purchasing experience.
This deal ship took us by total surprise ! They put all the Mega Atlanta dealers to shame.
It’s like talking to humans and not «cliché’s «!
The Lifetime drivetrain warranty is great!
It’s worth shopping here and get out of the Atlanta car bubble for true service and real knowledge!
Did we mention the trade for my other F150 that had been in a major accident (other drivers fault) was beyond amazing??? It was in 10,000 pieces !! «Crazy glue anyone»!!! Lol

This is a review of the staff at Athens Ford. They are a great bunch of people, they work hard and try to do a good job.
Unfortunately they are selling Fords. I bought a new F-​150 pickup — $ 52K!
Imagine my dismay! — the sunroof leaked and the bottom seat cover was not properly attached resulting in a slipped and wrinkled seat. First Ford instructed the dealer to remove the seat and tighten the cover, at that point the attachment points were not properly attached and when they were, the material had stretched beyond repair. So another trip had to be scheduled to return when Ford sent the entire seat. Three trips to get two things fixed that should have been found at the plant.
The Ford people could learn some things from Toyota for sure! I traded in a 2007 Toyota with 97,000 miles that never gave me a problem. Perfect from the factory —- hear that Ford? FROM THE FACTORY!
There are five stars for the Dealership — minus two stars for Ford motor company = three stars.

So far so good. It’s taking a little longer than I’m used to waiting for the «Works» service at my last dealership but it’s not to crazy. In the future I’ll plan for a 2 hour event. The waiting area has a drink machine, coffee, free WiFi. A few TVs and some other stuff to jump time. Marshall is really nice and checks on people waiting… It’s a nice customer service effort.

Our experiences with Athens Ford could have not been more stellar. From our sales person Jessica Marston to the floor manager Jason Klein we were extremely impressed with Athens Ford.
We were in town from Ohio with a specific set of options that we were seeking on a 2014 Explorer. As the 2015 models were rolling out the supply of 2014’s were dwindling. Our local Cincinnati dealer completely fumbled a few days before we left for a tour of UGA. The Cincinnati dealership was a bunch of bumbling fools with no polish or business savvy whatsoever. The phrase totally unprofessional comes to mind. Athens Ford was able to negotiate a better deal than we had expected them to be able to do. I directly thank Jason for saving this deal. This dealership renewed our faith in the whole car buying process which as most will agree can be a stressful experience at best.
Not only were Jessica and Jason able to find an appropriate 2014 model for us but they were also able to accurately appraise our trade which was still back in Ohio. Wait, it gets better! The 2014 was at another dealership but when the rubber met the road the other dealership had already sold it. Jason Klein was able to source a 2015 with an even more appropriate list of options for us at a reduced price than we had already negotiated for the 2014 model. Since we were only in town for a few days we knew that we wouldn’t be driving home in our new car especially since additional items needed to be installed. Athens Ford did not blink at all. The car was delivered to us back home!
I have never had such excellence in a car buying experience even when buying luxury brands such as BMW, Porsche. To be complete I’ll add that the dealership is a very clean, modern one. The remainder of the staff were even nice in passing and took the time to make eye contact, hold doors for us and offer us refreshments. Excellent customer service. Athens Ford and specifically Jessica and Jason went above and beyond the call. We will likely never seek service in Georgia but I’d buy a car from this team again in a heartbeat. Kudos!

I just bought a car from Athens Ford this week. First, the dealership is a very nice, clean place. There are many friendly people there. The customer lounge is very comfortable with unlimited water/​coffee, and large screen TVs if you have to wait for a bit. Their selection of cars is very impressive, with lots of options and trims for each model type. Peter was our direct salesman, and while it wasn’t a perfectly smooth transaction, he did seem to be doing his very best on our behalf.
The one reason I took off two stars for this review was due to the poor treatment we received from Jason Klein, their «floor sales manager.» I urge you to avoid dealing with him if you can. If you want the «typical car salesman» and all the manipulative baggage that comes along with that, Jason is your man.
In the looping videos in the customer lounge, Jason is featured talking about his «great relationships with customers» and «knowing their kid’s names and their birthdays.» I guarantee you he doesn’t know my daughter’s name or her birthday because he didn’t ask and didn’t care, although my daughter was there for the test drive and the purchase. Watch out. The price he told me verbally is NOT the price I paid. Buyer beware.
Otherwise, the staff and even the financing folks at Athens Ford were very pleasant to deal with, and we’re very, very happy with our Ford Fusion.

Although I have a Nissan, the Ford Dealership of Athens did some collision repairs on my car. The staff was friendly and eager to help in a timely fashion. After replacing the bumper, side panel, and light, my car was still ready when I told them I needed it, within less than 2 weeks. Very satisfied.