Big Brand Tire & Service

Awesome customer service! I had a screw in one of my tires and needed it patched. I made an appointment and they got me in and out within 30 minutes and I didn’t have to pay a dime! Everyone was helpful and friendly. I will definitely be coming back here in the future.

As far as I am concerned a tire is a tire, but if you want service too this is the place. Frank offers the absolute best in customer service! Don’t waste your time and money anywhere else.
Thanks Frank!

These guys have done a good job on all tire issues I’ve visited them for.
Free flat repair and rotation are for sure a big savings.

I love these guys. Always friendly and approachable. Willing to help. They work quickly and don’t try to pressure me to spend more than I come in to spend. I really appreciate Frank and his co-​workers. Not to mention the free flat repair. They really fix a flat for free!

Big thank you to the guys at Big Brand for getting me back on the road.
I was supposed to leave the next morning at 2am for a mexico trip. While walking out to my car I noticed a nail in my tire. It was about 30 minutes before closing time and they were busy, but they got me in… got my tire fixed… and at no charge!!!
Very thankful that my trip didnt get delayed.
Thanks again!!!

Great customer service. Great tires. Great price. What else do you want? In and out under the promised time, and no drama.

Took my tire in to get flat fixed Sat AM. Picked it up, put it back on my car Saturday evening and by Sunday AM it was going flat again. So we used our air compressor to air it up and again it was completely flat on the rim by Monday AM. Went to take it off and what do I see but the same nail in the same spot and I can hear the air leaking! Took it down to American West and it’s fixed good as new!

Bf got a nail in his tire, they fixed it for free without him being there before. Good business, good people, we’ll be purchasing our tires here now. :)

I got a flat tire on the freeway not too far from this location. I called ahead and let them know I was on my way in on my spare tire. Paul Garcia and his staff was able to replace the flat quickly. I knew they were trying to close up for the day when I arrived and I appreciate the professional service. I recommend the professional service to my friends and whoever reads this

Always fast, courteous and fix flats for free. Most recently I visited with a screw in my tire that was causing a slow leak and they fixed it quickly and I was on my way with no money out of my pocket. Truly good service that is friendly to boot. I appreciate it!

Great service as always even saved me a grip of money honoring my tire warranty! And taking off coupons! Thank you so much Frank and all the Guys at BIG BRAND! see you next time

I had a punctured back tire on the 101 just before 6pm, when this place closes. The guys there stayed late to patch my flat, and they did it for free. I’m buying tires here for a long time.

First, understand that the automotive repair category is highly emotional. The auto tire category is extremely competitive with low margins. No-one’s making a lot of cash here.
I got descent prices, and a fast install date. There was an issue during install that caused the tires to be re-​ordered. But Big Brand took care of it. And threw in a free oil change.
NOTE: A tire place does not exist that would get a 5 star… yet. If it did, Im sure they would have to charge more, and as consumers, we are not willing to charge more, so stop expecting too much.
With Big Brand Tires, expect on-​time service, honest prices, sincere and respectful help, and a clean store.

I got a set of tires from them for my truck. They told me I needed to spend another $ 350 to get the front end aligned. They gave me a big song
and dance about parts I needed and how my new tires were going to wear out fast. They must have thought I was stupid. My old tires had worn just fine. Is it because I am a female? Who knows! I took my truck to American West Tire right down the street and they did an alignment for $ 59 and now I am good to go. I will never go back there or recommend them to anyone…

The big brand people were friendly and they seemed to know what they were doing, their place was clean, and their prices seemed about average. They are also easy walking distance from the grocery store, so I could make use of the waiting time.

Used to take many fleet vehicles here for tires.
Lately we’ve discovered they are not honoring the 50,000 mile warranty placed on tires we purchased on five vehicles after premature wear and chunking at 15 – 20,000 miles.
They have been paid to align most of these vehicles in the meanwhile.
Flat repairs seem to consume an hour or more. If you purchase new tires figure 45 minutes per tire for wait time.
It didn’t used to be this way, but now it is. Paso Robles location required three hours to install tires on one vehicle most recently.
This is not an economical solution for business owners. The cost of labor involved taking your vehicle here outweighs the savings you may incur purchasing new tires.
We are also disgusted that when an employee is sent in to have their tires warrantied that they are given the run around until someone from our office contacts them to discover they have no intention to warranty their tires.
They spend their time giving the employee the run around for various reasons including placing our vehicles under others’ company accounts, et cetera. It seems they expect the employee to whip out their company card and simply buy new tires because it’s not THEIR money, after all.
We will be going back to the small shops.
One truck left Big Brand today after being told one hour of wait for a flat repair to begin.
This vehicle was taken across the street to a place called Ernie’s Tire and the tire was off the truck in less than five minutes from pulling into the shop.
We have purchased over 50 sets of tires at Big Brand since 2011 for our fleet vehicles based in SLO county. They have evolved into a Les Schwab — not in a good way — but at least Les Schwab honors their warranties. Big Brand can’t seem to place our vehicles under the right account names. It is always an ordeal finding ourselves in their system.
Our business will be divided amongst the small local shops once again.
Regards, John
Big Brand — Please contact me if you wish to honor your warranties. Five vehicles will make for job security at the Atascadero branch for at least two weeks.

I can’t understand why this Big Brand does not have a five star rating?! I would give them a 10 star rating if I could! Stranded on the highway on a holiday night they saved the day! Had us back on the road in 1 hour with not one but two tires ready to roll! Saved my holiday weekend! Good to be home and safe! Thanks Big Brand!

Big Brand tires saved our trip home this memorial weekend! Let me just start off by saying that our toy hauler blew not one but two tires in a matter of 30 minutes. 1^st one we had the spare, no biggie. Then POW the second one blew on the free way conveniently across from Big Brand. Well we get those tires off take them over and within an hour we where back on the road home. Their customer service was top notch. They had such a clean office, their shop nice and organized. Our experience was amazing!

Beyond helpful !!! A+ called at 5:45 broke on freeway with a flat they WAITED!!! Put two tires on my truck and one on my trailer in under an hour! Thank you made it to Las Vegas with no issues !!! Go local keep your money here ! Thanks again great service fast and friendly !!! Pretty good price too !

Incompetent. Took my car in with a slow leak in the left rear tire. I told them exactly where it was and they told me they would repair the leak. After an hour, they told me I had no leak and probably had an error in my tire sensor. They suggested I take it to my dealer to repair the sensor problem. My dealer found my sensors were fine, but I had a small nail in the tire. Big Brand did not even take my tire off to check for a leak. They cost me $ 200. Do not go here.